Headline

IT Operations & System Reliability || Assistant Manager - IT @ LIC HFL || Ex-TCS

About

Most IT problems don’t break systems — they slow people down. I make sure that doesn’t happen. I’m an Assistant Manager – IT at LIC Housing Finance Ltd., where I work behind the scenes to keep critical systems running smoothly, securely, and without friction. From resolving day-to-day technical issues to supporting large-scale IT initiatives, my focus is simple: make technology work for people, not against them. I work closely with cross-functional teams to: • Keep core systems reliable and efficient. • Ensure data stays accurate and secure. • Simplify processes that impact real business outcomes. • Support regional operations with minimal downtime. The result? Faster operations, fewer disruptions, and teams that can focus on what actually matters — serving customers. I’m especially interested in bridging the gap between business needs and IT execution, turning complex tech into practical solutions that drive impact. If you’re working on improving IT operations, system reliability, or process efficiency — let’s connect.

Location

Hyderabad

AI stack

claude

Work experience

Assistant Manager at LIC Housing Finance Limited, Feb 2023 - Present · 3 yrs 10 mos, • Owned IT operations for 50+ branches, 250+ users, ensuring near-zero disruption to business-critical systems. • Closed 500+ tickets/month with fast turnaround, keeping operations smooth and downtime minimal. •Trained end-users across the region, reducing repeat issues and improving system adoption. • Maintained 100% audit compliance, consistently meeting regulatory and internal IT standards. • Served as Nodal IT (South Eastern Region), bridging corporate IT and field operations for seamless execution.

Management Trainee at LIC Housing Finance Limited, Feb 2022 - Jan 2023 · 1 yr, • Supported IT operations across branches, accelerating issue resolution and system stability. • Assisted in system rollouts and onboarding, ensuring smooth adoption with minimal disruption. • Identified and improved process gaps, enhancing day-to-day operational efficiency.

Assistant System Engineer at Tata Consultancy Services, Aug 2021 - Jan 2022 · 6 mos, Kolkata, West Bengal, India, • Built and maintained backend services using Spring Boot, improving performance and reliability. • Strengthened code quality with JUnit testing, reducing defects and production issues. • Delivered project components on time while resolving production issues under tight timelines.

Assistant System Engineer - Trainee at Tata Consultancy Services, Aug 2020 - Jul 2021 · 1 yr, Kolkata, West Bengal, India, • Trained in enterprise backend development; contributed to coding, debugging, and testing. • Improved application stability through consistent code fixes and support.

PHP Developer at ObjectSol Technologies Pvt. Ltd., Aug 2019 - Oct 2019 · 3 mos, Kolkata, West Bengal, India, • Built and improved PHP applications, enhancing functionality and performance. • Debugged and optimized code to support smoother user experience.

Education

Bachelor of Technology (B.Tech.), Computer Science Engineering (CSE), University of Engineering & Management (UEM)

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