Jeffery Joseph Dcruz profile photo 1 on Tal

Jeffery Joseph Dcruz

Operations Manager

Bengaluru

3+ years of work experience

Barberos Men's Salon
Jun 20232 yrs 8 mosJan 2026

Bengaluru, Karnataka, India

Barberos Wellness Private Limited
Jun 20232 yrs 8 mosJan 2026

Streamlined daily operations across 6 salon branches, improving service efficiency, ensuring compliance, and increasing revenue by 10% via curated packages. Recruited, trained, and scheduled 80+ staff while mentoring 12 managers, boosting team productivity and reducing absenteeism by 25%. Developed and implemented SOPs across key services, standardizing operations, minimizing inconsistencies, and raising customer satisfaction scores by 15%. Collaborated with marketing agencies to plan campaigns, driving 20% higher salon footfall and 30% growth in online engagement. Managed procurement, sales, and inventory, cutting product costs by 12% and negotiating vendor contracts, saving ₹3 lakh annually. Prepared weekly reports and performance analyses, enabling leadership to make data-driven decisions and optimize operational profitability. Planned and executed customer-centric promotions, increasing walk-ins by 18% and sustaining 95% client satisfaction and retention rates. Conducted 70+ staff performance reviews and quarterly strategic meetings with founders, aligning budgets, growth plans, operational targets, and service quality.
[24]7.ai
Feb 20221 yr 2 mosMar 2023

On-site

Delivered high-quality voice and chat support for 1,000+ Optus customers, achieving 92% first-call resolution and improving retention. Resolved SIM, billing, network, and account issues, maintaining 95% CSAT while reducing escalations by 20% across all channels. Assisted with activations, plan changes, and broadband troubleshooting, completing 1,200+ tasks monthly with zero SLA violations. Identified upsell and cross-sell opportunities for SIM plans, devices, and accessories, generating 10% of overall team revenue. Maintained accurate CRM documentation for 1,000+ interactions weekly, ensuring compliance, process adherence, and data-driven decision-making. Exceeded KPIs in sales, CSAT, and quality assurance, boosting revenue, improving customer experience, and enhancing team performance by 15%. Demonstrated empathy and proactive problem-solving, resolving complaints efficiently and increasing repeat customer engagement by 12%.

Education

Ramaiah College Of Arts, Science and Commerce

Ramaiah College Of Arts, Science and Commerce

20183 yrs2021
Ramaiah College Of Arts, Science and Commerce

Bachelor of Business Administration

Ramaiah College Of Arts, Science and Commerce

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Headline

Operations Manager

Location

Bengaluru

Work experience

Operations Manager at Barberos Men's Salon, Jun 2023 - Jan 2026 · 2 yrs 8 mos, Bengaluru, Karnataka, India

Operations Manager at Barberos Wellness Private Limited, Jun 2023 - Jan 2026 · 2 yrs 8 mos, Streamlined daily operations across 6 salon branches, improving service efficiency, ensuring compliance, and increasing revenue by 10% via curated packages. Recruited, trained, and scheduled 80+ staff while mentoring 12 managers, boosting team productivity and reducing absenteeism by 25%. Developed and implemented SOPs across key services, standardizing operations, minimizing inconsistencies, and raising customer satisfaction scores by 15%. Collaborated with marketing agencies to plan campaigns, driving 20% higher salon footfall and 30% growth in online engagement. Managed procurement, sales, and inventory, cutting product costs by 12% and negotiating vendor contracts, saving ₹3 lakh annually. Prepared weekly reports and performance analyses, enabling leadership to make data-driven decisions and optimize operational profitability. Planned and executed customer-centric promotions, increasing walk-ins by 18% and sustaining 95% client satisfaction and retention rates. Conducted 70+ staff performance reviews and quarterly strategic meetings with founders, aligning budgets, growth plans, operational targets, and service quality.

Advisor at [24]7.ai, Feb 2022 - Mar 2023 · 1 yr 2 mos, On-site, Delivered high-quality voice and chat support for 1,000+ Optus customers, achieving 92% first-call resolution and improving retention. Resolved SIM, billing, network, and account issues, maintaining 95% CSAT while reducing escalations by 20% across all channels. Assisted with activations, plan changes, and broadband troubleshooting, completing 1,200+ tasks monthly with zero SLA violations. Identified upsell and cross-sell opportunities for SIM plans, devices, and accessories, generating 10% of overall team revenue. Maintained accurate CRM documentation for 1,000+ interactions weekly, ensuring compliance, process adherence, and data-driven decision-making. Exceeded KPIs in sales, CSAT, and quality assurance, boosting revenue, improving customer experience, and enhancing team performance by 15%. Demonstrated empathy and proactive problem-solving, resolving complaints efficiently and increasing repeat customer engagement by 12%.

Education

Ramaiah College Of Arts, Science and Commerce

Bachelor of Business Administration, Ramaiah College Of Arts, Science and Commerce

Jeffery Joseph Dcruz - Operations Manager in Bengaluru | Tal