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Joy Francis

Strategic Partnerships @ PayU | Fintech | Enterprise Sales | Digital Transformation | ex-MakeMyTrip, Axis | MBA, NMIMS Mumbai | Btech.

Gurugram

12+ years of work experience

PayU
May 20233 yrs 2 mosPresent

Gurugram, Haryana, India

Optimising Digital Payments for India’s leading Enterprises Key Responsibilities: Business Development & Leadership: Leading sales and market expansion for PayU’s payment solutions across large enterprise accounts in Travel, OTAs, Airlines, Hospitality, and BFSI sectors. Managing a portfolio worth ~USD 750M (INR 6000 Cr) yearly sales, driving growth , market share and wallet share Strategic Account Management: Driving account engagement, retention, and satisfaction through collaborative growth strategies, creating a win–win focus where client business expansion directly fuels achievement of internal year‑over‑year growth targets Revenue & Margin Optimization: Boosting revenue and profitability by optimising client payments' journey. Aligning PayU’s suite of offerings with customer specific needs, ensuring deep understanding of both client requirements and internal products to drive precise product penetration and sustainable growth. Service Delivery & Consulting: Leading client business transformation by owning end-to-end project delivery, leveraging data analytics, product expertise, engineering solutioning, and commercial acumen to ensure impactful outcomes. Product Collaboration & GTM Strategy: Working with product and pre-sales teams to refine offerings and develop effective GTM strategies based on market insights.
MakeMyTrip
Dec 20202 yrs 6 mosMay 2023

Gurugram, Haryana, India

- End-to-end account management of a diverse portfolio of chain and independent hotels spanning 8 different geographies - Analysing consumer purchase patterns and demand indicators to conceptualise and execute hotel specific plans and strengthen MMT's supply health in the assigned markets - Responsible for growing net revenue and maintaining supply competitiveness by acting on latest market and industry trends - Negotiating exclusive promotional and advertising deals and directly impacting the bottom-line for the associated line of business - Regularly engaging with client-side revenue leaders ,"C" level decision-makers as well as key internal stakeholders to foster a strong long-term partnership with the client
Axis Securities Limited
Jul 20182 yrs 5 mosNov 2020

Mumbai, Maharashtra, India

Axis Securities Limited
May 20162 yrs 2 mosJun 2018

Mumbai Metropolitan Region

- Working as part of the central business team to drive revenue generation and deeper customer engagement across online and offline channels - Maintaining PAN India branch profitability by achieving assigned sales targets, optimizing costs and launching new market linked products -Increasing wallet share per customer by driving sales across all third party products like MFs, Life Insurance, General Insurance and PMS - Serving as a single point of contact between the central leadership and the on-ground sales force (210+ equity advisors in 52 branches and 11 franchise offices) to ensure coordinated efforts across team members at all levels - Monitoring team productivity using predictive analytical reports that gauge metrics like profitability-per-employee, products-per-customer, input-output effectiveness -Bank channel management through structured engagement programs and creation of various R&R platforms for channel partner employees at all levels
BMR Advisors
Apr 20152 mosMay 2015

Gurugram, Haryana, India

Infosys
Aug 20121 yr 10 mosMay 2014

Hyderabad, Telangana, India

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (MBA)

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

20142 yrs2016
Jaypee University of Information Technology

Bachelor of Technology (BTech), Information Technology

Jaypee University of Information Technology

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Headline

Strategic Partnerships @ PayU | Fintech | Enterprise Sales | Digital Transformation | ex-MakeMyTrip, Axis | MBA, NMIMS Mumbai | Btech.

About

Strategic Account Manager at PayU with 12+ years of expertise across Fintech, Digital Payments, E-Commerce, BFSI, and SaaS solutions. Currently leading P&L ownership of key B2B enterprise accounts, enabling business transformation through innovative payment solutions and strategic partnerships. Proficient in Account Management, Consultative Selling, Corporate Sales, and Product Solutioning, with a strong focus on driving sustainable growth and digital-first strategies. Contact:joy.francis02@gmail.com | +91 96257 51326

Location

Gurugram

Work experience

Senior Manager, Enterprise Accounts at PayU, May 2023 - Present · 3 yrs 2 mos, Gurugram, Haryana, India, Optimising Digital Payments for India’s leading Enterprises Key Responsibilities: Business Development & Leadership: Leading sales and market expansion for PayU’s payment solutions across large enterprise accounts in Travel, OTAs, Airlines, Hospitality, and BFSI sectors. Managing a portfolio worth ~USD 750M (INR 6000 Cr) yearly sales, driving growth , market share and wallet share Strategic Account Management: Driving account engagement, retention, and satisfaction through collaborative growth strategies, creating a win–win focus where client business expansion directly fuels achievement of internal year‑over‑year growth targets Revenue & Margin Optimization: Boosting revenue and profitability by optimising client payments' journey. Aligning PayU’s suite of offerings with customer specific needs, ensuring deep understanding of both client requirements and internal products to drive precise product penetration and sustainable growth. Service Delivery & Consulting: Leading client business transformation by owning end-to-end project delivery, leveraging data analytics, product expertise, engineering solutioning, and commercial acumen to ensure impactful outcomes. Product Collaboration & GTM Strategy: Working with product and pre-sales teams to refine offerings and develop effective GTM strategies based on market insights.

Manager, International Accounts at MakeMyTrip, Dec 2020 - May 2023 · 2 yrs 6 mos, Gurugram, Haryana, India, - End-to-end account management of a diverse portfolio of chain and independent hotels spanning 8 different geographies - Analysing consumer purchase patterns and demand indicators to conceptualise and execute hotel specific plans and strengthen MMT's supply health in the assigned markets - Responsible for growing net revenue and maintaining supply competitiveness by acting on latest market and industry trends - Negotiating exclusive promotional and advertising deals and directly impacting the bottom-line for the associated line of business - Regularly engaging with client-side revenue leaders ,"C" level decision-makers as well as key internal stakeholders to foster a strong long-term partnership with the client

Manager, Revenue Strategy at Axis Securities Limited, Jul 2018 - Nov 2020 · 2 yrs 5 mos, Mumbai, Maharashtra, India

Deputy Manager, Business Development at Axis Securities Limited, May 2016 - Jun 2018 · 2 yrs 2 mos, Mumbai Metropolitan Region, - Working as part of the central business team to drive revenue generation and deeper customer engagement across online and offline channels - Maintaining PAN India branch profitability by achieving assigned sales targets, optimizing costs and launching new market linked products -Increasing wallet share per customer by driving sales across all third party products like MFs, Life Insurance, General Insurance and PMS - Serving as a single point of contact between the central leadership and the on-ground sales force (210+ equity advisors in 52 branches and 11 franchise offices) to ensure coordinated efforts across team members at all levels - Monitoring team productivity using predictive analytical reports that gauge metrics like profitability-per-employee, products-per-customer, input-output effectiveness -Bank channel management through structured engagement programs and creation of various R&R platforms for channel partner employees at all levels

Summer Trainee, Risk Advisory at BMR Advisors, Apr 2015 - May 2015 · 2 mos, Gurugram, Haryana, India

Systems Engineer at Infosys, Aug 2012 - May 2014 · 1 yr 10 mos, Hyderabad, Telangana, India

Education

Master of Business Administration (MBA), SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology (BTech), Information Technology, Jaypee University of Information Technology