Headline

Training Manager

About

I am a seasoned professional with over six years of experience specializing in sales, lead management, client servicing, and customer experience. My expertise spans across driving revenue growth through strategic sales initiatives, managing client relationships, and ensuring high levels of customer satisfaction. Have consistently demonstrated my ability to generate leads, convert prospects into loyal clients, and nurture long-term business partnerships. In sales, Jeetesh excels at identifying opportunities, crafting compelling pitches, and closing deals that align with client needs while supporting business objectives. His approach to lead management ensures that potential customers are effectively engaged, tracked, and converted through a structured and result-oriented sales pipeline. Client servicing is another area where Jeetesh shines, providing exceptional support to clients and ensuring that their expectations are met or exceeded. His proactive communication and problem-solving skills enable him to handle client concerns efficiently, strengthening the relationship and encouraging repeat business. In addition, Jeetesh focuses on enhancing the overall customer experience, ensuring that every interaction with clients is seamless, positive, and aligned with the brand’s values. His attention to detail and customer-first mindset make him a valuable asset in any organization focused on growth and client satisfaction. Jeetesh’s diverse experience in these key areas makes him highly effective in managing complex client portfolios and driving business success.

Location

Ajmer

Work experience

Training Manager at SBI Card, Jun 2025 - Present · 1 yr 2 mos, Designed and delivered structured training programs for sales, customer service, and operations teams across credit card products. Trained 200+ employees and channel partners on SBI Card features, compliance, and customer engagement standards. Improved sales productivity by 25–30% through product knowledge, objection-handling, and pitch training. Reduced customer handling errors by 20% by implementing refresher training on SOPs and regulatory guidelines. Conducted onboarding training for 50+ new hires per quarter, reducing ramp-up time by 35%. Developed training materials including product decks, role-play scripts, assessments, and LMS modules.

Training Manager at SBI Card, Jun 2025 - Present · 1 yr 2 mos, Rajasthan, India

Event Planner/Manager at ShubhKadam Events & Weddings, Apr 2022 - Nov 2025 · 3 yrs 8 mos, Ajmer, Rajasthan, India

Instructor at Impact Edutech, Mar 2022 - Jun 2025 · 3 yrs 4 mos, Developed and delivered dynamic training programs, enhancing learner engagement and improving course completion rates by 20% within the first year. Implemented innovative instructional techniques, resulting in a 15% increase in trainee skill proficiency as measured by standardized assessments. Collaborated with cross-functional teams to design tailored educational content, boosting trainee satisfaction scores by 25% through targeted learning interventions.

Assistant aquisition manager at Kotak Mahindra Bank, Mar 2021 - Aug 2023 · 2 yrs 6 mos, Ajmer, Rajasthan, India

Assistant Sales Manager at Kotak Mahindra Bank, Feb 2021 - Feb 2022 · 1 yr 1 mo, Spearheaded sales initiatives as an Assistant Sales Manager, driving a year-over-year revenue growth of 15% through strategic client acquisition and relationship management. Led a team of 8 sales professionals, enhancing their productivity by 20% through targeted training programs and performance coaching. Implemented data-driven sales strategies that increased customer retention rates by 10%, contributing to sustained business growth.

Ad Sales Representative at MTTV INDIA, Oct 2019 - Aug 2023 · 3 yrs 11 mos

Education

Master of Arts - MA, Hindi Language and Literature, Maharshi Dayanand Saraswati University (MDSU), Ajmer

Bachelor of Arts - BA, Art/Art Studies, General, Maharshi Dayanand Saraswati University (MDSU), Ajmer