Headline

Seasoned Product Manager

About

Seasoned Product Manager with over a decade of experience driving high-impact product roadmaps across SaaS, enterprise platforms, and AI-driven HR technology. I leverage a strong software development background and technical fluency to bridge the gap between business strategy and execution, consistently delivering automated solutions that improve operational efficiency and user experience. My expertise lies in scaling complex platforms, implementing LLM-powered systems, and building functional models to accelerate product validation.

Location

Greater Bengaluru Area

AI stack

antigravity

claude

gemini

geminicli

midjourney

openai

Work experience

Product@Lenskart at Lenskart.com, Jan 2025 - Present · 1 yr 7 mos, Bengaluru, Own the 12-month platform roadmap partnering directly with CXOs across support and HR-tech Reduced manual prescription reading by 80% using LLM-based OCR, speeding up delivery of powered sunglasses Built an AI-based candidate screening assessment for the Optometrist role, cutting hiring TAT from 25 to 12 days — unblocking new store openings and adding 5+ lakhs/month in revenue per store Led a data infrastructure overhaul for People Excellence, replacing manual Excel reporting with automated dashboards for 15 stakeholders, freeing up 5 hours/week Built an automated warranty-claims decisioning system combining image analysis, policy rules, and an LLM-as-judge verification layer with human-in-the-loop review — cut claim turnaround from 4 hours to instant and reduced manual review load by 60% Designed and launched an AI-driven training program for 2,500 store staff, lifting average bills per store by 10%

Principal Product Manager at Paytm, Dec 2021 - Jan 2025 · 3 yrs 2 mos, Bengaluru, Managed and grew a team of 2 PMs while owning roadmap strategy for support workflows serving 95M transacting users, including a customer support platform handling 3 lakh customers/day across 800 agents Implemented an LLM-powered chatbot with RAG architecture and NLP-based intent routing, reducing agent handover by 10% and lifting CSAT by 5% Built agent-facing widgets with next-best-action recommendations and real-time translation, plus automated partner-server followups, improving agent efficiency and turnaround Reduced app support contact by 30% (~30,000 tickets/month) by surfacing contextual FAQs upfront Cut agent patch by 33% with a rule-based issue classification system, and improved CSAT by 10% for a UPI category via a gratification module

Senior Product Manager at Info Edge India Ltd, Apr 2016 - Dec 2021 · 5 yrs 9 mos, Noida Area, India, Working with different stakeholders and owning the experience of users on mobile site, android and iOS apps for India's biggest recruitment portal

Product Management Intern at Amazon, Apr 2015 - May 2015 · 2 mos, Bangalore Urban, Karnataka, India

Technical Consultant at Saba, Jun 2011 - May 2014 · 3 yrs, Mumbai Area, India, product development, providing customized solutions to clients

Education

Master of Business Administration (MBA), Indian Institute of Management Bangalore

Bachelor of Technology - BTech, Information Technology, Dhirubhai Ambani University

Public links

github: https://github.com/jigslakhani-vibe