Headline

Strengthening Payment Infrastructure @CheQ | MBA in Data Science

About

Fintech professional with a strong foundation in data analysis, business operations, and AI-driven process automation, seeking impactful opportunities in Business Operations, AI & Automation, Data Analytics, and Fintech. With hands-on experience in chargeback management, fraud prevention, payment operations, and operational analytics, I have managed high-impact escalations and investigations while driving process improvements and data-driven decision-making. Currently working in Fraud / Chargeback Operations, I use SQL, data analysis, and AI tools to monitor transaction performance, identify failure patterns, automate repetitive workflows, and generate actionable insights for cross-functional teams. My technical skill set includes SQL, Python, Excel, Power BI, Tableau, Prompt Engineering, AI Agents, RAG, and AI automation platforms such as n8n, Make, and Zapier. Backed by an MBA in Data Science and Analytics, I combine business understanding, analytical thinking, and emerging AI capabilities to simplify complex processes and build practical solutions. I am passionate about applying AI to business operations, improving financial processes, and turning data and automation into measurable business impact.

Location

Bengaluru

AI stack

aistudio

antigravity

claude code

claude

cursor

gemini

Work experience

Business Operations Analyst at CheQ, May 2025 - Present · 1 yr 5 mos, Bengaluru, Risk & Compliance Analytics Chargeback & Dispute Analytics: Analyze chargeback trends, dispute patterns, and customer behavior to identify root causes and reduce financial risk; leveraged data-driven insights to improve workflow efficiency and achieved a 20% reduction in dispute resolution time. Fraud & Risk Monitoring: Use data analysis, pattern detection, and rule-based monitoring to identify suspicious transactions; support the implementation of fraud-mitigation strategies by generating risk dashboards, trend reports, and alert-based insights for compliance teams. Operational Analytics & Efficiency Success Rate (SR) Performance Analysis: Monitor and analyze transaction SR across all payment methods and rails (Utility, Wallet, BBPS, UPI, Debit, Credit, Netbanking). Build daily/weekly SR dashboards and generate insights to identify failures, anomalies, and root causes. Routing Optimization Insights: Use data to recommend switching gateways or payment routes when SR drops; support decision-making by presenting SR impact analysis, provider performance benchmarks, and trend forecasts. Partner Performance Reporting: Work closely with banking and PG partners by sharing data-driven reports on SLA adherence, failure breakdowns, issuer-level trends, and network-level performance. Process & Workflow Analytics: Analyze operational workflows, fraud detection rules, and payment routing logic to suggest process improvements that enhance efficiency, reduce failure rates, and improve customer experience.

Operation Analyst at Razorpay, Dec 2023 - Mar 2025 · 1 yr 4 mos, Bangalore, Led as an individual data analyst in handling critical API escalation issues within Business Support Operations, ensuring timely resolution through data-backed approaches and minimizing business impact. Analyzed large datasets using Excel and SQL as a data analyst, generating actionable insights to support business operations and improve decision-making processes. Acted as a communication bridge and data analyst, maintaining clear and proactive updates for merchants and internal teams, based on API performance data and issue trends. As a data-driven analyst, oversaw development, implementation, and real-time troubleshooting of API systems, ensuring a 99% seamless payment experience through continuous monitoring of operational data. Coordinated with cross-functional teams as a data analyst, ensuring all deliverables met deadlines with 100% accuracy, using data insights to align priorities. Maintained high-quality standards in all deliverables as a data analyst, verifying accuracy and integrity of all processed and reported data. Worked on connected databases as a data analyst, performing data extraction, cleaning, and transformation to support operational efficiency and informed decision-making.

Realtionship Manage at Altruist Technologies Pvt. Ltd., Jun 2023 - Nov 2023 · 6 mos, Bengaluru, • User Relationship Office in managing and structuring data visualization for the management using Power BI, Excel,Tablue and PowerPoint • Worked proactively to avoid late reviews • Structured data for management coordination, handling 100 to 150 sheets daily • Implemented strategies to enhance customer satisfaction and loyalty • Provided timely and effective solutions to customer issues and concerns

Database Administrator at Padam Sarwasati Vidya Mandir, Feb 2022 - Mar 2023 · 1 yr 2 mos, Dhemaji, • Maintained a clean and clear database • Delivered clean sheets every 3 hours to clarify student adherence and teaching faculty adherence • Ensured data accuracy and integrity • Monitored database performance and implemented improvements • Managed database access and security

Education

Master of Business Administration - MBA, Data Science, Jain (Deemed-to-be University)

BCA, Dibrugarh University, Dibrugarh

Public links

github: https://github.com/Jhannkar