Headline

PMO | Oracle ERP | Salesforce | SAP | Digital Transformation | PMP | ITIL

About

I am a PMP- and ITIL-certified IT professional with extensive experience in ERP application support, enterprise IT service delivery, project management and digital transformation across IT services, telecommunications and higher education. I began my career with TCS, providing Oracle ERP application support for Alcoa, and subsequently joined Accenture, where I supported NBN and worked on an ERP upgrade for FairPoint Communications during a 2.5-year assignment in the United States. I continued my enterprise technology career at ITC Infotech before transitioning into program management. As Program Manager at REVA University, I led Salesforce-based digital transformation initiatives, strengthening my expertise in CRM implementation, stakeholder management, business process improvement and cross-functional project delivery. Most recently, as Senior Manager at the Indian School of Business, I managed SAP and Salesforce application support, working with business stakeholders and technology partners to support enterprise operations. My experience combines a strong technical foundation in Oracle ERP with program management, ITIL-based service delivery, ERP and CRM application management, and digital transformation. I am currently exploring opportunities in IT Service Delivery Management, ERP Application Management, IT Program Management and Digital Transformation within IT services, consulting and global capability centres.

Location

Bengaluru

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Senior Manager at Indian School of Business, Dec 2025 - Jul 2026 · 8 mos, Hyderabad, Telangana, India, • Directed SAP Finance project delivery and PMO operations across FICO, SD, and MM workstreams, aligning business, functional, technical, and vendor stakeholders. • Owned project governance, status reporting, RAID management, issue escalation, dependency tracking, and executive communication for enterprise SAP initiatives. • Managed project financials and P/L, including budget planning, cost tracking, resource allocation, and vendor financial governance. • Led SAP ECC and enterprise application support delivery, overseeing L1/L2 support teams and AMS partners while maintaining SLA compliance. • Ran incident, problem, change, and major-incident management aligned to ITIL, driving continuous service improvement.

Senior Program Manager at REVA University, Nov 2020 - Mar 2024 · 3 yrs 5 mos, Bengaluru, Karnataka, India, • Managed Salesforce CRM implementation/support and SAP ECC application support and enhancement delivery for enterprise clients. • Led SAP ECC–Salesforce integration, coordinating business requirements, technical teams, vendors, and production support. • Directed cross-functional delivery teams handling incidents, changes, releases, enhancements, and production support. • Improved incident resolution time by 30% through ITIL-based support transformation and strengthened delivery governance. • Negotiated vendor contracts and achieved 15% cost savings through vendor optimization.

Project Management Officer at ITC Infotech, Aug 2017 - May 2019 · 1 yr 10 mos, Bengaluru, Karnataka, India, • Led enterprise application support operations across Oracle-enabled business applications. • Managed delivery governance, support teams, stakeholder communication, and service performance reporting. • Improved SLA adherence through standardized support governance and operational controls.

Application Development Manager at Accenture, Jul 2014 - Dec 2016 · 2 yrs 6 mos, Boston, Massachusetts, United States, • Managed Oracle ERP application support projects across global delivery teams. • Coordinated offshore and onsite teams, release management, and stakeholder communication. • Supported delivery planning, operational governance, and service transition for enterprise applications.

Team Lead at Accenture in India, Jun 2011 - Jun 2014 · 3 yrs 1 mo, Bengaluru, Karnataka, India, • Installed Oracle software and created Oracle databases on various platforms, showcasing proficiency in database administration. Ensured optimal database performance and reliability. • Participated in the R12 (12.1.3) upgrade from 11.5.10.2, demonstrating adaptability to new technologies. Successfully contributed to the smooth transition to the upgraded system. • Monitored and supported production server issues, actively troubleshooting user problems. Coordinated between development teams and end-users to address issues promptly and efficiently. • Performed Oracle Application System administration tasks, including AD Utilities, Patching, and Concurrent Manager administration. Ensured the stability and integrity of the Oracle application environment. • Administered WebLogic Server and supported Oracle OBIEE server installation and configuration on Linux. Ensured the proper functioning and optimization of these critical server components. • Automated WebLogic Admin & Managed Server startup and shutdown on Windows Servers. Implemented automation to enhance efficiency and reduce manual intervention in server management .

IT Analyst at TCS, Dec 2006 - May 2011 · 4 y 5 mo, Bengaluru

Education

Bachelor of Engineering - BE, Information Technology, National Institute of Science and Technology (Autonomous, NBA and NAAC Accredited)

College, College/University Preparatory and Advanced High School/Secondary Diploma Program, Science College