---
title: "Jyoti Panda - Senior Manager in Bengaluru | Tal"
description: "Meet Jyoti Panda, PMO | Oracle ERP | Salesforce | SAP | Digital Transformation | PMP | ITIL based in Bengaluru. AI stack includes claude, ChatGPT, and Microsoft Copilot."
image: "https://tal.club/meet/jyoti-ranjan-panda/share-image"
---

# Jyoti Panda on Tal

## Headline

PMO \| Oracle ERP \| Salesforce \| SAP \| Digital Transformation \| PMP \| ITIL

## About

I am a PMP\- and ITIL\-certified IT professional with extensive experience in ERP application support, enterprise IT service delivery, project management and digital transformation across IT services, telecommunications and higher education\. I began my career with TCS, providing Oracle ERP application support for Alcoa, and subsequently joined Accenture, where I supported NBN and worked on an ERP upgrade for FairPoint Communications during a 2\.5\-year assignment in the United States\. I continued my enterprise technology career at ITC Infotech before transitioning into program management\. As Program Manager at REVA University, I led Salesforce\-based digital transformation initiatives, strengthening my expertise in CRM implementation, stakeholder management, business process improvement and cross\-functional project delivery\. Most recently, as Senior Manager at the Indian School of Business, I managed SAP and Salesforce application support, working with business stakeholders and technology partners to support enterprise operations\. My experience combines a strong technical foundation in Oracle ERP with program management, ITIL\-based service delivery, ERP and CRM application management, and digital transformation\. I am currently exploring opportunities in IT Service Delivery Management, ERP Application Management, IT Program Management and Digital Transformation within IT services, consulting and global capability centres\.

## Location

Bengaluru

## AI stack

claude

ChatGPT

Microsoft Copilot

## Work experience

Senior Manager at Indian School of Business, Dec 2025 \- Jul 2026 · 8 mos, Hyderabad, Telangana, India, • Directed SAP Finance project delivery and PMO operations across FICO, SD, and MM workstreams, aligning business, functional, technical, and vendor stakeholders\. • Owned project governance, status reporting, RAID management, issue escalation, dependency tracking, and executive communication for enterprise SAP initiatives\. • Managed project financials and P/L, including budget planning, cost tracking, resource allocation, and vendor financial governance\. • Led SAP ECC and enterprise application support delivery, overseeing L1/L2 support teams and AMS partners while maintaining SLA compliance\. • Ran incident, problem, change, and major\-incident management aligned to ITIL, driving continuous service improvement\.

Senior Program Manager at REVA University, Nov 2020 \- Mar 2024 · 3 yrs 5 mos, Bengaluru, Karnataka, India, • Managed Salesforce CRM implementation/support and SAP ECC application support and enhancement delivery for enterprise clients\. • Led SAP ECC–Salesforce integration, coordinating business requirements, technical teams, vendors, and production support\. • Directed cross\-functional delivery teams handling incidents, changes, releases, enhancements, and production support\. • Improved incident resolution time by 30% through ITIL\-based support transformation and strengthened delivery governance\. • Negotiated vendor contracts and achieved 15% cost savings through vendor optimization\.

Project Management Officer at ITC Infotech, Aug 2017 \- May 2019 · 1 yr 10 mos, Bengaluru, Karnataka, India, • Led enterprise application support operations across Oracle\-enabled business applications\. • Managed delivery governance, support teams, stakeholder communication, and service performance reporting\. • Improved SLA adherence through standardized support governance and operational controls\.

Application Development Manager at Accenture, Jul 2014 \- Dec 2016 · 2 yrs 6 mos, Boston, Massachusetts, United States, • Managed Oracle ERP application support projects across global delivery teams\. • Coordinated offshore and onsite teams, release management, and stakeholder communication\. • Supported delivery planning, operational governance, and service transition for enterprise applications\.

Team Lead at Accenture in India, Jun 2011 \- Jun 2014 · 3 yrs 1 mo, Bengaluru, Karnataka, India, • Installed Oracle software and created Oracle databases on various platforms, showcasing proficiency in database administration\. Ensured optimal database performance and reliability\. • Participated in the R12 \(12\.1\.3\) upgrade from 11\.5\.10\.2, demonstrating adaptability to new technologies\. Successfully contributed to the smooth transition to the upgraded system\. • Monitored and supported production server issues, actively troubleshooting user problems\. Coordinated between development teams and end\-users to address issues promptly and efficiently\. • Performed Oracle Application System administration tasks, including AD Utilities, Patching, and Concurrent Manager administration\. Ensured the stability and integrity of the Oracle application environment\. • Administered WebLogic Server and supported Oracle OBIEE server installation and configuration on Linux\. Ensured the proper functioning and optimization of these critical server components\. • Automated WebLogic Admin & Managed Server startup and shutdown on Windows Servers\. Implemented automation to enhance efficiency and reduce manual intervention in server management \.

IT Analyst at TCS, Dec 2006 \- May 2011 · 4 y 5 mo, Bengaluru

## Education

Bachelor of Engineering \- BE, Information Technology, National Institute of Science and Technology \(Autonomous, NBA and NAAC Accredited\)

College, College/University Preparatory and Advanced High School/Secondary Diploma Program, Science College

[View the original profile](https://tal.club/meet/jyoti-ranjan-panda)

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