Jyothsna S profile photo 1 on Tal

Jyothsna S

Customer Success & Key Account Management | B2B SaaS | Client Relationship Management | Account Growth & Retention | E-commerce | Customer Onboarding & Adoption

Bengaluru

5+ years of work experience

Cushman & Wakefield
May 20251 yr 6 mosPresent

Partner with internal stakeholders and business teams to understand requirements, provide structured support, and deliver high-quality business solutions and client-facing deliverables aligned with strategic objectives. Develop client proposals, credentials, pitch decks, and business presentations, translating complex business information into clear, concise, and compelling stakeholder-facing materials. Conduct business and market research and analyze relevant information to support strategic recommendations, proposal development, and business decision-making. Collaborate with Sales, Business Development, Marketing, Pursuits, and cross-functional teams to gather requirements, resolve information gaps, coordinate dependencies, and ensure timely completion of deliverables. Maintain accurate business documentation, knowledge repositories, templates, credentials, and supporting materials, ensuring stakeholders have access to current and reliable information. Track deliverables, action items, dependencies, and timelines across multiple projects to ensure effective stakeholder coordination and on-time execution. Support process improvement initiatives by identifying workflow gaps, standardizing documentation and templates, and improving the efficiency and consistency of recurring business activities. Apply strong attention to detail and quality assurance practices across client-facing presentations, proposals, and business deliverables.
Publicis Sapient
Jul 20241 yr 11 mosMay 2026

Bengaluru, Karnataka, India

SyncEzy
Jan 20247 mosJul 2024

Australia

Jan 20247 mosJul 2024

Managed B2B SaaS customers through onboarding, technical integration support, troubleshooting, and ongoing account assistance, ensuring a positive customer experience. Acted as a key customer contact for integration-related issues, coordinating with Development and QA teams to troubleshoot problems and deliver timely resolutions. Managed the global support helpdesk while consistently meeting SLA targets and maintaining clear, proactive customer communication. Identified customer needs and upsell opportunities through proactive engagement, contributing to ARR growth and account expansion. Supported customer adoption and enablement through product training, onboarding assistance, SOPs, knowledge articles, and technical documentation. Monitored support trends and recurring customer pain points to identify process improvements and opportunities to improve service quality. Maintained customer-specific documentation, operational trackers, integration reports, and account information using Zoho CRM, Microsoft Excel, and Word. Collaborated cross-functionally with Product, Engineering, QA, and customer-facing teams to manage dependencies, escalations, and implementation requirements.
Amazon
Mar 20212 yrs 11 mosJan 2024

On-site

Jyothsna’s AI Stack

claude code
claude code
gemini
gemini
ChatGPT
ChatGPT

Education

New Horizon College of Engineering

Master of Technology, Information Technology

New Horizon College of Engineering

20152 yrs2017
PES University

Bachelor of Engineering - BE, Information Technology

PES University

20114 yrs2015

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Headline

Customer Success & Key Account Management | B2B SaaS | Client Relationship Management | Account Growth & Retention | E-commerce | Customer Onboarding & Adoption

About

Publicis Sapient collaborates with global teams to deliver innovative CRM solutions, leveraging Salesforce CRM Analytics to optimize customer engagement and operational workflows. Contributions include onboarding and technical support that empower teams across multiple regions, advancing shared success. Educational achievements include an MTech and BE in Information Technology from New Horizon College of Engineering and PES University. Focused on scalable, user-centric solutions, they are motivated by a passion for technology-driven strategies that drive organizational growth and customer success.

Location

Bengaluru

AI stack

claude code

gemini

ChatGPT

Work experience

Senior Business Analyst at Cushman & Wakefield, May 2025 - Present · 1 yr 6 mos, Partner with internal stakeholders and business teams to understand requirements, provide structured support, and deliver high-quality business solutions and client-facing deliverables aligned with strategic objectives. Develop client proposals, credentials, pitch decks, and business presentations, translating complex business information into clear, concise, and compelling stakeholder-facing materials. Conduct business and market research and analyze relevant information to support strategic recommendations, proposal development, and business decision-making. Collaborate with Sales, Business Development, Marketing, Pursuits, and cross-functional teams to gather requirements, resolve information gaps, coordinate dependencies, and ensure timely completion of deliverables. Maintain accurate business documentation, knowledge repositories, templates, credentials, and supporting materials, ensuring stakeholders have access to current and reliable information. Track deliverables, action items, dependencies, and timelines across multiple projects to ensure effective stakeholder coordination and on-time execution. Support process improvement initiatives by identifying workflow gaps, standardizing documentation and templates, and improving the efficiency and consistency of recurring business activities. Apply strong attention to detail and quality assurance practices across client-facing presentations, proposals, and business deliverables.

Senior Associate Technology at Publicis Sapient, Jul 2024 - May 2026 · 1 yr 11 mos, Bengaluru, Karnataka, India

Customer Success Specialist at SyncEzy, Jan 2024 - Jul 2024 · 7 mos, Australia

Support Analyst at SyncEzy (Australia), Jan 2024 - Jul 2024 · 7 mos, Managed B2B SaaS customers through onboarding, technical integration support, troubleshooting, and ongoing account assistance, ensuring a positive customer experience. Acted as a key customer contact for integration-related issues, coordinating with Development and QA teams to troubleshoot problems and deliver timely resolutions. Managed the global support helpdesk while consistently meeting SLA targets and maintaining clear, proactive customer communication. Identified customer needs and upsell opportunities through proactive engagement, contributing to ARR growth and account expansion. Supported customer adoption and enablement through product training, onboarding assistance, SOPs, knowledge articles, and technical documentation. Monitored support trends and recurring customer pain points to identify process improvements and opportunities to improve service quality. Maintained customer-specific documentation, operational trackers, integration reports, and account information using Zoho CRM, Microsoft Excel, and Word. Collaborated cross-functionally with Product, Engineering, QA, and customer-facing teams to manage dependencies, escalations, and implementation requirements.

Online Support Specialist at Amazon, Mar 2021 - Jan 2024 · 2 yrs 11 mos, On-site

Education

Master of Technology, Information Technology, New Horizon College of Engineering

Bachelor of Engineering - BE, Information Technology, PES University