Headline

Associate Product Owner | Turning Business Needs into Backlog Priorities | APO | Agile | Product Strategy | Stakeholder Management | Jira | Azure DevOps

About

Dynamic and results-oriented corporate professional with 14 years of diverse experience, complemented by a post-graduate degree in Product Management. An Associate Product owner, leveraging a keen eye for detail, exceptional communication skills and a passion for creativity. A quick learner and proactive team player, known for promptness, professionalism and effective time management. Committed to continuous learning and innovation, with a track record of driving projects to success. Ready to contribute expertise and enthusiasm to a dynamic product management role, fueling growth and fostering innovation.

Location

Bengaluru

AI stack

elevenlabs

gemini

Canva Magic Studio

ChatGPT

Figma Make

Microsoft Copilot

Work experience

Product Owner at First Advantage Global Operations Services Ltd, 2014 - Present · 12 yrs 9 mos, Bengaluru, Karnataka, India, Owned and prioritized product backlog aligned with business and user needs across enterprise workflows Improved defect resolution efficiency by 60% within sprint cycles through cross-functional collaboration Defined user stories and acceptance criteria to improve development clarity and reduce rework Led Agile ceremonies ensuring predictable sprint delivery and continuous improvement Improved workflow efficiency by 20% through process optimization and automation initiatives Collaborated with stakeholders to drive feature adoption and product alignment Improved QA performance metrics by 20% through structured tracking and process improvements

Project Analyst at First Advantage Global Operations Services Ltd, Aug 2014 - Nov 2024 · 10 yrs 4 mos, Bengaluru, Karnataka, India

Team Lead at Firstsource, 2005 - 2011 · 6 yrs, Bengaluru, Karnataka, India, Led a team of 15–20 members, consistently achieving SLA and KPI targets Improved CSAT scores to 75%+ through structured coaching and performance management Drove revenue growth through cross-sell initiatives Built strong stakeholder communication and leadership capabilities

Education

Tenth, Science, Bishop Cotton Girls'​ School - India

Bachelor of Arts - BA, English, Cv raman university