Headline

Customer Service | Content Moderation | MBA Graduate | Driving Operational Excellence and Customer Satisfaction

About

As an MBA graduate with a passion for technology and gaming, I am currently thriving as a Product Service Engineer within the dynamic realm of international gaming processes. With three years of experience, I have been dedicated to ensuring seamless product functionality and enhancing user experiences. My journey as a Product Service Engineer has allowed me to merge my technical expertise with my business acumen, enabling me to drive operational efficiency and customer satisfaction. Leveraging my problem-solving skills and analytical mindset, I proactively identify and resolve product-related issues, working closely with cross-functional teams to implement effective solutions. I take pride in my ability to troubleshoot complex technical problems, provide timely resolutions, and minimise downtime. Throughout my career, I have consistently prioritised the end user's needs, aiming to deliver gaming experiences. By closely collaborating with product managers and developers, I provide valuable insights to enhance product features, optimise performance, and address user feedback. This customer-centric approach has not only resulted in increased user engagement but has also fostered long-lasting relationships with customers. I understand the importance of clear and concise communication in ensuring a seamless customer service experience, and I strive to exceed expectations in every interaction. As I continue to grow in my role, I am driven by a passion for innovation and continuous improvement. I embrace challenges and seek opportunities to expand my knowledge and skill set within the gaming industry. With a firm belief in the transformative power of technology, I am committed to contributing to the advancement of gaming processes and the overall gaming ecosystem. I welcome connections from like-minded professionals, industry experts, and individuals who share a passion for technology and gaming. Let's connect, explore opportunities to collaborate, and create remarkable gaming experiences together.

Location

Noida

Work experience

Customer Service Executive/Content Moderator for International Gaming Process at iEnergizer, May 2022 - Apr 2026 · 4 yrs, Noida

Travel Consultant Trainee at Ikon Tours and Travels, Apr 2020 - May 2020 · 2 mos, Ernakulam, Kerala, India

Education

Master of Business Administration - MBA, Airline and Airport Management, Bharathiar University

Diploma, Travel and Tourism Consultant, IATA Training