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JayaSurya A

Technical Engineer at HP PPS INDIA OPERATIONS PRIVATE LIMITED

Bangalore Urban

5+ years of work experience

J2W – Hewlett-Packard (HP)
Jul 20214 yrs 10 mosApr 2026

Bengaluru, Karnataka, India

Detail-oriented Complaints Management professional with 4+ years of experience handling escalated complaints from regulatory agencies, executive leadership, and cross-functional channels within regulated service environments. Proven track record in conducting end-to-end investigations, performing structured root cause analysis, and drafting professional written responses to customers and oversight bodies. Skilled at identifying UDAAP, Fair Lending, and process-control risks, coordinating with internal and external partners, and ensuring strict SLA and QC compliance.
Sep 202011 mosJul 2021

Delivered timely and effective customer support via phone, email, and chat. Resolved customer issues related to orders, products, payments, and deliveries. Proactively communicated order status, delays, and backorders to customers. Maintained service quality standards to ensure customer retention and satisfaction. Implemented quality assurance practices to improve support consistency.

Education

Indian Virtual Assistants™

Bachelor of Commerce

Indian Virtual Assistants™

Bachelor of Commerce

Indian Virtual University for peace and education

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JayaSurya A on Tal

Headline

Technical Engineer at HP PPS INDIA OPERATIONS PRIVATE LIMITED

Location

Bangalore Urban

Work experience

Compliance Specialist - Technical support at J2W – Hewlett-Packard (HP), Jul 2021 - Apr 2026 · 4 yrs 10 mos, Bengaluru, Karnataka, India, Detail-oriented Complaints Management professional with 4+ years of experience handling escalated complaints from regulatory agencies, executive leadership, and cross-functional channels within regulated service environments. Proven track record in conducting end-to-end investigations, performing structured root cause analysis, and drafting professional written responses to customers and oversight bodies. Skilled at identifying UDAAP, Fair Lending, and process-control risks, coordinating with internal and external partners, and ensuring strict SLA and QC compliance.

Customer Support Executive at Qconneqt, Sep 2020 - Jul 2021 · 11 mos, Delivered timely and effective customer support via phone, email, and chat. Resolved customer issues related to orders, products, payments, and deliveries. Proactively communicated order status, delays, and backorders to customers. Maintained service quality standards to ensure customer retention and satisfaction. Implemented quality assurance practices to improve support consistency.

Education

Bachelor of Commerce, Indian Virtual Assistants™

Bachelor of Commerce, Indian Virtual University for peace and education

JayaSurya A - Compliance Specialist - Technical support in Bangalore Urban | Tal