Jigyasha Singh profile photo 1 on Tal

Jigyasha Singh

Attended Calcutta University, Kolkata

Gurugram

4+ years of work experience

Tech Mahindra
Nov 20241 yr 7 mosPresent

Noida, Uttar Pradesh, India

Tech Mahindra
Nov 20241 yr 7 mosPresent

Noida, Uttar Pradesh, India

Tech Mahindra
Nov 20241 yr 6 mosApr 2026

Delivered real-time, on-the-spot troubleshooting for critical client emergencies, providing immediate technical solutions that significantly boosted first-contact resolution (FCR) rates. Managed profile and identity management systems, ensuring accurate user provisioning and access control compliance to enhance data security. Mentored junior technical associates on troubleshooting best practices and customer service excellence, fostering professional growth, and enhancing overall team performance. Managed comprehensive profile and identity management systems, ensuring accurate user provisioning, access control compliance, and secure data-handling procedures. Collaborated with cross-functional teams to streamline repair processes and update documentation, ensuring consistency in technical support and billing workflows.
Concentrix
Apr 20231 yr 7 mosOct 2024

Dedicated and results-driven Senior Customer Support Specialist with extensive expertise in crisis management and resolving highly escalated customer concerns. Proven track record of leveraging deep product knowledge and advanced technical skills to deliver expert assistance, while simultaneously driving team performance optimization, efficiency, and operational excellence.
TP
Jan 20221 yr 4 mosApr 2023

High-Quality Service Delivery: Delivered exceptional end-to-end customer service by efficiently addressing diverse inquiries and resolving complex issues, fostering brand loyalty. Effective Problem Solving: Leveraged verbal and written communication skills and critical thinking to provide timely, accurate, tailored solutions for customer inquiries. Team Collaboration: Collaborated with cross-functional team members to streamline workflows, share knowledge, and enhance a seamless support ecosystem.
Startek
Dec 20212 mosJan 2022

Completed onboarding and technical training program, developing deep understanding of customer support methodologies, service standards, and operational workflows. Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Lido Learning
Sep 20212 mosOct 2021

Revenue & Market Growth: Identified, qualified, and pursued high-potential business opportunities, successfully penetrating new market segments, and driving measurable revenue growth. Closed complex deals using persuasive communication and negotiation skills, facilitating seamless onboarding of new clients.

Education

Gulmohur high school

Bachelor of Commerce - BCom, Accounting and Finance

Gulmohur high school

20174 yrs2021
Calcutta University, Kolkata

Bachelor of Commerce - BCom, Accounting and Finance

Calcutta University, Kolkata

20174 yrs2021

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Headline

Attended Calcutta University, Kolkata

Location

Gurugram

Work experience

Senior Technical Support Executive at Tech Mahindra, Nov 2024 - Present · 1 yr 7 mos, Noida, Uttar Pradesh, India

Senior Technical Support Executive at Tech Mahindra, Nov 2024 - Present · 1 yr 7 mos, Noida, Uttar Pradesh, India

Senior Technical Associate at Tech Mahindra, Nov 2024 - Apr 2026 · 1 yr 6 mos, Delivered real-time, on-the-spot troubleshooting for critical client emergencies, providing immediate technical solutions that significantly boosted first-contact resolution (FCR) rates. Managed profile and identity management systems, ensuring accurate user provisioning and access control compliance to enhance data security. Mentored junior technical associates on troubleshooting best practices and customer service excellence, fostering professional growth, and enhancing overall team performance. Managed comprehensive profile and identity management systems, ensuring accurate user provisioning, access control compliance, and secure data-handling procedures. Collaborated with cross-functional teams to streamline repair processes and update documentation, ensuring consistency in technical support and billing workflows.

Senior Customer Support Executive at Concentrix, Apr 2023 - Oct 2024 · 1 yr 7 mos, Dedicated and results-driven Senior Customer Support Specialist with extensive expertise in crisis management and resolving highly escalated customer concerns. Proven track record of leveraging deep product knowledge and advanced technical skills to deliver expert assistance, while simultaneously driving team performance optimization, efficiency, and operational excellence.

Customer Support Executive at TP, Jan 2022 - Apr 2023 · 1 yr 4 mos, High-Quality Service Delivery: Delivered exceptional end-to-end customer service by efficiently addressing diverse inquiries and resolving complex issues, fostering brand loyalty. Effective Problem Solving: Leveraged verbal and written communication skills and critical thinking to provide timely, accurate, tailored solutions for customer inquiries. Team Collaboration: Collaborated with cross-functional team members to streamline workflows, share knowledge, and enhance a seamless support ecosystem.

Customer Support Associate at Startek, Dec 2021 - Jan 2022 · 2 mos, Completed onboarding and technical training program, developing deep understanding of customer support methodologies, service standards, and operational workflows. Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.

Business Development Associate at Lido Learning, Sep 2021 - Oct 2021 · 2 mos, Revenue & Market Growth: Identified, qualified, and pursued high-potential business opportunities, successfully penetrating new market segments, and driving measurable revenue growth. Closed complex deals using persuasive communication and negotiation skills, facilitating seamless onboarding of new clients.

Education

Bachelor of Commerce - BCom, Accounting and Finance, Gulmohur high school

Bachelor of Commerce - BCom, Accounting and Finance, Calcutta University, Kolkata