About
Service Delivery and IT Service Operations professional with 13+ years of experience managing global service desks, client relationships, and end to end IT support operations. Skilled in Service Delivery & IT Operations and Service Desk Leadership, with proven success in aligning services to ITIL best practices. Adept at acting as a single point of contact (SPOC), mentoring cross functional teams, and driving process improvements that enhance efficiency and reduce escalations. My work reflects a commitment to aligning IT services with client needs and organizational goals, while maintaining high service standards. I am motivated by the opportunity to contribute to initiatives that enhance operational excellence and client satisfaction as part of a dynamic and collaborative team.
Work experience
Lead – Service Management|ServiceDesk - Tech Ops at Microland Limited, Jul 2024 - Apr 2026 · 1 yr 10 mos, Bengaluru, Karnataka, India
Lead - Service Management at Microland Limited, Jun 2024 - Apr 2026 · 1 yr 11 mos, Bengaluru, Karnataka, India
SME – Service Desk, Tech Ops at Microland Limited, Jul 2023 - Jun 2024 · 1 yr, Bengaluru, Karnataka, India
Pricing Administrator at Winc Australia, Jul 2019 - Jan 2020 · 7 mos, Greater Melbourne Area
Web Developer Internship at Dalton College, Jan 2019 - Apr 2019 · 4 mos, Melbourne, Victoria, Australia
Coding and Pricing Analyst at OfficeMax Australia, Sep 2018 - Dec 2018 · 4 mos, Melbourne, Australia
IT Operations Associate at Accenture in India, Nov 2011 - Feb 2016 · 4 yrs 4 mos, Bangalore
