---
title: "Jessica Nayak - Senior Specialist - People Manager in Greater Bengaluru Area | Tal"
description: "Meet Jessica Nayak, People Manager | Service Delivery & Operations | PMP | ITIL | Power BI | SQL based in Greater Bengaluru Area."
image: "https://tal.club/meet/jessica-nayak/share-image"
---

# Jessica Nayak on Tal

## Headline

People Manager \| Service Delivery & Operations \| PMP \| ITIL \| Power BI \| SQL

## About

I am a results\-driven People Manager with 5\.5\+ years of experience in service delivery, business operations, and analytics leadership across IT and healthcare domains\. Currently, I lead a team of 15 members, driving end\-to\-end service delivery, stakeholder engagement, and operational excellence\. I specialize in building high\-performing teams, improving processes, and delivering measurable business outcomes\. In my current role, I have: • Improved team productivity by 18% through performance management and team development • Reduced system downtime by 25% using data\-driven analysis and problem\-solving • Enhanced reporting efficiency by 30% by implementing Power BI dashboards and automation • Reduced hiring turnaround time by 25% through efficient recruitment and onboarding I bring strong expertise in: • People Management & Team Leadership • Service Delivery & Business Operations • Stakeholder & Client Management • SLA/KPI Governance & Escalation Handling • Workforce Planning & Resource Optimization • Data Analytics \(SQL, Power BI\) for decision\-making I am passionate about leading teams, solving business problems, and driving continuous improvement in fast\-paced environments\.

## Location

Greater Bengaluru Area

## Work experience

Senior Specialist \- People Manager at HCLTech, Feb 2026 \- Present · 3 mos

Specialist\- Technical Lead at HCLTech, Dec 2023 \- Feb 2026 · 2 yrs 3 mos, Bengaluru, Karnataka, India

ESOC Business System Analyst II\- Centene at HCLTech, Jun 2023 \- Feb 2026 · 2 yrs 9 mos

System Support Senior Associate at NTT DATA Services, Jun 2022 \- Aug 2022 · 3 mos, India

Services IT Development Progra Senior Associate at NTT DATA Services, Mar 2020 \- Aug 2022 · 2 yrs 6 mos, India

Software Engineer\- C1 at Mindtree, Oct 2019 \- Mar 2020 · 6 mos

## Education

Bachelor of Technology, ECE, Siksha 'O'​ Anusandhan University

[View the original profile](https://tal.club/meet/jessica-nayak)

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