---
title: "Joseph Stalin C - Sr. Technical Program Manager – (Senior Specialist - Cloud & Infra Management) in Bengaluru | Tal"
description: "Meet Joseph Stalin C, Sr. Technical Program Manager – (Senior Specialist - Cloud & Infra Management) at LTM based in Bengaluru. AI stack includes claude code, elevenlabs, and langfuse."
image: "https://tal.club/meet/joseph-stalin-chinnaswamy/share-image"
---

# Joseph Stalin C on Tal

## Headline

Sr\. Technical Program Manager – \(Senior Specialist \- Cloud & Infra Management\) at LTM

## About

Results\-driven Sr\. Technical Program Manager with 16\+ years of enterprise IT experience spanning infrastructure transformation, cloud migration, AI/automation adoption, and large\-scale service delivery governance\. Proven ability to define program roadmaps, align cross\-functional stakeholders, and drive end\-to\-end delivery of complex, multi\-tower technology programs across global enterprise accounts\. Managing stakeholders across global enterprise clients and multiple levels \(CXOs, heads of technology, and service delivery leaders\)\. Ex\-Microsoft \| Ex\-Symantec \| Ex\-Aspect Career Highlights \- ➢ Delivered $1\.16M\+ in identified automation savings through the enterprise SysTrack automation program across 14 use cases\. ➢ Led end\-to\-end GenAI chatbot delivery \(Yellow\.ai\) integrated with a ticketing tool and MS Teams, enabling automated ticket creation and self\-service adoption, reducing L1 workload dependency\. ➢ Led end\-to\-end Azure migration programs across infrastructure workloads with structured wave planning, dependency management, and cutover governance\. ➢ Standardized SDLC governance and ServiceNow\-integrated quality gates across 10\+ cross\-functional technology teams, improving delivery predictability by 25% and reducing execution gaps across planning, development, testing, and production handoff\. ➢ Transformed CMDB accuracy from 6% → 99\.7% by consolidating data across 7 discovery tools, eliminating visibility gaps across 1,800\+ servers\. ➢ Achieved >97% patch compliance across 1,500\+ servers, significantly strengthening security posture and audit readiness\.

## Location

Bengaluru

## AI stack

claude code

elevenlabs

langfuse

n8n

openai

Langflow

## Work experience

Sr\. Technical Program Manager – \(Senior Specialist \- Cloud & Infra Management\) at LTM, Jan 2024 \- Jun 2026 · 2 yrs 6 mos, Greater Bengaluru Area, ➢ Directed multi\-tower program delivery across Compute, NOC, M365, EUC, and Application Support for three major global enterprise accounts\. ➢ Led end\-to\-end GenAI chatbot delivery, integrated with a ticketing tool and MS Teams, enabling automated ticket creation and self\-service adoption, reducing L1 workload dependency\. ➢ Spearheaded AI/automation infusion: Delivered enterprise AI/automation transformation across GenAI self\-service and Systrack automation use cases, identifying $1\.16M\+ in savings\. ➢ Drove SDLC governance by establishing structured quality gates and checkpoints across planning, development, testing, deployment, and hyper\-care phases—standardizing requirements, dependency tracking, risk management, and production handoff—resulting in 25% improvement in delivery predictability and reduced execution gaps across cross\-functional technology teams\. ➢ Transformed CMDB accuracy from 6% → 99\.7% through consolidation across SolarWinds, Defender, Rapid7, RVTools, SCCM, FixStream, and Active Directory\. ➢ Executed infrastructure optimization: o Decommissioned 250\+ legacy Windows 2008 servers\. o Reclaimed 100\+ TB storage through VM stale snapshot and SharePoint cleanup\. ➢ Drove patch compliance program across 1,500\+ servers, achieving >97% compliance and significantly improving security posture\.

Technical Program Manager/Project Manager at LTM, Jul 2022 \- Jan 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India, Built and scaled Windows, Linux, NOC, Citrix and M365 engineering teams \(30\-50 engineers\) from the ground up; led successful high\-profile enterprise project transition with zero disruption\. ➢ Created 200\+ SOPs and implemented ITIL process standardization, enabling scalable and consistent service delivery across accounts\. ➢ Managed end\-to\-end operations and stakeholder governance for cross\-functional support engineering teams, establishing SLA/KPI, WSR/QBR, and continuous improvement frameworks while leading MSR/QBR reviews, operational reporting, ticket trend analysis, and client\-facing service improvement initiatives\. ➢ Led cross\-functional delivery across hybrid Windows, virtualization, and enterprise compute environments, implementing shift\-left and SOP\-driven support practices while managing incident response, root\-cause analysis, patch deployment, onboarding, knowledge transfer, and shadow/reverse\-shadow programs to reduce MTTR and SME dependency\. ➢ Operational Understanding: Have a strong understanding of technical support operations, including incident management, problem resolution, and customer service best practices\. ➢ Leadership: Hold exceptional people management skills, with a track record of developing and motivating teams\. ➢ Performance Coaching: Demonstrated ability to coach for performance and provide constructive feedback\. ➢ Communication: Excellent verbal and written communication skills, with a proven record of effective customer communication and soft skills\. ➢ Escalation Management: Experience in managing and resolving customer escalations effectively\.

Project Management \- Active Directory Migration at LTM, Oct 2021 \- Jun 2022 · 9 mos, Bengaluru, Karnataka, India, ➢ Owned end\-to\-end program planning and wave sequencing for AD migration from on\-premises to Azure cloud — defining OU scope, migration phases, rollback checkpoints, and cutover windows across Windows, networking, security, and application teams\. ➢ Managed cross\-functional dependency tracking and risk mitigation across LDAP\-dependent applications, GPO conflicts, DNS cutover, service account re\-registration, and Azure AD Connect sync readiness — resolving all blockers prior to each migration wave\. ➢ Drove CAB process governance and change management for every migration wave — authoring RFCs, securing approvals, coordinating stakeholder communication, and managing cutover war\-room execution with defined go/no\-go criteria\. ➢ Governed UAT sign\-off and test gate process across each wave — validating SSO functionality, Group Policy application, conditional access policies, MFA enrollment, and service account authentication before approving production cutover\. ➢ Delivered zero\-incident migration and post\-cutover hypercare — upskilling L1/L2 support teams on the Azure AD environment, tracking and closing all post\-migration issues, and formally handing off steady\-state operations with full documentation\.

Operation Manager at LTM, Sep 2019 \- Sep 2021 · 2 y, Bangalore

Technical Lead at Aspect Software, Mar 2018 \- Aug 2019 · 1 yr 6 mos, Bangalore, ➢ Led a technical support team for the Aspect Unified IP enterprise contact center platform, coordinating complex customer issues, technical investigations, prioritization and resolution across enterprise environments\. ➢ Provided technical leadership for complex application and infrastructure issues spanning SIP, RTP, TCP/IP, PKI, IIS, SQL and Hyper\-V, driving structured troubleshooting and root\-cause analysis through resolution\. ➢ Coordinated cross\-functional technical teams during critical customer issues, translating complex infrastructure and application dependencies into actionable resolution plans and maintaining stakeholder communication through closure\. ➢ Developed and delivered protocol\-level technical training and knowledge\-transfer programs for engineers, strengthening troubleshooting capability and reducing dependency on senior SMEs\. ➢ Led advanced diagnostics using Wireshark/network traces and application logs to isolate complex communication and application\-layer issues in enterprise contact\-center environments\.

Network Support Engineer at Microsoft, Dec 2013 \- Feb 2018 · 4 yrs 3 mos, Bangalore, ➢ Delivered Microsoft Premier Support for Fortune\-class enterprise customers, owning complex infrastructure issues across DNS, DHCP, DirectAccess, VPN, NPS and PKI/Cryptography while coordinating technical resolution across customer and Microsoft engineering teams\. ➢ Led end\-to\-end technical troubleshooting and stakeholder coordination for complex enterprise networking and identity infrastructure, driving issue resolution, escalation management, and customer communication through to closure\. ➢ Supported enterprise\-scale environments spanning DirectAccess, Wireless 802\.1X, NPS, LBFO, and Network Load Balancing, developing deep expertise in Microsoft infrastructure and enterprise connectivity architectures\.

Application Support Engineer at Symantec, Mar 2011 \- Nov 2013 · 2 yrs 9 mos, Pune/Pimpri\-Chinchwad Area, Supported enterprise backup and disaster recovery solutions across Windows and virtual environments\. Led troubleshooting and patching initiatives to enhance system reliability and customer experience\. \- Work with Backup and restore of Active Directory, SQL, Sharepoint, Vmware and Hyper\-v Servers\. \- Create Customer issue in\-house\. \- Test the service pack and hot\-fixes released\. \- Working with known issues of the product\.

Technical Support Engineer at Mphasis, Sep 2010 \- Mar 2011 · 7 mos, Pune/Pimpri\-Chinchwad Area, Technical Support Engineer\. Delivered L2 application and infrastructure support for banking clients\.

## Education

Bachelor of Engineering \(BE\), Mechanical Engineering, Visvesvaraya Technological University

PUC, Computer Science, SBRRM Mahajanas PUC

[View the original profile](https://tal.club/meet/joseph-stalin-chinnaswamy)

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