Jeewan Dsouza profile photo 1 on Tal

Jeewan Dsouza

Account Opening Officer - US DAO RBWM

Bengaluru

7+ years of work experience

HSBC
Jan 20251 yr 9 mosPresent

Bengaluru, Karnataka, India

Jan 20251 yr 9 mosPresent

On-site

Managing end-to-end onboarding for domestic and international premier banking customers, ensuring regulatory compliance, seamless account opening, and exceptional customer experience within defined service standards consistently. Supporting customers through phone and email communication by resolving onboarding queries, guiding documentation requirements, and providing timely application status updates professionally and accurately. Reviewing and approving customer applications within SLA timelines while maintaining productivity, quality standards, workload efficiency, and minimizing operational errors through effective process management practices. Performing KYC and CDD verification procedures, validating customer identities, maintaining audit documentation, and identifying financial crime, fraud, sanctions, and compliance-related operational risks proactively. Mentoring team members through refresher and pre-production training sessions, strengthening operational knowledge, improving process adherence, and enhancing overall team performance and service delivery standards.
Jan 20251 yr 9 mosPresent

Managing end-to-end onboarding for domestic and international premier banking customers, ensuring regulatory compliance, seamless account opening, and exceptional customer experience within defined service standards consistently. Supporting customers through phone and email communication by resolving onboarding queries, guiding documentation requirements, and providing timely application status updates professionally and accurately. Reviewing and approving customer applications within SLA timelines while maintaining productivity, quality standards, workload efficiency, and minimizing operational errors through effective process management practices. Performing KYC and CDD verification procedures, validating customer identities, maintaining audit documentation, and identifying financial crime, fraud, sanctions, and compliance-related operational risks proactively. Mentoring team members through refresher and pre-production training sessions, strengthening operational knowledge, improving process adherence, and enhancing overall team performance and service delivery standards.
Accenture
Mar 20204 yrs 8 mosOct 2024

Bengaluru, Karnataka, India

• Acted as the primary point of contact for complex technical and functional support issues, ensuring timely resolution. • Conducted root cause analysis on escalations, managed aging orders, and monitored progress on MRV. • Developed training materials and conducted refresher training sessions to enhance team knowledge and performance.
Accenture
Mar 20204 yrs 7 mosSep 2024

Served as primary escalation contact for complex technical and functional issues, ensuring timely resolutions, stakeholder coordination, and uninterrupted operational support across customer order management processes. Conducted root cause analysis on escalations, monitored aging orders and MRV progress, and resolved order-related issues by collaborating effectively with cross-functional operational teams consistently. Managed order verification, order entry, documentation review, and customer communication processes while ensuring accuracy, compliance, and seamless lifecycle management from initiation through completion stages. Developed training materials, conducted refresher sessions, monitored shared mailboxes within SLA timelines, generated operational reports, and supported collaborative team engagement initiatives successfully.
Infosys BPM
Mar 20191 yr 1 moMar 2020

Bengaluru, Karnataka, India

• Acted as the primary point of contact for UK customers, addressing product-related queries to enhance customer satisfaction. • Collaborated with various departments to resolve issues within SLA, preventing fraud and identity theft losses. • Conducted KYC analysis to identify risks and trends, ensuring compliance with state and federal regulations.
Career Break
20163 yrs2019

Bengaluru, Karnataka

Manager at Silver Shell Restuarant, Bengaluru

Jeewan’s AI Stack

gemini
gemini
grok
grok
openai
openai

Education

Canara College

Bachelor's Degree, Computer Science

Canara College

20053 yrs2008
St. Aloysius (Deemed to be University)

Pre university, Commerce

St. Aloysius (Deemed to be University)

20032 yrs2005

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Headline

Account Opening Officer - US DAO RBWM

About

With over 10 years of extensive experience in banking operations and customer relationship management, I am confident in my ability to contribute effectively to your team. My background in managing end-to-end customer onboarding processes, coupled with my expertise in KYC/AML compliance and escalation management, positions me uniquely to excel in this role and support your organisation’s commitment to service excellence. Throughout my career, I have honed a diverse set of skills that align closely with the requirements of this position. At HSBC, I successfully managed the onboarding of premier banking customers, ensuring compliance with regulatory standards while delivering exceptional service. My proficiency in tools such as Global Links and HUB, along with my strong analytical abilities, enables me to identify operational efficiencies and mitigate risks effectively. Furthermore, my experience at Accenture as an escalation specialist has equipped me with the capability to resolve complex issues swiftly, ensuring stakeholder satisfaction and operational continuity. One of my proudest achievements was leading a project at HSBC that improved our onboarding process efficiency by 30%, significantly reducing turnaround times for customer applications. Additionally, I have consistently received positive feedback for my mentorship abilities, having conducted training sessions that enhanced team performance and improved adherence to service delivery standards. My commitment to fostering a collaborative and results-oriented environment has been a key driver in my past successes.

Location

Bengaluru

AI stack

gemini

grok

openai

Work experience

Account Opening Officer - US DAO RBWM at HSBC, Jan 2025 - Present · 1 yr 9 mos, Bengaluru, Karnataka, India

International account opening specialist at HSBC Data Processing India Pvt. Ltd, Jan 2025 - Present · 1 yr 9 mos, On-site, Managing end-to-end onboarding for domestic and international premier banking customers, ensuring regulatory compliance, seamless account opening, and exceptional customer experience within defined service standards consistently. Supporting customers through phone and email communication by resolving onboarding queries, guiding documentation requirements, and providing timely application status updates professionally and accurately. Reviewing and approving customer applications within SLA timelines while maintaining productivity, quality standards, workload efficiency, and minimizing operational errors through effective process management practices. Performing KYC and CDD verification procedures, validating customer identities, maintaining audit documentation, and identifying financial crime, fraud, sanctions, and compliance-related operational risks proactively. Mentoring team members through refresher and pre-production training sessions, strengthening operational knowledge, improving process adherence, and enhancing overall team performance and service delivery standards.

International Specialist at HSBC Data Processing India Pvt. Ltd, Jan 2025 - Present · 1 yr 9 mos, Managing end-to-end onboarding for domestic and international premier banking customers, ensuring regulatory compliance, seamless account opening, and exceptional customer experience within defined service standards consistently. Supporting customers through phone and email communication by resolving onboarding queries, guiding documentation requirements, and providing timely application status updates professionally and accurately. Reviewing and approving customer applications within SLA timelines while maintaining productivity, quality standards, workload efficiency, and minimizing operational errors through effective process management practices. Performing KYC and CDD verification procedures, validating customer identities, maintaining audit documentation, and identifying financial crime, fraud, sanctions, and compliance-related operational risks proactively. Mentoring team members through refresher and pre-production training sessions, strengthening operational knowledge, improving process adherence, and enhancing overall team performance and service delivery standards.

Network and services operations specialist at Accenture, Mar 2020 - Oct 2024 · 4 yrs 8 mos, Bengaluru, Karnataka, India, • Acted as the primary point of contact for complex technical and functional support issues, ensuring timely resolution. • Conducted root cause analysis on escalations, managed aging orders, and monitored progress on MRV. • Developed training materials and conducted refresher training sessions to enhance team knowledge and performance.

Escalation Specialist at Accenture, Mar 2020 - Sep 2024 · 4 yrs 7 mos, Served as primary escalation contact for complex technical and functional issues, ensuring timely resolutions, stakeholder coordination, and uninterrupted operational support across customer order management processes. Conducted root cause analysis on escalations, monitored aging orders and MRV progress, and resolved order-related issues by collaborating effectively with cross-functional operational teams consistently. Managed order verification, order entry, documentation review, and customer communication processes while ensuring accuracy, compliance, and seamless lifecycle management from initiation through completion stages. Developed training materials, conducted refresher sessions, monitored shared mailboxes within SLA timelines, generated operational reports, and supported collaborative team engagement initiatives successfully.

Senior Process Executive at Infosys BPM, Mar 2019 - Mar 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Acted as the primary point of contact for UK customers, addressing product-related queries to enhance customer satisfaction. • Collaborated with various departments to resolve issues within SLA, preventing fraud and identity theft losses. • Conducted KYC analysis to identify risks and trends, ensuring compliance with state and federal regulations.

Personal goal pursuit at Career Break, 2016 - 2019 · 3 yrs, Bengaluru, Karnataka, Manager at Silver Shell Restuarant, Bengaluru

Education

Bachelor's Degree, Computer Science, Canara College

Pre university, Commerce, St. Aloysius (Deemed to be University)