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Joe Smith

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India

6+ years of work experience

Cloud Software Group
Nov 20259 mosPresent

India

Arctera
Nov 20241 yr 1 moNov 2025

India

Veritas Technologies LLC
20213 yrs2024

India

Resolved technical errors in Backup Exec software across physical and virtual environments using Active Directory knowledge. Handled online chats and delivered prompt, detailed information to end users. Maintained system documentation and added ideas with resolutions to prevent issue repetition.
Concentrix
Jun 20192 yrs 7 mosDec 2021

India

Movate
Aug 20171 yr 11 mosJun 2019

India

Education

Christ College of Engineering and Technology

Bachelor of Technology, E.C.E

Christ College of Engineering and Technology

20134 yrs2017
Christ College of Engineering and Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering

Christ College of Engineering and Technology

20134 yrs2017

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Headline

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About

I am a Technical Support Analyst with 8 years of experience dealing with data protection/backup software ( Backup Exec ) and with configuring routers and range extenders. I am an active listener with good problem solving skills, and calm and composed in character.

Location

India

Work experience

Technical Support Analyst at Cloud Software Group, Nov 2025 - Present · 9 mos, India

Technical Support Analyst at Arctera, Nov 2024 - Nov 2025 · 1 yr 1 mo, India

Technical Support Associate at Veritas Technologies LLC, 2021 - 2024 · 3 yrs, India, Resolved technical errors in Backup Exec software across physical and virtual environments using Active Directory knowledge. Handled online chats and delivered prompt, detailed information to end users. Maintained system documentation and added ideas with resolutions to prevent issue repetition.

Technical Support Engineer at Concentrix, Jun 2019 - Dec 2021 · 2 yrs 7 mos, India

Technical Support Engineer at Movate, Aug 2017 - Jun 2019 · 1 yr 11 mos, India

Education

Bachelor of Technology, E.C.E, Christ College of Engineering and Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Christ College of Engineering and Technology

Joe Smith - Technical Support Analyst in India | Tal