K S Reddy profile photo 1 on Tal

K S Reddy

Manager IT

Bengaluru

20+ years of work experience

IQVIA
Mar 20251 y 1 moApr 2026

Bangalore

Veteran IT Application & Product Support Leader with over 20 years of experience orchestrating large-scale global support operations across the Healthcare, Life Sciences, and Telecom domains, driving critical application support, global compliance, and digital transformation initiatives. Key Highlights & Scale of ExpertiseGlobal Leadership: Proven track record of managing large, multi-functional teams (up to 90+ members) across diverse time zones to deliver high-stakes service level agreements (SLAs). Massive Scale Operations: applications on OnPrem ,AWS , on Microsoft Azure, supporting over 90,000 global users and directing multiple teams resolving technical and functional issue tickets. Cutting-Edge Tech & Domain Mastery: Combines deep domain expertise in clinical trial and enterprise quality management systems with practical leadership in Agentic AI support setups, cloud administration (Azure/AWS), and modern ITSM frameworks. Process & Infrastructure Excellence: Expert in ITIL frameworks, ISO certifications ,disaster recovery (DR/BCP), data center migrations, and strict regulatory/sponsor audit compliance. Core CompetenciesFrameworks & Tools: ITIL v3 Foundation Certified. Expert in ServiceNow, Salesforce, Clarify, HP Service Center, and Operations: Critical Incident Management, P1/P2 resolution, SLA/MTTR optimization, DevSecOps models, and Cross-functional Leadership. spearheading a critical Data Center Migration
IQVIA
Sep 20168 y 6 moMar 2025

Bangalore

Technosoft Corp.
Jan 20115 y 8 moSep 2016

Bangalore

Techmahindra
Oct 20055 y 3 moJan 2011

Pune

K’s AI Stack

ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

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K S Reddy on Tal

Headline

Manager IT

About

Veteran IT Application & Product Support Leader with over 20 years of experience orchestrating large-scale global support operations across the Healthcare, Life Sciences, and Telecom domains, driving critical application support, global compliance, and digital transformation initiatives. Key Highlights & Scale of ExpertiseGlobal Leadership: Proven track record of managing large, multi-functional teams (up to 90+ members) across diverse time zones to deliver high-stakes service level agreements (SLAs). Massive Scale Operations: applications on OnPrem ,AWS , on Microsoft Azure, supporting over 90,000 global users and directing multiple teams resolving technical and functional issue tickets. Cutting-Edge Tech & Domain Mastery: Combines deep domain expertise in clinical trial and enterprise quality management systems with practical leadership in Agentic AI support setups, cloud administration (Azure/AWS), and modern ITSM frameworks. Process & Infrastructure Excellence: Expert in ITIL frameworks, ISO certifications ,disaster recovery (DR/BCP), data center migrations, and strict regulatory/sponsor audit compliance. Core CompetenciesFrameworks & Tools: ITIL v3 Foundation Certified. Expert in ServiceNow, Salesforce, Clarify, HP Service Center, and Operations: Critical Incident Management, P1/P2 resolution, SLA/MTTR optimization, DevSecOps models, and Cross-functional Leadership. spearheading a critical Data Center Migration

Location

Bengaluru

AI stack

ChatGPT

Microsoft Copilot

Work experience

Associate Director at IQVIA, Mar 2025 - Apr 2026 · 1 y 1 mo, Bangalore, Veteran IT Application & Product Support Leader with over 20 years of experience orchestrating large-scale global support operations across the Healthcare, Life Sciences, and Telecom domains, driving critical application support, global compliance, and digital transformation initiatives. Key Highlights & Scale of ExpertiseGlobal Leadership: Proven track record of managing large, multi-functional teams (up to 90+ members) across diverse time zones to deliver high-stakes service level agreements (SLAs). Massive Scale Operations: applications on OnPrem ,AWS , on Microsoft Azure, supporting over 90,000 global users and directing multiple teams resolving technical and functional issue tickets. Cutting-Edge Tech & Domain Mastery: Combines deep domain expertise in clinical trial and enterprise quality management systems with practical leadership in Agentic AI support setups, cloud administration (Azure/AWS), and modern ITSM frameworks. Process & Infrastructure Excellence: Expert in ITIL frameworks, ISO certifications ,disaster recovery (DR/BCP), data center migrations, and strict regulatory/sponsor audit compliance. Core CompetenciesFrameworks & Tools: ITIL v3 Foundation Certified. Expert in ServiceNow, Salesforce, Clarify, HP Service Center, and Operations: Critical Incident Management, P1/P2 resolution, SLA/MTTR optimization, DevSecOps models, and Cross-functional Leadership. spearheading a critical Data Center Migration

Mgr Product Support at IQVIA, Sep 2016 - Mar 2025 · 8 y 6 mo, Bangalore

Project Manager at Technosoft Corp., Jan 2011 - Sep 2016 · 5 y 8 mo, Bangalore

Project Manager at Techmahindra, Oct 2005 - Jan 2011 · 5 y 3 mo, Pune