Headline

AVP – CRM & Customer Relations | Real Estate | Post-Booking Operations | Collections | Team Leadership | Bengaluru

About

15 years of turning properties into legacies — because in real estate, property is temporary, but the legacy you build for your clients lasts forever. I've built my career in Real Estate CRM from the ground up — starting as a Sales Executive at JR Housing and growing into an Associate Vice President role managing end-to-end CRM operations for some of Bengaluru's most recognised builders, including Brigade Group, Puravankara, Bren Corporation, and now Royal Indraprastha Builders. What I do well: Customer Lifecycle Management — I oversee the complete post-booking journey: agreements, documentation, loan coordination, demand notes, and handover. Customers never feel lost in the process on my watch. Collections & Revenue Recovery — I've managed due payment follow-ups, delayed collections, and debtor recovery across multiple high-value projects. I know how to have tough conversations while keeping relationships intact. Team Building — I've trained and led CRM teams in soft skills, process handling, and customer communication. I believe a well-trained team is the best CRM tool a company can have. CRM Technology — Hands-on experience with platforms including Salesforce, HubSpot, and Zoho CRM to streamline workflows and improve client response times. I'm based in Bengaluru and open to senior CRM leadership roles in Real Estate, BFSI, or any customer-intensive industry where building genuine client relationships drives business growth. 📩 Let's connect: jeevan.v321@gmail.com "There are no regrets in life, just lessons." – My guiding principle for growth and success.

Location

Greater Bengaluru Area

AI stack

claude

deepseek

gemini

grok

perplexity

sora

Work experience

Associate Vice President at Royal Indraprastha Builders, Jul 2025 - Present · 1 yr 4 mos, Bengaluru, • CRM Process Creator & AVP | Apartments & Villas | Customer Experience & Collections Built and implemented the company's end-to-end CRM process from scratch — designing workflows for client onboarding, collections, loan coordination, and handover, and successfully rolling it out across the organisation. Currently leading CRM operations for a 150+ unit mixed residential portfolio of apartments and villas with 100+ active clients, monthly collections of ₹30Cr+, and a team of 5. Key competencies: ☑️ CRM Process Design – Built the entire post-booking CRM workflow from the ground up and implemented it company-wide ☑️ Collections & Revenue Management – Overseeing monthly collections of ₹30Cr+ across apartment and villa projects ☑️ Client Experience – Acting as SPOC for 100+ apartment and villa buyers from booking through possession ☑️ Team Leadership – Managing and mentoring a team of 5 CRM professionals, setting KPIs and driving performance ☑️ Cross-functional Coordination – Aligning sales, legal, banking, and site teams to deliver seamless client journeys Passionate about building CRM systems that scale and creating client experiences that turn buyers into brand advocates. Let's connect and explore opportunities! 🚀

AGM CRM at Avya Builders, Sep 2024 - May 2025 · 9 mos, Bengaluru, Karnataka, India, 🔹 Real Estate CRM Specialist | Farmland Projects | Customer Experience & Collections With a proven track record in overseeing end-to-end CRM operations for farmland projects, I specialize in delivering seamless customer experiences from booking to registration. My expertise includes managing teams to consistently achieve monthly targets, acting as a Single Point of Contact (SPOC) for client needs, and ensuring smooth coordination between customers, builders, and financial institutions. Key competencies: ✅ CRM Operations – Managing the entire post-booking process, including agreements and documentation. ✅ Customer Relations – Addressing queries, resolving concerns, and enhancing customer satisfaction. ✅ Payments & Collections – Handling due payments, delayed payments, and collection strategies. ✅ Loan Processing – Coordinating with banks for loan approvals and demand note payments. ✅ Team Leadership – Training and guiding teams to meet business objectives efficiently. Passionate about streamlining processes and fostering strong client relationships, I aim to drive operational excellence and business growth in the real estate sector. Let’s connect and discuss opportunities! 🚀

Team Lead Manager CRM at G Square Housing, Sep 2022 - Apr 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India, 🔹 Real Estate CRM & Sales Operations | Customer Experience | Team Leadership With extensive experience in end-to-end CRM operations for farmland projects, I specialize in managing customer relationships, sales operations, and team training to drive business success. I have a strong track record of leading and training customer service teams to achieve sales and CRM goals while ensuring a seamless client experience from booking to registration. Key Expertise: ✅ CRM & Sales Operations – Overseeing the entire post-booking process, agreements, and financial coordination. ✅ Customer Relationship Management – Acting as a Single Point of Contact (SPOC) for all client needs, ensuring a smooth and transparent process. ✅ Payments & Collections – Managing due payments, delayed payments, and collections efficiently. ✅ Banking & Loan Coordination – Handling loan approvals and demand note payments. ✅ Team Training & Development – Conducting soft skills, computer proficiency, and personality development training to enhance career growth. ✅ Client Satisfaction – Strengthening relationships through exceptional customer service and issue resolution. Passionate about streamlining processes, mentoring teams, and delivering top-tier customer experiences, I am committed to driving operational excellence and long-term business growth in the real estate sector. 📩 Let’s connect and explore opportunities to collaborate! 🚀

Assistant manager Customer Relationship Management at Coldwell Banker Realty, Oct 2021 - Sep 2022 · 1 yr, Bengaluru, Karnataka, India, 🔹 Channel Partner | Collections | Process Handling With extensive experience in real estate sales, CRM operations, and financial coordination, I have successfully worked as a channel partner with multiple builders, managing end-to-end processes such as customer accounts, collections, and banking coordination. My expertise ensures seamless transactions and operational efficiency across various real estate projects. Key Expertise: ✅ Channel Partner Experience – Hands-on experience as a channel partner, driving sales and managing real estate transactions. ✅ Customer Account & Collections – Managing delayed payments, due payments, and collections while ensuring smooth cash flow. ✅ Process Handling & CRM Operations – Overseeing the entire post-booking process, from agreement finalization to registration. ✅ Financial & Banking Coordination – Facilitating loan approvals and demand note payment releases with banking institutions. ✅ Client Relationship Management – Acting as a Single Point of Contact (SPOC) for customer needs, ensuring transparency and satisfaction. ✅ Team Training & Development – Leading teams and conducting soft skills, sales, and process training for enhanced performance. Passionate about real estate sales, channel partnerships, and process optimization, I am committed to driving efficiency and customer satisfaction. 📩 Let’s connect and explore opportunities for collaboration! 🚀

Deputy Manager at Bren Corporation, Jun 2018 - Jun 2020 · 2 yrs 1 mo, Bengaluru Area, India, 🔹 Real Estate CRM & Sales Operations | Customer Experience | Team Leadership | Collections Experienced in end-to-end CRM operations for farmland and real estate projects, I specialize in managing customer relationships, sales operations, and financial coordination to ensure seamless transactions. With a strong background in customer service, collections, and banking coordination, I have successfully handled processes across multiple builders, ensuring efficiency and client satisfaction. Key Responsibilities & Expertise: ✅ Client Interaction & Query Resolution – Handling all operational aspects of direct client interactions, including queries related to agreements and due payments. ✅ Home Loan Coordination – Liaising with home loan providers for loan processing and approvals while assisting purchasers in document submissions. ✅ Revenue & Collections Management – Recording payments made/received, ensuring revenue forecasting, and timely collection of all logged-in cases. ✅ CRM Implementation & Customer Response – Enforcing strict CRM guidelines to enhance customer service efficiency and ensure prompt responses. ✅ Management Coordination & Reporting – Collaborating with top management to resolve critical queries and providing progress reports for corrective actions. ✅ Demand & Installment Follow-Ups – Issuing installment demands, conducting follow-ups, and coordinating agreement renewals, swaps, and recoveries. ✅ Debtor Payment Recovery – Engaging with internal teams to visit customers and facilitate outstanding payment closures. ✅ Financial Issue Resolution – Assisting customers facing payment challenges by developing alternative payment plans or transfer processes. Passionate about optimizing processes, enhancing client relationships, and driving collections efficiency, I am committed to delivering exceptional service in the real estate sector. 📩 Let’s connect and explore growth opportunities! 🚀

Education

Bachelor’s Degree, B.Tech ( Mechanical Engineering), University of Mysore

DME, Mechanical Engineering, K.s Polytechnic