Headline

Director Product Strategy

Location

Bengaluru

AI stack

openai

Canva Magic Studio

ChatGPT

Work experience

Director Product Strategy at Imagility, Jan 2025 - Present · 1 yr 9 mos, Provide executive leadership for commercialization, go-to-market execution, and market expansion of AI-powered enterprise SaaS platforms serving corporate legal departments, immigration law firms, HR organizations, and educational institutions. Partner directly with executive leadership to align product innovation with customer demand and long-term business growth. Key Contributions - Directed commercial strategy for AI-powered enterprise software supporting digital transformation initiatives. - Partnered with enterprise sales teams to position complex SaaS solutions for executive decision makers. - Developed go-to-market strategies that accelerated customer acquisition and strengthened competitive positioning. - Represented the company at international conferences, executive briefings, and customer events across North America.

Associate Director Product Strategy at Imagility, Jan 2024 - Feb 2025 · 1 yr 2 mos, Led strategic planning and execution for enterprise immigration and compliance products while partnering closely with sales leadership to accelerate customer adoption and market expansion. Highlights - Developed multi-quarter product roadmaps aligned with commercial objectives. - Conducted market analysis to identify competitive opportunities and influence investment decisions. - Presented product strategy to executive leadership and key enterprise stakeholders. - Managed cross-functional delivery teams spanning Product, Engineering, Legal, Marketing, and Customer Success.

Senior Business Development Manager at Imagility, Jan 2021 - Dec 2023 · 3 yrs, Bangalore Urban, Karnataka, India, • Responsible for engaging with key decision-makers at the leadership level to enable further business development opportunities • Developing strategies for driving sales growth across target sectors • Building strong sales pipeline by scanning for business opportunity • Ability to strategize and develop good market share in stiff market competition • Develop and build prospective clientele through market intelligence • Contributing to global marketing strategies for products • Continuous review and active management of the website and other online assets • Responsible for Fresh Client Acquisition • Built a strong sales process that enables proper handover to other departments • Responsible for setting up a strong support team • Documentation management • Process management for different departments • Played a key role in setting up processes for a new product line • Responsible for product testing and feedback • Responsible for product design feedback

Senior Business Development Manager at Upstream Global, Jan 2021 - Jan 2021 · 1 mo, Bangalore Urban, Karnataka, India, Responsible for enterprise business development across North America, selling AI powered SaaS solutions to law firms, multinational corporations, universities, and global mobility organizations. Achievements - Managed the complete enterprise sales cycle from prospecting through contract negotiation and account expansion. - Built trusted relationships with Managing Partners, General Counsel, HR executives, Global Mobility leaders, and C- level decision makers. - Delivered executive product demonstrations showcasing AI automation, compliance, OCR, and workflow transformation. - Negotiated multi-year SaaS agreements while improving recurring revenue and customer retention. - Collaborated with Product leadership to ensure customer feedback influenced future platform development.

Customer Success Manager (AI & Bot) at INSZoom, Mar 2019 - Jan 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, I am responsible for the below activities • Generate leads by cold calling and partnering with the marketing team on various campaigns • Meet or exceed weekly, monthly, and quarterly sales goals/quotas • Prepare, update, modify and give sales presentations to a range of prospective clients • Coordinate sales efforts with marketing initiatives and programs • Understand and promote company products and services • Negotiate all contracts with prospective clients • Prepare and submit sales contracts for orders • Visit prospect/potential clients to evaluate needs and promote products and services to close deals • Update salesforce, Airtable, and other required tools with all the activities performed and results reports, such as daily call reports, weekly work plans, and monthly and annual quota metrics • Prepare and report weekly and monthly sales metrics • Keeps management informed by submitting. • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc. • Recommend changes in products, service, and policy by evaluating results and competitive developments. • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Streamline the onboarding experience to continuously make it faster and better for clients, by creating new processes and improving current ones. • Train users on our products and services (in person and/or online). • Provide clients with necessary onboarding material (training guides, marketing material, etc.) • Explore “Intercom” for sales automation/sales bots • Propose, draft sales bot workflows • Work with internal stakeholders, present sales bot workflows, and finalize based on feedback received

Lead Implementation & Training at INSZoom, Jan 2015 - May 2017 · 2 yrs 5 mos, San Francisco Bay Area, • Proficient in working with pre-sales team & professional services and working on POC, Requirement Analysis, technical presentation & implementation, proposals; working with product delivery teams to deliver sales objective on business, infrastructure application and mobility requirement • Responsible for achieving a monthly revenue quota • A proven track record of success cultivating relationships • Responsible for regular status calls with Client Success Leadership with an existing portfolio • Secure contract renewals within the assigned account base • Skilled in closing large sales deal for all products • In charge of implementing multiple CMR tools such as Salesforce • Skilled in Product Development Lifecycle (PDLC) right from requirement analysis, documentation (functional specifications, technical design), and UAT for maintenance of proposed applications • Proven competency in suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence • Excels in designing & delivering solutions to remedy business issues & position the organization to reach the next level of profitability through technology introduction; giving proposals to clients, providing solution strategy support encompassing briefing on client feedback/insights to help them in developing customer-specific strategies • A consistent top performer with skills in building high performing teams that excel in delivering business value with high morale & low attrition; recruiting, leading, training and monitoring the team members for maintaining excellence in the service operations • An effective leader with distinguished capabilities in recruiting, leading, training large cross-functional and multi-cultural teams for running successful process operations across the units

Team Lead for Training & Implementation at INSZoom, Feb 2012 - Jan 2015 · 3 yrs, Bangalore, The World's largest immigration software company. INSZoom is an easy and powerful immigration case management software adopted by law firms and corporations globally Profile description: Pre-sales / Demo • Configure the Demo • Assist in pre-sales Implementation/Projects • Requirements Gathering • Project Plan • Customization and Configurations • Project Management Training's • Case management – Training for New sign ups and refreshers • I9 product – Training for New sign ups and Internal employees • Conduct training's remotely and at client location • Visit firms to check application usage and share best practices Data Migration • Check data and provide work estimate • Requirements Gathering • Collect data backup from client • Prepare a data migration project plan • Walk through of the analysis document • Migration quality check • Walk through of test migration • Walk through of final migration Application videos • Application configuration for videos • QA testing • Application video creation • Upload videos to INSZoom

Sr. Application Specialist - Trainer at INSZoom, Feb 2011 - Feb 2012 · 1 yr 1 mo, Bangalore, Profile description: • Class room training for new hires • Refresher training for existing employees to enhance their skills • Remote training for Attorneys and Corporations • 60 day support to ensure client satisfaction • Tracking application issue and suggesting redesign • Create BRD with new design and workflow

Sr Trainer at Sitel, Aug 2004 - Dec 2010 · 6 yrs 5 mos, Bangalore, Work Profile: Product Trainer for Earth Link & People PC Customer support (April 09 - November 10) • Developing Content on the requirement • Creating Newsletter for the Site • Conduct New Hire Training • Responsible for Agent certification • Handling OCP(Operational Check Point) to make sure Agents move on to Production • Conducted Refresher Training for Bottom performers on CSAT , Sales, Saves and call handling to meet the required target • Training Need Analysis, Action Plan and Follow up • Planning Training and Action Plan to meet the SKEP requirement • Handle Client Product Call – Weekly • Handle JCM (Joint Call Monitoring) • Feedback given to the Agent after monitoring calls • Conduct activities to keep the employees motivated and reduce attrition Work Profile: Product Trainer for British Telecom (Technical Support & Customer Support) (March 07- April 09) • Worked on a Content Development Project with the Clients and completed successfully • Conduct New Hire Training • Responsible for Agent certification • Handling OCP(Operational Check Point) to make sure Agents move on to Production • Handled Escalations • Conducted Refresher Training for Bottom performers on Technical Fix to meet the required target • Worked on a project for Content Development. • Feedback given to the Agent after monitoring calls

Education

Bachelor of Commerce, Dr. C V Raman University, Chhattisgarh