Headline

Strategic Communications & Transformation Leader | Former Vice President, NatWest Group | Executive & Change Communications | Global Banking & Technology | Consultant & Advisor

About

Senior communications and transformation leader with 25+ years of experience across global financial institutions including NatWest Group, UBS Investment Bank and Citibank, as well as the technology sector with Business Objects. Expertise spans corporate communications strategy, executive advisory, change management and enterprise-wide transformation programmes across Asia-Pacific and global markets. Proven track record designing and leading integrated communications strategies across internal, external and digital channels for organizations of 13,000–25,000 employees. Trusted advisor to senior leadership and C-suite executives, translating complex business priorities into clear, compelling narratives that strengthen employee engagement, enhance brand reputation and align organizations through periods of change and growth.

Location

Bengaluru

AI stack

claude

gemini

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Microsoft Copilot

Work experience

Vice President - Communications and Performance & Business Management at NatWest Group, Oct 2012 - Sep 2024 · 12 yrs, Bangalore, - Led strategic communications for NatWest's Global Technology organization, comprising 19,000 employees worldwide, serving as the primary communications partner to senior technology and business leadership. - Strategic Leadership & Executive Communications - Designed and executed integrated communications strategies supporting major technology transformation programmes, aligning leadership messaging with business priorities across global and regional audiences. - Served as trusted strategic advisor to senior executives, providing counsel on leadership communications and reputational matters; regularly consulted by C-suite leaders ahead of high-stakes engagements including Board briefings and regulatory communications. - Provided strategic communications counsel on risk and reputational issues, influencing decision-making and advising leadership on crisis communications response. - Oversaw end-to-end delivery of internal and external communications including leadership townhalls, employee engagement campaigns, digital storytelling, press relations and strategic announcements across multiple functional teams. - Delivered communications plans for large-scale organizational change, digital transformation initiatives and brand evolution, ensuring measurable impact across all audience touchpoints. - Built a data-driven communications reporting framework, leveraging analytics and audience insights to measure engagement outcomes and refine communications strategies for business results. - Engagement, Culture & Team Development - Developed a recognition and engagement framework that improved colleague engagement scores by more than 20%, demonstrating measurable impact on organizational culture. - Managed and mentored communications team members, fostering a high-performance culture focused on collaboration, accountability and professional development. - Recognized for leadership in crisis communications and corporate reputation management

Head of Performance and Business Management at UBS, Jan 2009 - Sep 2012 · 3 yrs 9 mos, Bangalore India, - Supported senior leadership in business management, strategic reporting and communications across global investment banking operations spanning Zurich, UK, USA and India, comprising 25,000 employees. - Designed analytics-driven dashboards and reporting frameworks used by senior leadership to improve operational transparency, strategic decision-making and performance tracking across global regions. - Partnered with global leaders to cascade strategy updates and transformation priorities across regions, ensuring alignment between business management, operations and communications functions. Developed performance reports and strategic updates for senior executives, translating complex data into clear narratives for leadership and governance forums. - Set up a large-scale Offshore Development Centre (ODC) with Wipro, supporting leadership communications and operational coordination for the transition and onboarding of over 10,000 employees into global investment banking technology operations.

Business Manager - CEO's office at Business Objects, Jan 2000 - Dec 2002 · 3 yrs, Singapore, • Provided strategic communications and operational support to regional leadership within a global enterprise software organization. Key contributions: • Advised the CEO on communication priorities, brand alignment and stakeholder management. • Coordinated executive messaging and internal communications across Asia-Pacific markets, comprising 13,000 employees. • Strengthened executive visibility through leadership communications and strategic partnerships.

Business Manager at Citibank N.A. Singapore, Jan 1991 - Dec 1999 · 9 yrs, Singapore, Managed operational coordination and communications across 12 business and technology functions in the U.S. and Asia, supporting banking operations in the Asia-Pacific including India, Hong Kong, Philippines and Singapore, which comprised of more than 17000 employees.

Education

Executive Program, Strategic Communications for Corporate Leaders, Indian Institute of Management, Calcutta

Diploma in Management Studies - University of London, Economics, Business Law, Finance, Operations Management, Marketing, Human Resources, Singapore Institute of Management