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Jitender Narwal

Product Manager | Building AI powered Search | Product Catalog, Competitive Intelligence & Multimodal AI Platforms | Ex - Rakuten | CSPO | IIM

Bengaluru

5+ years of work experience

Best Buy™ India
Aug 20251 yr 1 moPresent

Bengaluru, Karnataka, India

Rakuten
Jan 20258 mosAug 2025

Bengaluru, Karnataka, India

Rakuten
Sep 20222 yrs 5 mosJan 2025

Bengaluru, Karnataka, India

- Led a global team of data scientists, engineers and UX designers to enhance search experience across the largest Japanese e-commerce services - Rakuten Ichiba, Fashion etc. - Spearheaded a self- serviceable platform to compare and evaluate different search and recommendation models. Led cross functional teams to optimize the performance of multimodal semantic search, recommendation models and personalized chat based concierge service. - Conducted in depth analysis of Search relevancy (measuring intent to buy) and rankings leading to significant gains in target metrics of CTR, PV and overall GMS impact. - Extended product to on-board multiple manual annotation and verification use cases to the platform towards Rakuten's AI-nization efforts. Automated annotations integrating with ML models and human in loop workflow. Web Data Intelligence Platform - Owned the product roadmap for internal Crawler system for web intelligence use cases, crawling average 2 Mn web pages daily across competitors’ websites to generate data insights on product pricing, merchants listing, ad campaigns, VoC analysis etc. - Shipped a desktop application to ensure self-serviceability for business users to submit dataset requests, trigger crawls on demand, monitor dashboard etc. achieving 50% reduction in onboarding time.
Rakuten
Jan 20211 yr 8 mosAug 2022

Bengaluru, Karnataka, India

- Led a crucial migration project for integration of US business vertical to Catalog Platform leading to approx. 7 Mn USD savings, onboarded ~350 major US retailers to the unified platform, updated SLAs, built dashboards for stakeholders. - Negotiated with multiple vendors for IP proxy requirements of Crawler platform, bringing down the annual costs by 20% with improved SLAs
nurtr
Apr 20193 mosJun 2019

Gurugram

- Collaborated with head of Growth team to build roadmap for future expansion, prepared Go to Market plan for 4 new markets. Conducted Industry Analysis, competitive Market Analysis for benchmarking

Jitender’s AI Stack

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github copilot
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Education

Indian Institute of Management Sirmaur

MBA

Indian Institute of Management Sirmaur

20182 yrs2020
SRM IST Chennai

B.Tech, Computer Science & Engineering

SRM IST Chennai

20134 yrs2017

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Headline

Product Manager | Building AI powered Search | Product Catalog, Competitive Intelligence & Multimodal AI Platforms | Ex - Rakuten | CSPO | IIM

About

Product Manager with strong background in consumer internet domain (e-commerce, fintech)building solutions at scale for end consumer as well sellers. With a strong foundation in computer software engineering and a proven track record in product management, my approach integrates analytical problem-solving with a commitment to value creation. I take great pride in persistence, diligence and empathy. Experienced in product/platform growth, managing end-to-end product development lifecycle, product strategy, analyzing data, and working cross-functionally to build impactful products. Skilled in Agile methodologies, data-driven decision making, and user experience design.

Location

Bengaluru

AI stack

claude code

claude

codex

cursor

github copilot

Work experience

Product Manager at Best Buy™ India, Aug 2025 - Present · 1 yr 1 mo, Bengaluru, Karnataka, India

Product Manager II at Rakuten, Jan 2025 - Aug 2025 · 8 mos, Bengaluru, Karnataka, India

Product Manager at Rakuten, Sep 2022 - Jan 2025 · 2 yrs 5 mos, Bengaluru, Karnataka, India, - Led a global team of data scientists, engineers and UX designers to enhance search experience across the largest Japanese e-commerce services - Rakuten Ichiba, Fashion etc. - Spearheaded a self- serviceable platform to compare and evaluate different search and recommendation models. Led cross functional teams to optimize the performance of multimodal semantic search, recommendation models and personalized chat based concierge service. - Conducted in depth analysis of Search relevancy (measuring intent to buy) and rankings leading to significant gains in target metrics of CTR, PV and overall GMS impact. - Extended product to on-board multiple manual annotation and verification use cases to the platform towards Rakuten's AI-nization efforts. Automated annotations integrating with ML models and human in loop workflow. Web Data Intelligence Platform - Owned the product roadmap for internal Crawler system for web intelligence use cases, crawling average 2 Mn web pages daily across competitors’ websites to generate data insights on product pricing, merchants listing, ad campaigns, VoC analysis etc. - Shipped a desktop application to ensure self-serviceability for business users to submit dataset requests, trigger crawls on demand, monitor dashboard etc. achieving 50% reduction in onboarding time.

Associate Product Manager at Rakuten, Jan 2021 - Aug 2022 · 1 yr 8 mos, Bengaluru, Karnataka, India, - Led a crucial migration project for integration of US business vertical to Catalog Platform leading to approx. 7 Mn USD savings, onboarded ~350 major US retailers to the unified platform, updated SLAs, built dashboards for stakeholders. - Negotiated with multiple vendors for IP proxy requirements of Crawler platform, bringing down the annual costs by 20% with improved SLAs

Management Intern at nurtr, Apr 2019 - Jun 2019 · 3 mos, Gurugram, - Collaborated with head of Growth team to build roadmap for future expansion, prepared Go to Market plan for 4 new markets. Conducted Industry Analysis, competitive Market Analysis for benchmarking

Education

MBA, Indian Institute of Management Sirmaur

B.Tech, Computer Science & Engineering, SRM IST Chennai