---
title: "Jyoti Dua - HRSS- Team Lead in New Delhi | Tal"
description: "Meet Jyoti Dua, ||Content Creator||HRSS- Hire-to-Retire Specialist||Tools Hands-on-SFDC||WORKDAY||HELPMATE|| SERVICE NOW||CSOD-Cornerstone||ILEARN based in New Delhi."
image: "https://tal.club/meet/jyoti-dua/share-image"
---

# Jyoti Dua on Tal

## Headline

\|\|Content Creator\|\|HRSS\- Hire\-to\-Retire Specialist\|\|Tools Hands\-on\-SFDC\|\|WORKDAY\|\|HELPMATE\|\| SERVICE NOW\|\|CSOD\-Cornerstone\|\|ILEARN

## About

I began my professional journey in 2017 as a Tutor, which sparked my long\-term interest in Training and Learning Management Systems \(LMS\)\. In 2019, I joined NIIT as a Training Coordinator within Operations\. During my tenure, I gained deep expertise in SFDC \(Salesforce\) Classic and Lightning, managing end\-to\-end processes such as Training Scheduling, E\-Learning, and Computer Based Training \(CBT\)\. In 2021, I transitioned to Genpact as a Process Developer within HRSS\. I have since become proficient in the Cornerstone \(CSOD\) iLearn tool, overseeing complex workflows including LP and PKT creation, dashboard management, and handling exempt case scenarios via Helpmate and expanded my knowledge in HRSS \(L&D \-LEAVE & ATTENDANCES\- RETIRALS\)

## Location

New Delhi

## Work experience

HRSS\- Team Lead at GENPACT, Aug 2024 \- Present · 1 yr 10 mos, India, Employees Retirals Benefit and ESIC\-PF\-Gratuity \-Compliance\-Insurance\-F&F

Management Trainee at GENPACT, Aug 2024 \- Present · 1 yr 10 mos

Global MyTime\-Leave and Attendance Specailist\-HRSS at GENPACT, Dec 2023 \- Aug 2024 · 9 mos, India, Noida, Oracle HRMS\- Timesheets • Handling queries related to My Time Attendance update According to their Region wise policies, all type of Leaves \-MAT/PAT/ Adoption/MAT Extensions Leaves, Cost Code Changes/ Corrections, LWOP \(Leave without Pay Queries\), CL/SL/EL \- Leave balance enquiries\. • Handling Rehire Internal and External Verifications\. • Legal CMIT/PAN India Leave Status and Attendance Reports\.

Training Coordinator at NIIT Limited, Sep 2019 \- Dec 2021 · 2 yrs 4 mos, Gurugram, Haryana, India, Provide Administration support to Top Companies in the EMEA, NAM & APAC Region\.  Perform Training Management activities on the Learning management Systems:  Enrollment Activities • Class scheduling • Class Cancellation/ Rescheduling Evaluate Class Profitability • Decision Making\- Class Go no Go • Class Readiness\- Coordinating with vendors\. • Feedback Analysis\. • Purchase Order Generation and Credit\-Card Transaction Generation\. • Maintain Basic Financial Reports\-Related to the upcoming Trainings only\.  Assist the Customers with the Training\. Administration issue/query via Phone, E\-mail & Chat\.  Provide the Customers with resolutions/Training Scheduling Options  Gather additional information about reported issue  Perform Detailed Case analysis and Document the Case in the system and generate Ticket  Generate Daily/ Weekly Reports for the Customer on Microsoft Excel\. Achievements\- 2019\-21  Receives appreciations up to 5\-7 Appreciations for up\-to\-date reports and Records maintenance and for resolving Clients/delegates queries so efficiently\.  Coordinated trainings for clients with Vendors all over the World like Alliance Safety Council \-USA, IDEOU\-USA, LIGTAS, Bizz Design\-NL, Mintra\-UK, Oil Spill\-UK, Watermark\-US, Watermark\-US \-India, SANS\-US, MIST\-UK, Energy Institute\-NL, STC B\.V\-AUS etc\.  Establishing relationships with independent trainers to strengthen in\- house Training pool <NBC: New Business Case>  Coordinated single Bookings<Single Client>, Multiple Bookings<Multiple clients> and Manage Events<Clients upto 100>

## Education

BCA, Computer Science, Indira Gandhi National Open University

[View the original profile](https://tal.club/meet/jyoti-dua)

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