---
title: "Jisha John - Lead – Service Management|ServiceDesk - Tech Ops in Greater Bengaluru Area | Tal"
description: "Meet Jisha John, Lead - Service Management | Master of IT (Professional) based in Greater Bengaluru Area."
image: "https://tal.club/meet/jisha-john/share-image"
---

# Jisha John on Tal

## Headline

Lead \- Service Management \| Master of IT \(Professional\)

## About

Service Delivery and IT Service Operations professional with 13\+ years of experience managing global service desks, client relationships, and end to end IT support operations\. Skilled in Service Delivery & IT Operations and Service Desk Leadership, with proven success in aligning services to ITIL best practices\. Adept at acting as a single point of contact \(SPOC\), mentoring cross functional teams, and driving process improvements that enhance efficiency and reduce escalations\. My work reflects a commitment to aligning IT services with client needs and organizational goals, while maintaining high service standards\. I am motivated by the opportunity to contribute to initiatives that enhance operational excellence and client satisfaction as part of a dynamic and collaborative team\.

## Location

Greater Bengaluru Area

## Work experience

Lead – Service Management\|ServiceDesk \- Tech Ops at Microland Limited, Jul 2024 \- Apr 2026 · 1 yr 10 mos, Bengaluru, Karnataka, India

Lead \- Service Management at Microland Limited, Jun 2024 \- Apr 2026 · 1 yr 11 mos, Bengaluru, Karnataka, India

SME – Service Desk, Tech Ops at Microland Limited, Jul 2023 \- Jun 2024 · 1 yr, Bengaluru, Karnataka, India

Pricing Administrator at Winc Australia, Jul 2019 \- Jan 2020 · 7 mos, Greater Melbourne Area

Web Developer Internship at Dalton College, Jan 2019 \- Apr 2019 · 4 mos, Melbourne, Victoria, Australia

Coding and Pricing Analyst at OfficeMax Australia, Sep 2018 \- Dec 2018 · 4 mos, Melbourne, Australia

IT Operations Associate at Accenture in India, Nov 2011 \- Feb 2016 · 4 yrs 4 mos, Bangalore

## Education

Professional Year, Professional Year, Performance Education

Master of Information Technology \(Professional\), Software Development, Deakin University

[View the original profile](https://tal.club/meet/jisha-john)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/jisha-john#person",
      "name": "Jisha John",
      "url": "https://tal.club/meet/jisha-john",
      "image": "https://tal.club/meet/jisha-john/profile-photo.jpg",
      "description": "Meet Jisha John, Lead - Service Management | Master of IT (Professional) based in Greater Bengaluru Area.",
      "jobTitle": "Lead – Service Management|ServiceDesk - Tech Ops",
      "worksFor": {
        "@type": "Organization",
        "name": "Microland Limited"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Lead – Service Management|ServiceDesk - Tech Ops"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Greater Bengaluru Area"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Performance Education"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Deakin University"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/jisha-john#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/jisha-john#webpage",
      "url": "https://tal.club/meet/jisha-john",
      "name": "Jisha John on Tal",
      "description": "Meet Jisha John, Lead - Service Management | Master of IT (Professional) based in Greater Bengaluru Area.",
      "dateModified": "2026-06-10T13:55:56.750Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/jisha-john#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/jisha-john/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/jisha-john/profile-photo.jpg",
        "caption": "Jisha John profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```