About
Lead Operations | Technical Support Leadership | Training & Enablement | AI-Driven Efficiency | Music Performance & Production I am Joydeep Singh, an operations and technical support leader based in New Delhi, originally from Guwahati, Assam, with 10+ years of experience in technical support, team leadership, and training, alongside 15+ years of professional musical performance and music production. Over the past decade, I have led high-performing support teams, built new teams from the ground up, and driven consistent month-on-month performance improvement. My experience spans technical support operations, process optimization, stakeholder management, and inter-departmental collaboration. I am particularly focused on leveraging AI tools and automation to enhance productivity, streamline workflows, and deliver faster, more reliable outcomes for both internal teams and clients. Key highlights of my work include: - Training and mentoring multiple new technical support teams, enabling smoother onboarding and faster ramp-up times - Leading teams to exceed performance and quality targets consistently, supported by clear KPIs and structured coaching - Collaborating across departments to execute and complete multiple client-level projects on time and to specification - Being recognized as an “Unsung Hero” multiple times for reliability, ownership, and impact behind the scenes In parallel, I have built a strong track record in the music domain, performing at numerous concerts and producing original music. I have collaborated with diverse artists and music studios, contributing as a producer, performer, and creative partner. This dual background in operations and music has given me a unique blend of discipline, creativity, team management, and audience understanding. Core competencies: - Team Leadership & People Development - Technical Support Operations & Customer Experience - Training, Coaching & Knowledge Management - Process Improvement & Performance Management - Leveraging AI for Task Automation & Operational Efficiency - Music Performance, Production & Collaboration Looking ahead, I am keen to: - Partner with founders, CEOs, and HR leaders to build resilient, high-performing support and operations teams - Work with music producers and studios on original projects, production work Connect with me if you are looking for someone who can combine strong operational leadership with creative thinking, or if you are exploring collaborations at the intersection of technology, operations, and music.
Work experience
Sr SME- Operations at Concentrix, Sep 2018 - Present · 7 yrs 9 mos, Gurugram, Haryana, India
Guitarist at Freelance, Jan 2004 - Present · 22 yrs 5 mos, i have been playing professionally with different bands and solo across India
Lead guitarist at squarez attached, Aug 2012 - Jun 2019 · 6 yrs 11 mos
Guitarist at squarez attached, Aug 2012 - Jun 2019 · 6 yrs 11 mos, Delhi, India
Sr Technical Support at IBM, Dec 2011 - Sep 2014 · 2 yrs 10 mos
Faculty at NIIT Limited, Jan 2010 - Apr 2011 · 1 yr 4 mos
Faculty at NIIT Limited, 2010 - 2011 · 1 yr
