Headline

Customer Experience Associate | Customer Success | Guest Relations | Hospitality Operations | CRM | Client Support | Healthcare | Travel | Service Excellence | 5+ Years Experience

About

I've always believed that great customer experiences are created through empathy, clear communication, and a genuine willingness to help. Over the past 4+ years, I've had the opportunity to work across hospitality, corporate travel, and healthcare, where I've built meaningful relationships with customers, solved complex challenges, and delivered service that goes beyond simply resolving issues. My career has taken me from welcoming guests at ITC Hotels to managing premium corporate travel at ITILITE, supporting members in healthcare at Even, and creating memorable guest experiences at Raho Hospitalities. Each role has strengthened my ability to adapt, think critically, and remain calm under pressure while putting the customer at the center of every decision. I enjoy working in fast-paced environments where every day brings a new challenge. Whether it's resolving a critical customer concern, coordinating with multiple teams to find the best solution, or improving processes to make the customer journey smoother, I take pride in delivering experiences that build trust and leave a lasting impression. One of the things I value most is continuous learning. Every interaction teaches me something new, and I'm always looking for ways to improve, whether that's developing new skills, understanding customer behavior, or finding more efficient ways to work. I believe that the best customer experience professionals don't just solve problems they anticipate them, communicate with empathy, and create confidence in every interaction. Beyond my professional life, I have a deep interest in hospitality, travel, and reading. I enjoy meeting people from different backgrounds, learning about new cultures, and understanding what makes a great customer experience across industries. These experiences continue to shape how I approach both my work and personal growth. I'm currently exploring opportunities in Customer Success, Customer Experience, Client Relations, Operations, Hospitality, and Account Management, where I can bring my experience, curiosity, and customer-first mindset to an organization that values exceptional service and meaningful relationships.

Location

Greater Bengaluru Area

AI stack

ChatGPT

Otter.ai

Work experience

Customer Experience Manager at Even, Mar 2026 - Jul 2026 · 5 mos, Bengaluru, At Even Healthcare, I had the opportunity to support members throughout their healthcare journey by delivering timely, empathetic, and personalised assistance across phone, email, and chat. Every interaction was an opportunity to build trust, solve problems, and make healthcare more accessible and stress-free for our members. I worked closely with internal teams, including care, operations, and clinical stakeholders, to coordinate resolutions, address healthcare-related concerns, and ensure a seamless member experience. Whether it was resolving complex issues, handling escalations, or guiding members through their queries, I focused on providing clear communication and practical solutions while meeting service-level commitments. This role strengthened my skills in customer experience, healthcare operations, stakeholder collaboration, problem-solving, and service recovery. It reinforced the importance of empathy, active listening, and delivering consistent, high-quality support in a fast-paced healthcare environment.

Guest Service Representative at Raho Hospitalities, Jun 2025 - Mar 2026 · 10 mos, Bengaluru, At Raho Hospitalities, I was responsible for ensuring every guest had a smooth and memorable experience from the moment they booked their stay until check-out. I handled guest enquiries, reservations, booking modifications, and special requests across multiple communication channels, always focusing on providing timely, personalized support. Working closely with operations, housekeeping, and property partners, I helped coordinate seamless guest experiences while resolving concerns quickly and professionally. I enjoyed turning challenging situations into positive outcomes by listening carefully, understanding guest needs, and finding practical solutions that balanced both customer satisfaction and business goals. The role strengthened my ability to multitask, adapt in a fast-paced environment, and communicate effectively with both guests and internal teams. It also gave me valuable experience in hospitality operations, customer relationship management, service recovery, booking management, and delivering consistently high standards of guest service. Every interaction reinforced my belief that great hospitality is about making people feel valued, heard, and genuinely cared for and that's something I strive to bring to every customer experience.

Senior Premium Desk Associate at ITILITE, Dec 2020 - Jun 2024 · 3 yrs 7 mos, Bengaluru, Karnataka, India, Delivered streamlined and exclusive services for VIP travelers emphasizing safety, privacy, and efficiency. Advised and arranged travel for customers, analyzed options, and booked using GDS. Delivered round-the-clock assistance, multilingual support, and comprehensive problem-solving services to international travelers. Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately. Developed travel itineraries for clients based on budgets and client needs. Resolved booking issues and complaints efficiently, minimizing inconvenience and maintaining client trust in the agency. Facilitated training sessions for junior staff, improving their understanding and skills. Handled complex problems and issues by understanding root causes and implementing solutions.

Food and Beverage - Guest Service Associate at ITC Hotels Limited, Nov 2019 - Apr 2020 · 6 mos, Bengaluru, Karnataka, India, Provided exceptional guest service by greeting, seating, and assisting customers in a professional manner. Handled guest complaints and special requests to enhance customer satisfaction. Managed billing and payments using Point of Sale (POS) systems. Supported in event setups, banquet service, and special dining arrangements.

Education

Advanced Diploma International Hospitality Administration, Food and Beverage, Hospitality Administration/Management, International Institute of Hotel Management (IIHM)

Associate's Degree, International/Global Studies, international institute of hotel management