Headline

Technical Support Engineer → L2|Technical Analyst|Frontline Tech.Engineer |Unified Communications | Poly Voice & Video |Teams · Zoom · Webex|Global Enterprise Support |CRM Expert |Salesforce & CDAX |Business Operations |

About

When your video call drops mid-boardroom presentation, I'm the person who makes sure it never happens again. I'm a Technical Support Engineer with 4+ years of experience keeping enterprise communications running — across Microsoft Teams, Zoom, and Cisco Webex — for Fortune 500 clients spanning the Americas, EMEA, and Asia-Pacific. At HP Inc., I specialize in Poly voice and video endpoints, turning complex escalations into resolved tickets and frustrated users into confident ones. The results speak for themselves. I've reduced repeat call rates by 15%, maintained consistently above-average CSAT scores, and been recognized under HP's quarterly Recognize & Reward program for service excellence. I've built knowledge base documentation that my entire team now relies on, supported seamless UC deployments across global enterprise environments, and managed high-stakes escalations across three regions — without missing an SLA. Now, I'm looking to take that expertise further. I'm actively exploring L2 Technical Support, Unified Communications Engineering, or Customer Success roles where I can go deeper on UC infrastructure, work closer to product teams, and make a measurable impact at scale. If you're building or scaling an enterprise support function — especially in the UC, AV, or SaaS space — I'd love to connect. Core Strengths & Skills Technical Troubleshooting & Issue Resolution Customer Service Excellence Strategic Planning & Execution Strong Problem-Solving & Analytical Skills Effective Communication & Stakeholder Management SLA Management & Service Delivery Cross-functional Collaboration HP Products, Salesforce (SFDC), CDAX Professional Attributes Committed to continuous learning and professional development Adaptable and proactive in handling challenges Strong team player with the ability to build lasting relationships Focused on delivering value-driven solutions and enhancing customer experience

Location

Bengaluru

AI stack

claude

gemini

grok

notion

ChatGPT

Microsoft Copilot

Work experience

Associate 2 at HP, Apr 2024 - Present · 2 yrs 6 mos

Technical Support Engineer at HP, Sep 2022 - Mar 2024 · 1 yr 7 mos, Hybrid

Data Associate at Datamatics, Nov 2019 - Mar 2020 · 5 mos, Bangalore Urban, Karnataka, India, Data Management and Conversion to metadata

Data Associate at Datamatics Global Solutions, Sep 2019 - Mar 2020 · 7 mos, Spearheaded a cross-departmental documentation strategy, improving operational efficiency and reducing project costs by 12%. Collaborated with a 15-member team on a large-scale data conversion initiative, ensuring 100% accuracy during digital migration. Consistently exceeded project deadlines by delivering tasks ahead of schedule with high quality standards.

Education

Bachelor of Engineering, Computational Science, T John institute of technology