Headline

People Manager | Service Delivery & Operations | PMP | ITIL | Power BI | SQL

About

I am a results-driven People Manager with 5.5+ years of experience in service delivery, business operations, and analytics leadership across IT and healthcare domains. Currently, I lead a team of 15 members, driving end-to-end service delivery, stakeholder engagement, and operational excellence. I specialize in building high-performing teams, improving processes, and delivering measurable business outcomes. In my current role, I have: • Improved team productivity by 18% through performance management and team development • Reduced system downtime by 25% using data-driven analysis and problem-solving • Enhanced reporting efficiency by 30% by implementing Power BI dashboards and automation • Reduced hiring turnaround time by 25% through efficient recruitment and onboarding I bring strong expertise in: • People Management & Team Leadership • Service Delivery & Business Operations • Stakeholder & Client Management • SLA/KPI Governance & Escalation Handling • Workforce Planning & Resource Optimization • Data Analytics (SQL, Power BI) for decision-making I am passionate about leading teams, solving business problems, and driving continuous improvement in fast-paced environments.

Location

Greater Bengaluru Area

Work experience

Senior Specialist - People Manager at HCLTech, Feb 2026 - Present · 3 mos

Specialist- Technical Lead at HCLTech, Dec 2023 - Feb 2026 · 2 yrs 3 mos, Bengaluru, Karnataka, India

ESOC Business System Analyst II- Centene at HCLTech, Jun 2023 - Feb 2026 · 2 yrs 9 mos

System Support Senior Associate at NTT DATA Services, Jun 2022 - Aug 2022 · 3 mos, India

Services IT Development Progra Senior Associate at NTT DATA Services, Mar 2020 - Aug 2022 · 2 yrs 6 mos, India

Software Engineer- C1 at Mindtree, Oct 2019 - Mar 2020 · 6 mos

Education

Bachelor of Technology, ECE, Siksha 'O'​ Anusandhan University