Jyoti Singh profile photo 1 on Tal

Jyoti Singh

Account Manager

Bangalore Urban district

11+ years of work experience

Accenture
Jan 20251 yr 10 mosPresent

[Situation & Action] Direct governance and customer success across a portfolio of 70+ enterprise accounts and 50+ key client stakeholders. Lead 70+ Business Connects and QBRs annually to align cloud, network, and security infrastructure capabilities with business outcomes. [Result / KPI] Maintained an 85% CSAT score with formal executive recognition for proactive service delivery and risk mitigation across 4–8 concurrent weekly initiatives. [Situation & Action] Identified high recurring incident rates impacting client operational efficiency across enterprise teams. Designed and facilitated 20+ technology enablement sessions annually reaching 800+ employees per session. [Result / KPI] Reduced recurring incidents by 30–50% through structured end-user education while uncovering account optimization opportunities that yielded $10K+ in annual cost savings.
Accenture
Jan 20242 yrs 10 mosPresent

Manage a portfolio of 70+ enterprise clients, ensuring high customer satisfaction and successful adoption of IT infrastructure, cloud, and digital transformation solutions. Act as a trusted advisor between clients and technical teams, aligning technology capabilities with business objectives to drive measurable outcomes. Identify customer needs and proactively recommend solutions that improve engagement, retention, and long‑term account value. Deliver strategic presentations and workshops to stakeholders ranging from 5 to 300 participants to drive product understanding and solution adoption. Collaborate with delivery leads, architects, and service managers to ensure seamless implementation and long‑term customer success.
Accenture
Jul 20215 yrs 4 mosPresent

Bengaluru

Siemens
Mar 20174 yrs 5 mosJul 2021

Bengaluru Area, India

ABB
Mar 20142 yrs 4 mosJun 2016

Genoa Area, Italy

ABB
Mar 20142 yrs 4 mosJun 2016

Collaborated with engineering teams to develop SCADA user guides and installation documentation. Performed user acceptance testing (UAT) and documented defects to improve product quality and usability. Supported cross‑functional teams with accurate technical documentation and release notes.

Jyoti’s AI Stack

ChatGPT
ChatGPT

Education

Gautam Buddha University

Information Technology

Gautam Buddha University

20074 yrs2011
Gautam Buddha University

Bachelor of Engineering - BE, Information Technology

Gautam Buddha University

20074 yrs2011

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Headline

Account Manager

About

Encompassing account management for the Indian market, partnership development, brand strategy, and business ideation. This versatility makes you adept at managing client relationships, forging strategic partnerships, crafting impactful brand strategies, and identifying innovative business opportunities, particularly within the Indian market.

Location

Bangalore Urban district

AI stack

ChatGPT

Work experience

Information Technology Account Manager at Accenture, Jan 2025 - Present · 1 yr 10 mos, [Situation & Action] Direct governance and customer success across a portfolio of 70+ enterprise accounts and 50+ key client stakeholders. Lead 70+ Business Connects and QBRs annually to align cloud, network, and security infrastructure capabilities with business outcomes. [Result / KPI] Maintained an 85% CSAT score with formal executive recognition for proactive service delivery and risk mitigation across 4–8 concurrent weekly initiatives. [Situation & Action] Identified high recurring incident rates impacting client operational efficiency across enterprise teams. Designed and facilitated 20+ technology enablement sessions annually reaching 800+ employees per session. [Result / KPI] Reduced recurring incidents by 30–50% through structured end-user education while uncovering account optimization opportunities that yielded $10K+ in annual cost savings.

Customer Success Manager at Accenture, Jan 2024 - Present · 2 yrs 10 mos, Manage a portfolio of 70+ enterprise clients, ensuring high customer satisfaction and successful adoption of IT infrastructure, cloud, and digital transformation solutions. Act as a trusted advisor between clients and technical teams, aligning technology capabilities with business objectives to drive measurable outcomes. Identify customer needs and proactively recommend solutions that improve engagement, retention, and long‑term account value. Deliver strategic presentations and workshops to stakeholders ranging from 5 to 300 participants to drive product understanding and solution adoption. Collaborate with delivery leads, architects, and service managers to ensure seamless implementation and long‑term customer success.

Senior Account Manager at Accenture, Jul 2021 - Present · 5 yrs 4 mos, Bengaluru

Senior Technical Documentation Specilalist at Siemens, Mar 2017 - Jul 2021 · 4 yrs 5 mos, Bengaluru Area, India

Technical Marketing Writer at ABB, Mar 2014 - Jun 2016 · 2 yrs 4 mos, Genoa Area, Italy

Technical Tester at ABB, Mar 2014 - Jun 2016 · 2 yrs 4 mos, Collaborated with engineering teams to develop SCADA user guides and installation documentation. Performed user acceptance testing (UAT) and documented defects to improve product quality and usability. Supported cross‑functional teams with accurate technical documentation and release notes.

Education

Information Technology, Gautam Buddha University

Bachelor of Engineering - BE, Information Technology, Gautam Buddha University