Headline

Aspiring Salesforce Developer | Trailhead learner, Pursuing Platform Developer I cert | Background in CRM-adjacent support, data analysis & SQL

About

I'm transitioning from customer support and data analysis into Salesforce development. At Riverbed Technology, I've spent 3+ years working inside CRM-adjacent support workflows — diagnosing recurring product issues, using SQL and internal dashboards to prioritize what actually impacts customers, and turning ticket patterns into process and documentation fixes. I'm now building toward Salesforce Platform Developer I certification expected by December through Trailhead, with hands-on focus on Apex, Lightning Web Components, and declarative automation (Flow). My background gives me something a lot of new developers don't have: real experience with how support teams actually use and break CRM systems, which shapes how I think about building on the platform. Currently seeking Salesforce Developer roles where I can apply that CRM + data foundation while growing technically.

Location

Greater Bengaluru Area

AI stack

claude code

lovable

n8n

notebooklm

replit

Microsoft Copilot

Work experience

Customer Care Analyst at Riverbed Technology, Jun 2023 - Present · 3 yrs 5 mos, - Manage and resolve complex customer cases in Salesforce, coordinating with technical teams to reduce time to resolution and improve customer experience - Build Salesforce reports and dashboards to surface recurring product issues, turning case data into actionable insights for documentation, support workflows, and product improvements - Use Salesforce data and internal dashboards to prioritize issues by customer impact, helping teams focus on what matters most

Frontline TAC Engineer at Riverbed Technology, Mar 2023 - Jun 2023 · 4 mos, - Resolved high-volume technical support cases in Salesforce across networking and related domains, maintaining quality and responsiveness - Documented fixes and learnings that improved internal knowledge sharing and helped new team members ramp up faster

Data Science Intern at Ai Variant, Sep 2021 - Jun 2022 · 10 mos, Bengaluru, - Collected, cleaned, and combined data from multiple sources to support analytical and ML use cases. - Built visualizations to make patterns and trends easy to understand for non‑technical stakeholders. ​- Developed predictive models for use cases like bankruptcy risk and price forecasting, focusing on clear problem framing and business value.

Education

Product Manager Fellow, Nextleap

Bachelor of Engineering - BE, Computer Science, Bangalore Technological Institute, BANGALORE