Headline

Operations Associate @ Amber | Ex- Amazon

About

With a recently completed Bachelor of Commerce from the University of Allahabad, my journey at Amber as an Operations Associate has just begun, bringing a fresh academic perspective to practical challenges. My expertise in business negotiation and adaptation, honed during my tenure as a Customer Service Representative at Amazon, now underpins the quality of operations at Amber. At Amazon, our team empowered over 50 customers daily, achieving a resolution rate of 90%, thanks to our collaborative efforts and my dedication to delivering exceptional service. These experiences, combined with my academic proficiency in commerce, are the driving force behind my commitment to fostering seamless operations and superior customer engagements at Amber.

Location

Lucknow

Work experience

Operations Associate at Amber, Jan 2025 - Present · 1 yr 6 mos, Lucknow, Uttar Pradesh, India

Customer Service Representative at Amazon, Jul 2024 - Dec 2024 · 6 mos, Lucknow, Uttar Pradesh, India, 1. Worked to resolve complex customer issues, while educating customers on problem solving techniques and platform resources. 2. Assisted customers with the prompt placement of orders, refunds. or exchanges. 3.Consistently implemented exceptional customer experiences with each interaction. 4.Efficiently assisted upwards of 50 customers per day with composure, resolving at least 90% of the contacts handled. 5. Accurately answered the questions asked related to the platform in detail with additional information appropriate in future for the customers. 6. Dedicated approach to seniors for helping the customer in dire situations and provided them with exceptional resolutions. 7. Highly motivated and results driven approach while handling contacts. Received Rap Star Award for maintaining high percentage of no repeat contacts and Pinnacle Award for meeting overall targets.

Education

Bachelor of Commerce - BCom, University of Allahabad

Intermediate, Business/Commerce, General, Maharishi Vidya Mandir Senior Secondary School