Headline

Microsoft Fabric | Proficient in Python, R & SQL | Power BI And Advanced Excel

About

I am currently working as an Application Support Engineer at Ahana Systems and Solutions Pvt. Ltd., where I am deployed at DXC Technology in Bengaluru. My core strengths include IT support, system troubleshooting, networking, and working with tools like MS Office (Word, Excel, Outlook), Remote Desktop, and ticketing systems. I enjoy solving user issues and providing smooth technical support. With a background in Computer Science Engineering and strong communication skills, I focus on identifying problems and resolving them efficiently. I believe in learning on the job, staying calm under pressure, and continuously improving my technical and professional skills. My goal is to combine strong technical support skills with an analytical approach to deliver smart and timely solutions to users and teams. I’m looking forward to growing my career in IT support while learning more about real-time operations and enterprise environments.

Location

Bengaluru

AI stack

claude code

codex

gemini

github copilot

openai

Work experience

Application Support Engineer at Ahana Systems and Solutions Pvt. Ltd., Aug 2025 - Present · 1 yr 3 mos, Client Location – DXC Technology, Bengaluru, As an Application Support Engineer, I provide L1 support for multiple business applications including ITC Astra Portal, Web DMS (UAT Cloud-Based Application), SFA Vajra Mobile Application, and Unnati Mobile Application. My main role is to help users by identifying and resolving issues they face while using these applications. If an issue cannot be resolved at the L1 level, I coordinate with the L2 team for further assistance. In case it still remains unresolved, we escalate the issue to L3 for closure. Our team focuses on providing smooth and efficient support to ensure users can continue their work without disruption.

Data visualization Intern at Infosys Springboard, Oct 2024 - Dec 2024 · 3 mos, India, • Designed and developed 3+ interactive Power BI dashboards to visualize key financial metrics. • Created custom DAX measures to calculate critical KPIs, enhancing data-driven decision-making. • Collaborated remotely with team members to present actionable insights to project mentors, improving project outcomes.

Education

Bachelor of Technology - BTech (LE), Computer Science And Engineering, Usha Martin University Ranchi

Diploma, Computer Science And Engineering, Government Polytechnic Bhagalpur