Headline

City Operations @ Blinkit | Quick Commerce | Program Leadership | IIM Mumbai (NITIE) | Ex-Reliance (AJIO)

About

Hey, I’m Jnaneshwar (Eshwar). I run dark store operations for Blinkit's Chennai cluster — 75+ stores and a 1,600+ frontline workforce across Chennai, Vellore and Puducherry — reporting to the City CEO. I moved into the city seat in December 2025 after a year in central ops building programs across Bengaluru, Hyderabad and Chennai. My pattern is consistent: take messy, real-world ops problems and turn them into systems people actually use. In Chennai that has meant hiring and building a 6-member program team from scratch, deploying a performance management system across 1,600+ pickers and captains, exposing ₹11.2L of unapproved overtime and instituting the controls to stop it, rebuilding the hiring funnel to 35% referrals and 45% self-onboarding, and running root-cause diagnostics on picking productivity across 82 stores. Before Blinkit: business strategy and operations at Tracxn; returns reduction and size-chart automation at AJIO; digital transformation in Reliance's petrochemicals business as part of the Reliance Emerging Leaders Program; systems engineering at TCS. MBA in Supply Chain & Operations from IIM Mumbai (NITIE). Off work: movies, books, and way too much badminton, cricket, and basketball. I try to leave teams calmer than I found them.

Location

Chennai

AI stack

claude code

claude

gemini

notebooklm

ChatGPT

Work experience

Program Manager - City Operations at Blinkit, Dec 2025 - Present · 10 mos, Chennai, Tamil Nadu, India, - Head dark store operations for Blinkit's Chennai cluster — 75+ stores, 1,600+ frontline workforce — reporting to City CEO; own workforce planning, store performance, mid-mile fleet, storage and digitization. - Hired and lead a 6-member program team (PM, 4 APMs, executive) covering on-demand workforce scale-up, inventory and availability, put-away productivity, customer experience, and cost control. - Exposed 59% unapproved overtime worth ?11.2L via 60-day audit; deployed performance management system flagging bottom 20% of 1,600+ pickers weekly; built picking root-cause engine across 82 stores. - Rebuilt hiring funnel: referrals to 35% and self-onboarding to 45% of overall hiring, vendor dependency cut to ~20%.

Program Manager - Central at Blinkit, Nov 2024 - Dec 2025 · 1 yr 2 mos, Gurugram, Haryana, India, - Ran central ops programs and governance across Bengaluru, Hyderabad and Chennai; revamped mid-mile fleet planning across Packaged, F&V and Frozen, improving on-time arrival from 50% to 88%. - Built store-level audit metrics and real-time dashboards for picker productivity, inbound delays and SLA compliance across 150+ dark stores.

Business Strategy & Ops at Tracxn, May 2024 - Oct 2024 · 6 mos, Bangalore Urban, Karnataka, India, - Built a LLM-based decision support system, increasing query resolution accuracy by 30% and improving researcher productivity by 20%. - Conducted an end-to-end UX audit using the JTBD framework across 225 CTAs; resolved 50% of dead-ends and added new nudges, improving platform usability by 15%.

Product & Operations Strategy at AJIO.com, Dec 2022 - May 2024 · 1 yr 6 mos, Bengaluru, Karnataka, India, - Led cross-functional teams to implement a Correction of Errors (CoE) plan, improving size chart accuracy and reducing return revenue from 35% to 32%. - Optimized and automated the Size Chart upload process, increasing productivity by 30% and reducing errors by 35%. - Analyzed experiment impacts on key metrics including conversion rate, return rate, and revenue, employing performance indicators for evaluation.

Manager - Digital Transformation at Reliance Industries Limited, Jun 2022 - Jan 2023 · 8 mos, Navi Mumbai, Maharashtra, India, - Developed Input-Output APIs for procurement automation, enhancing coordination across Jio, Reliance Retail, and Digital. - Achieved a 90% reduction in supplier payment turnaround time via digitized BOLs.

Intern - Analytics & Supply Chain at ITC Paperboards and Specialty Papers Division, Apr 2021 - May 2021 · 2 mos, Hyderabad, Telangana, India, - Conducted a comprehensive analysis of the supply chain process, identifying potential bottlenecks and areas for improvement. - Collaborated with cross-functional teams to develop and implement process improvements, resulting in increased efficiency and reduced costs. - Achieved projected annual savings worth 1.79 Cr by identifying the optimum combination of liners, containers, and ports. - Assisted in the development of vendor performance scorecards and worked on several transportation optimization projects, including the implementation of new tools and technologies to streamline processes. - Developed valuable skills in data analysis and visualization, including proficiency in Excel and Tableau. - Gained experience in the fast-paced world of supply chain management, developing strong communication and leadership skills through collaboration with cross-functional teams.

Education

PGDIM, Business Administration and Management, General, Indian Institute of Management Mumbai

Bachelor of Technology - BTech, Mechanical Engineering, GITAM Deemed University