Jyothikaa Jaganathan profile photo 1 on Tal

Jyothikaa Jaganathan

MBA Graduate | Business Analytics Professional (BITSOM) | Ex-Infosys Presales Consultant | Driving Data-Backed Business Solutions

Bengaluru

3+ years of work experience

Career Break
Feb 20251 yrJan 2026

Wrocław, Dolnośląskie, Poland

Infosys
Jan 20248 mosAug 2024

Bengaluru, Karnataka, India

- As an Associate Consultant, I delivered end‑to‑end ServiceNow solutions across ITSM, ITAM, and IRMS, supporting global clients in the ROW region. - I partnered with cross‑functional teams to analyze business requirements, identify client pain points, and design tailored workflows that improved operational efficiency. - My contributions included pre‑sales support, RFP/RFI responses, and proposal development that successfully converted prospects into customers. - By collaborating with technical and sales teams, I crafted commercially attractive, technically sound proposals and demonstrated product features with clear ROI and licensing models. - This role sharpened my expertise in stakeholder engagement, process optimization, and IT service management consulting, while driving measurable business outcomes.
Bharathidasan Institute of Management Tiruchirapalli
Sep 20211 yr 9 mosMay 2023

Tiruchirappalli, Tamil Nadu, India

- Actively contributed to collaborative environments by engaging in group projects, discussions, and knowledge-sharing initiatives. - Organized and facilitated workshops, seminars, and training sessions designed to equip members with essential skills in data analysis, statistical methods, programming languages, and other analytics tools. - Focused on fostering continuous learning and professional growth through structured, hands-on activities.
TVS Motor Company
Apr 20224 mosJul 2022

Hosur, Tamil Nadu, India

- Conducted user research to enhance packaging efficiency and reduce waste, improving shipping processes and cutting transportation costs through better space utilization. - Implemented an Operations Research (OR) model to maximize box capacity in containers and developed loading strategies for optimal space usage. - Led the redesign of TVSM’s international logistics team, achieving a 10% sales increase in Tertiary Packing. - Utilized data manipulation tools (QMM, SQL, MS Excel) for in-depth analysis and reporting. - Collaborated with cross-functional development teams to ensure accurate and efficient implementation of redesigned logistics processes.
Tata Consultancy Services
Jan 20214 mosApr 2021

Chennai, Tamil Nadu, India

- Assisted in handling routine financial transactions, ensuring accuracy, compliance, and adherence to organizational guidelines. - Provided client support, resolving queries related to banking products and insurance services with efficiency and professionalism. - Performed data entry and record maintenance to ensure accuracy of financial documentation and supported transaction reconciliation by identifying and resolving discrepancies. - Prepared daily and weekly reports on transaction statuses and customer interactions for management review. - Participated in training programs to develop knowledge of financial products, regulatory frameworks, and operational procedures.

Education

BITSoM - BITS School of Management

Certification / Executive Education, Business Analytics with Generative & Agentic AI

BITSoM - BITS School of Management

20251 yr2026
Bharathidasan Institute of Management Tiruchirapalli

Master of Business Administration - MBA, Marketing, Human Resource

Bharathidasan Institute of Management Tiruchirapalli

20212 yrs2023

Join Jyothikaa and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Jyothikaa Jaganathan on Tal

Headline

MBA Graduate | Business Analytics Professional (BITSOM) | Ex-Infosys Presales Consultant | Driving Data-Backed Business Solutions

About

MBA graduate in Management Science with a strong foundation in business analysis, ServiceNow consulting, and supply chain optimization. Experienced in ITSM, ITAM, IRMS, and adept at leveraging SQL, Excel, Tableau, and Power BI for data-driven insights. Skilled in statistical methods, A/B testing, regression modeling, and hypothesis testing, ensuring accurate decision-making support. Professional background includes roles at Infosys, TVS Motors, and TCS, where I contributed to IT service management solutions, logistics redesign, and BFSI operations. Known for delivering structured reports, executive summaries, and clear technical documentation that drive measurable business outcomes. Passionate about process improvement, analytics, and continuous learning, with a proven ability to bridge technical expertise and business strategy.

Location

Bengaluru

Work experience

Full-time parenting at Career Break, Feb 2025 - Jan 2026 · 1 yr, Wrocław, Dolnośląskie, Poland

Pre-sales Associate Consultant at Infosys, Jan 2024 - Aug 2024 · 8 mos, Bengaluru, Karnataka, India, - As an Associate Consultant, I delivered end‑to‑end ServiceNow solutions across ITSM, ITAM, and IRMS, supporting global clients in the ROW region. - I partnered with cross‑functional teams to analyze business requirements, identify client pain points, and design tailored workflows that improved operational efficiency. - My contributions included pre‑sales support, RFP/RFI responses, and proposal development that successfully converted prospects into customers. - By collaborating with technical and sales teams, I crafted commercially attractive, technically sound proposals and demonstrated product features with clear ROI and licensing models. - This role sharpened my expertise in stakeholder engagement, process optimization, and IT service management consulting, while driving measurable business outcomes.

Member - Catalyst (Systems & Analytics club) at Bharathidasan Institute of Management Tiruchirapalli, Sep 2021 - May 2023 · 1 yr 9 mos, Tiruchirappalli, Tamil Nadu, India, - Actively contributed to collaborative environments by engaging in group projects, discussions, and knowledge-sharing initiatives. - Organized and facilitated workshops, seminars, and training sessions designed to equip members with essential skills in data analysis, statistical methods, programming languages, and other analytics tools. - Focused on fostering continuous learning and professional growth through structured, hands-on activities.

Project Trainee at TVS Motor Company, Apr 2022 - Jul 2022 · 4 mos, Hosur, Tamil Nadu, India, - Conducted user research to enhance packaging efficiency and reduce waste, improving shipping processes and cutting transportation costs through better space utilization. - Implemented an Operations Research (OR) model to maximize box capacity in containers and developed loading strategies for optimal space usage. - Led the redesign of TVSM’s international logistics team, achieving a 10% sales increase in Tertiary Packing. - Utilized data manipulation tools (QMM, SQL, MS Excel) for in-depth analysis and reporting. - Collaborated with cross-functional development teams to ensure accurate and efficient implementation of redesigned logistics processes.

BPS Trainee at Tata Consultancy Services, Jan 2021 - Apr 2021 · 4 mos, Chennai, Tamil Nadu, India, - Assisted in handling routine financial transactions, ensuring accuracy, compliance, and adherence to organizational guidelines. - Provided client support, resolving queries related to banking products and insurance services with efficiency and professionalism. - Performed data entry and record maintenance to ensure accuracy of financial documentation and supported transaction reconciliation by identifying and resolving discrepancies. - Prepared daily and weekly reports on transaction statuses and customer interactions for management review. - Participated in training programs to develop knowledge of financial products, regulatory frameworks, and operational procedures.

Education

Certification / Executive Education, Business Analytics with Generative & Agentic AI, BITSoM - BITS School of Management

Master of Business Administration - MBA, Marketing, Human Resource, Bharathidasan Institute of Management Tiruchirapalli