Jayesh Kashyap

3+ years of work experience

Jun 20251 yr 1 moPresent

Gurugram, Haryana, India

PSME - Search, Display & Video Ads | PTGSB Strategic Support Specialist Serve as a Primary Subject Matter Expert (PSME) for high-value PTGSB (Platinum, Titanium, Gold, Silver, Bronze) segment advertisers, delivering advanced troubleshooting and strategic optimization support across Google Ads ecosystems. Key Responsibilities & Impact • Act as the primary escalation point for complex Search, Display, and Video Ads queries. • Diagnose and resolve campaign setup, account configuration, tracking, targeting, bidding, and performance-related issues. • Provide data-driven optimization recommendations to improve campaign efficiency, scalability, and ROI. • Maintain high operational excellence metrics: • 15-30 minutes average resolution time • Less than 2% ticket reopen rate • 95-99% solution accuracy • Ensure compliance with Google Ads policies and implementation best practices. • Provide functional support on Performance Max, Shopping, and App campaigns where required. • Drive advertiser satisfaction by delivering clear, structured, and actionable solutions.