---
title: "Jeffery Joseph Dcruz - Operations Manager in Bengaluru | Tal"
description: "Meet Jeffery Joseph Dcruz, Operations Manager based in Bengaluru."
image: "https://tal.club/meet/jeffery-joseph-dcruz/share-image"
---

# Jeffery Joseph Dcruz on Tal

## Headline

Operations Manager

## Location

Bengaluru

## Work experience

Operations Manager at Barberos Men's Salon, Jun 2023 \- Jan 2026 · 2 yrs 8 mos, Bengaluru, Karnataka, India

Operations Manager at Barberos Wellness Private Limited, Jun 2023 \- Jan 2026 · 2 yrs 8 mos, Streamlined daily operations across 6 salon branches, improving service efficiency, ensuring compliance, and increasing revenue by 10% via curated packages\. Recruited, trained, and scheduled 80\+ staff while mentoring 12 managers, boosting team productivity and reducing absenteeism by 25%\. Developed and implemented SOPs across key services, standardizing operations, minimizing inconsistencies, and raising customer satisfaction scores by 15%\. Collaborated with marketing agencies to plan campaigns, driving 20% higher salon footfall and 30% growth in online engagement\. Managed procurement, sales, and inventory, cutting product costs by 12% and negotiating vendor contracts, saving ₹3 lakh annually\. Prepared weekly reports and performance analyses, enabling leadership to make data\-driven decisions and optimize operational profitability\. Planned and executed customer\-centric promotions, increasing walk\-ins by 18% and sustaining 95% client satisfaction and retention rates\. Conducted 70\+ staff performance reviews and quarterly strategic meetings with founders, aligning budgets, growth plans, operational targets, and service quality\.

Advisor at \[24\]7\.ai, Feb 2022 \- Mar 2023 · 1 yr 2 mos, On\-site, Delivered high\-quality voice and chat support for 1,000\+ Optus customers, achieving 92% first\-call resolution and improving retention\. Resolved SIM, billing, network, and account issues, maintaining 95% CSAT while reducing escalations by 20% across all channels\. Assisted with activations, plan changes, and broadband troubleshooting, completing 1,200\+ tasks monthly with zero SLA violations\. Identified upsell and cross\-sell opportunities for SIM plans, devices, and accessories, generating 10% of overall team revenue\. Maintained accurate CRM documentation for 1,000\+ interactions weekly, ensuring compliance, process adherence, and data\-driven decision\-making\. Exceeded KPIs in sales, CSAT, and quality assurance, boosting revenue, improving customer experience, and enhancing team performance by 15%\. Demonstrated empathy and proactive problem\-solving, resolving complaints efficiently and increasing repeat customer engagement by 12%\.

## Education

Ramaiah College Of Arts, Science and Commerce

Bachelor of Business Administration, Ramaiah College Of Arts, Science and Commerce

[View the original profile](https://tal.club/meet/jeffery-joseph-dcruz)

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