Headline

Project Coordinator | Business Analyst | 13 years in IT Operations, Data Analytics and Cross Functional Team Leadership.

About

Results-driven IT professional with 13 years of experience delivering complex projects across retail, banking and SaaS domains. Proven track record of leading cross-functional teams, managing full project lifecycles and driving operational efficiency through data-driven decision-making. Throughout my career, I have coordinated multi-vendor project deliveries (Oracle, Zebra, AWS), managed SLA compliance for mission-critical applications and built monitoring dashboards that directly informed executive decisions. Recently completed a Project Management certification alongside Data Science and AI certifications, equipping me with modern tools to lead projects in data-heavy and technology-driven environments. Core strengths: Project Coordination · Stakeholder Management · Risk Management · Data Analytics · Cross-functional Team Leadership · Process Documentation · Open to Project Coordinator, Project Manager, Business Analyst and Program Coordinator roles across Bengaluru and remote opportunities.

Location

Greater Bengaluru Area

Work experience

IT Analyst at Tata Consultancy Services, Mar 2014 - Apr 2024 · 10 yrs 2 mos, Bengaluru, Client: J.Sainsbury's (Site Reliability & Project Coordination) - Coordinated end-to-end project delivery for the Smartshop Android application rollout across 2,000+ retail stores, liaising with Oracle, Zebra, and AWS vendor teams to ensure milestones were met on schedule. - Led and mentored a 6-member operations team, managing task allocation, escalation paths and performance reviews. - Built real-time monitoring dashboards using Kibana and Grafana, enabling data-driven decisions for senior stakeholders. - Streamlined Android device commissioning via AirWatch, significantly cutting deployment time and eliminating on-site dependencies. - Managed incident lifecycle and service requests through ServiceNow, maintaining strict SLA compliance and minimizing downtime. Client: Citibank (Data Operations & Reporting) - Designed and optimized data flow architecture supporting credit risk management systems. - Established data governance best practices across high-scale DataMart applications. - Generated credit risk reports using standardized templates, improving reporting accuracy and turnaround time. Client: Barclays (Systems & Operations Support) - Provided L1 operations support for the critical Rates Application, ensuring high availability. - Authored and maintained SOPs and technical documentation for core operations. - Managed incident lifecycle and escalation in adherence to SLA protocols, collaborating with L3 support for root cause analysis. Thomson Reuters — L1 Database Administrator - Monitored Oracle 10g/11g databases for performance, ORA errors, backups, and job executions via OEM. - Optimized SQL execution plans using AWR/ADDM reports to enhance system efficiency. - Automated maintenance tasks via cron jobs, reducing manual intervention. - Administered user accounts, roles, and privileges in compliance with security standards. - Documented incidents and contributed to the internal knowledge base and shift handover repository.

Software Engineer at Thomson Reuters, Apr 2013 - Mar 2014 · 1 yr, Bengaluru, Karnataka, India, My role as L1 Database Administrator • Monitored database health, including alert logs for ORA errors, table-space usage, backups, and job execution • Analyzed performance metrics using AWR/ADDM reports, wait events, and system resource utilization • Evaluated and optimized SQL query execution plans and monitored index usage statistics • Performed regular maintenance including index rebuilding, statistics gathering, and archive-log management • Managed user accounts, roles, privileges, and resolved session issues per security protocols • Troubleshot connectivity issues, space problems, performance degradation, and backup failures • Utilized Oracle Enterprise Manager, PL-SQL, RMAN, and OEM Diagnostics Pack for administration • Created and managed cron jobs as per developer requests to automate database tasks and scheduled processes • Performed database backups for UAT refresh activities and production data synchronization • Documented incidents, prepared handover reports, and maintained knowledge base for recurring issues • Followed established escalation paths for complex issues requiring Level 2/3 support intervention

Junior Design Engineer at GeometricPLM, Nov 2011 - Mar 2013 · 1 yr 5 mos, Bengaluru, Karnataka, India, As Junior Design Engineer, my roles were - • Created detailed 3-D models, technical drawings with tolerance specifications and parts assembly instructions for the design and manufacturing process of gas turbines for the Caterpillar company. • Assisted in developing product specifications and documentation of parts and the assembly of automotive trucks for the Volvo trucks company. • Collaborated with cross-functional teams to improve product design and efficiency to ensure compliance with industry standards and regulations.

Education

Bachelor's degree, Industrial Engineering, Jss Academy of Technical Education

High School Diploma, Mechanical Engineering, Pes polytechnic