---
title: "Jivika J - Assistant Quality Assurance Manager in Mumbai | Tal"
description: "Meet Jivika J, High-calibre professional with 16 years of rich & extensive experience; targeting assignments in BPO Operations, Quality Assurance and Client Relationship Management with organization of high repute based in Mumbai."
image: "https://tal.club/meet/jivika/share-image"
---

# Jivika J on Tal

## Headline

High\-calibre professional with 16 years of rich & extensive experience; targeting assignments in BPO Operations, Quality Assurance and Client Relationship Management with organization of high repute

## Location

Mumbai

## Work experience

Assistant Quality Assurance Manager at Croma – Tata Infinity Retail, Nov 2018 \- Present · 7 yrs 8 mos, Managing a team of 7 Quality Auditors, contributing to consistent improvement in call quality, customer experience, and process adherence\. In Escalation Desk handled escalated customer calls from across India and provided

Assistant Quality Manager at Croma, May 2022 \- Jan 2026 · 3 yrs 9 mos, Mumbai, Maharashtra, India

Quality Analyst at Croma, Feb 2019 \- Mar 2022 · 3 yrs 2 mos, Mumbai Metropolitan Region, India, Call Audits, Feedback Sessions, Process Improvement

Escalation Desk at Croma, Nov 2018 \- Feb 2019 · 4 mos, Mumbai, Maharashtra, India

Senior Operations Executive at Justdial, May 2016 \- Aug 2018 · 2 yrs 4 mos, Mumbai, Maharashtra, India, Work on refund status against the complaints received from the User's through email and inbound calls\. Initiate the refund against the User's from different verticals\. Coordinating with our partners for issues related to bookings of hotel, flight, bus, recharge etc\. Reverting on email queries received from vendor's and users from pan India\. Maintaining the complete complaint tracker\. Escalating the matters related to website to the internal departments\.

Executive Search at Network 18, Oct 2011 \- Aug 2014 · 2 yrs 11 mos, Resolved refund\-related complaints via calls and emails\.Initiated refunds for multiple service verticals\.Coordinated with partners regarding bookings \(hotel, flight, bus, recharge, etc\.\)\.Managed complaint trackers and escalated technical issues internal

## Education

Ty\.Bcom, Commerce & Software Engg, University of Mumbai

Holy Cross High School

[View the original profile](https://tal.club/meet/jivika)

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