---
title: "Jitender Yadav - Quality Team Lead in Hyderabad | Tal"
description: "Meet Jitender Yadav, Compliance & Quality Assurance Lead | Risk & Control Testing | Regulatory Adherence | Financial Services & Payments | Driving Control Effectiveness & Continuous Improvement based in Hyderabad."
image: "https://tal.club/meet/jitender/share-image"
---

# Jitender Yadav on Tal

## Headline

Compliance & Quality Assurance Lead \| Risk & Control Testing \| Regulatory Adherence \| Financial Services & Payments \| Driving Control Effectiveness & Continuous Improvement

## About

Compliance, Risk & Quality Assurance professional with 9\+ years of experience building and strengthening control frameworks in highly regulated, risk\-sensitive environments\. Trusted by global organizations such as Amazon, Google, SAP Concur, and American Express to design, scale, and optimize compliance monitoring and quality assurance programs across complex customer operations\. Known for translating regulatory and risk requirements into practical governance, audit\-ready documentation, and measurable quality outcomes\. Brings a strong track record of improving control effectiveness, supporting audits, and partnering with cross‑functional global teams to enable compliant growth, pilot launches, and new initiatives\. Niche Expertise: Compliance Monitoring • Risk & Control Testing • Audit Readiness • Quality Governance • Regulatory Alignment • Documentation & Evidence Management

## Location

Hyderabad

## Work experience

Quality Team Lead at MostEdge, Feb 2026 \- Present · 6 mos, Hyderabad, Telangana, India, Led end\-to\-end Quality Assurance for C\-Store implementations, ensuring operational readiness, compliance, and risk mitigation from installation to steady\-state\. Conducted quality audits, validated POS and financial reconciliations, applied RCA, CAPA, and Pareto analysis to resolve process gaps, and partnered with cross\-functional teams to drive continuous improvement, operational excellence, and first\-time\-right execution\.

Quality Team Lead at HGS, Aug 2018 \- Nov 2025 · 7 yrs 4 mos, Hyderabad, Telangana, India, Performed independent quality and compliance monitoring across regulated client processes, including financial services and payments\-related operations, operating as a second\-line assurance function to frontline delivery teams\. • Developed comprehensive review scopes, testing checklists, and sampling methodologies for thematic quality and compliance reviews aligned to client policies, regulatory expectations, and risk priorities\. • Tested adequacy and operating effectiveness of controls across customer interaction, transaction handling, documentation accuracy, and risk mitigation checkpoints\. • Identified control gaps, procedural deviations, and emerging risk themes; escalated compliance matters through formal review summaries and governance forums with management and clients\. • Prepared structured monitoring reports capturing findings, root causes, impact assessment, and agreed corrective actions; tracked remediation progress through defined follow\-up cycles\. • Led calibration discussions with client compliance and quality stakeholders to agree findings, interpretations, and remediation expectations\. • Designed and implemented standardized audit frameworks for American Express chat processes with emphasis on compliance adherence, data protection, and risk control, achieving sustained audit accuracy\. • Contributed to continuous improvement of monitoring methodologies, documentation standards, and reporting templates to enhance review consistency and stakeholder transparency\. • Supported global process transitions and cross\-geography setups \(India–Philippines\), ensuring control continuity, knowledge transfer, and adherence to approved operating procedures\. • Provided functional guidance and on\-the\-job mentoring to quality analysts and guest reviewers, supporting capability uplift within the broader compliance and quality community\.

Quality Analyst at Wipro, Jan 2018 \- Aug 2018 · 8 mos, Hyderabad, Telangana, India, Selected for pilot engagement with Google client, establishing quality frameworks for Google Assistant and Google Home products to ensure accuracy and performance standards\. • Led client calibration sessions to align quality expectations and implemented audit procedures that improved product performance metrics by 20%\. • Proposed and documented 10\+ feature enhancement recommendations focused on search efficiency and product stability, directly contributing to product roadmap discussions

Customer Service Specialist at Amazon, Aug 2016 \- Jan 2018 · 1 yr 6 mos, Hyderabad, Telangana, India, Delivered high\-quality customer support across multiple Amazon marketplaces \(UK, North America, India\), consistently exceeding performance targets for customer satisfaction and resolution time\. • Recognized as top performer with multiple Best Performer awards and Best New Joinee award for exceptional service delivery and adaptability\. • Selected for pilot launch of Ship With Amazon \(SWA\) program, contributing to early process stabilization and establishing service benchmarks for program expansion\.

## Education

Bachelor of Commerce, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, acharya nagarjuna university

[View the original profile](https://tal.club/meet/jitender)

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