Headline

Project Management | Program Delivery | Stakeholder Management | PMO & Operations | Process Improvement | Accenture

About

Project Management & Operations professional with nearly 4 years of experience at Accenture, supporting project governance, service delivery, stakeholder coordination, and operational performance across multiple delivery environments. My experience includes project governance, milestone tracking, SLA/KPI management, cross-functional coordination, resource lifecycle management, and operational reporting. I have managed the end-to-end operational lifecycle for 400+ personnel and tracked 3,000+ service requests and incidents through ServiceNow while maintaining a near-zero SLA breach rate. I also build and maintain Power BI and Excel dashboards to provide visibility into operational performance and support data-driven decision-making. I enjoy working at the intersection of people, processes, data, and technology—bringing structure to complex work, aligning stakeholders, identifying bottlenecks, and driving continuous process improvement. Core areas: Project Management • Program Delivery • Stakeholder Management • Project Governance • PMO • Service Delivery • SLA/KPI Management • Process Improvement • Operational Reporting Tools: Power BI • ServiceNow • Advanced Excel • Microsoft PowerPoint • SMART Currently pursuing an MBA in Finance and Marketing, further developing my understanding of business strategy, financial management, marketing, and decision-making.

Location

Greater Bengaluru Area

AI stack

claude

gemini

ChatGPT

Microsoft Copilot

Work experience

Project Control Services Analyst at Accenture in India, Sep 2024 - Present · 2 yrs 3 mos, Bengaluru · Hybrid, • Support project governance and delivery across 7 concurrent projects, tracking milestones, risks, issues, and dependencies while coordinating with key stakeholders. • Monitor SLA/KPI performance across 3,000+ service requests and incidents in ServiceNow, identifying at-risk items and coordinating timely resolution to prevent SLA breaches. • Build and maintain Power BI and Excel dashboards for SLA, KPI, and operational performance reporting, providing leadership and delivery teams with clear performance visibility. • Manage the end-to-end operational lifecycle of 400+ personnel, including onboarding, offboarding, system provisioning, and security/access coordination across multiple operational environments. • Analyze operational data to identify bottlenecks, maintain risk logs, and support process improvements aimed at improving delivery turnaround time and operational efficiency. • Coordinate with internal teams, vendors, and end users through structured communication and follow-ups to maintain delivery standards and resolve operational dependencies. • Manage charge code allocation and RITM lifecycle tracking through SMART, ensuring accurate operational and financial records.

Project Control Services Associate at Accenture in India, Sep 2022 - Sep 2024 · 2 yrs 1 mo, Bengaluru · Hybrid, • Coordinated with internal teams and stakeholders to follow up on project and operational trackers, ensuring timely updates and completion of assigned actions. • Supported employee onboarding and offboarding activities, coordinating with relevant teams to ensure required tasks, access, and provisioning activities were completed on time. • Managed RITM-related activities and ServiceNow catalog items, tracking requests through the required workflow and following up with stakeholders for timely resolution. • Maintained operational trackers and provided regular follow-ups to keep activities aligned with expected timelines and delivery requirements. • Supported day-to-day project coordination and operational processes, collaborating with multiple teams to resolve dependencies and keep activities moving.

Education

Master of Business Administration, Finance and Marketing, Jawaharlal Nehru Technological University Anantapur (JNTUA)

Bachelor of computer applications, Computer Programming, Specific Applications, Rayalaseema University, Kurnool