Headline

Operations || Strategy || Meesho || Swiggy || Uber || Panjab University

About

Engineering graduate of Panjab University, who is enthusiastic in Operations and Strategy functions of fast growing startups. Experience in Operations Management, Strategy and Planning, Program Management, Business Analysis, Process Excellence, Alliances and Partnerships, Community Operations in accelerated work environments. Extensive coursework in data analytics and ability to work under pressure. Proven managerial and analytical skills with a passion for problem-solving. Deep understanding of blue-collar workforce. A hustler with a zeal to learn new skills and to take new challenges.

Location

Bengaluru

AI stack

gemini

Work experience

Senior Manager - Operations at Meesho, Jul 2022 - Present · 4 yrs 3 mos, Bengaluru

Manager Operations - Supply Growth at Meesho, Jul 2021 - Jul 2022 · 1 yr 1 mo, Bengaluru

Driver Experience Manager - North at Swiggy, Apr 2019 - Jul 2021 · 2 yrs 4 mos, Gurgaon, India

Driver Experience Manager - NCR at Swiggy, Jan 2018 - Mar 2019 · 1 yr 3 mos, Gurgaon, India

Senior Operations Consultant at Uber, Feb 2016 - Mar 2017 · 1 yr 2 mos, New Delhi Area, India, Part of the operations team which focused on supply side of Uber.  Lead a team of 10 consultants for the overall operations of one of the offices of Uber in Delhi which involved on-boarding partners, support to the existing supply, consulting to partners, converting leads into strong relationships, solving serious cases of city, interacting with authorities, process excellence for improving operations and giving best experience to partners, adding value to Uber.  Analyzed the performance of drivers by analyzing the data of trips, ratings, number of parameters in Excel, Google sheets, Uber specific data tools for data driven decisions for on-boarding and off boarding drivers to maintain the quality of supply.  Managed and improved KPIs of the center and the team by 30% MoM, making operations of center efficient for serving 1K partners weekly and on-boarding 200 partners weekly.  Lead the project of BYOD, recovered inventory of worth Rs 2.4 crores within 3 months by convincing partners to shift to their own mobiles without affecting supply.  Managed the inventory, coordinated with other centers, proposed new processes for ensuring reliability, which then followed in other cities as well.  Lead sprint projects of onboarding partners of the competitors, used customer analytics for reengaging existing partners for increasing supply of Uber.  Only consultant who got featured in weekly report of Uber India for outstanding performance.

Operations Consultant at Uber, Aug 2015 - Feb 2016 · 7 mos, New Delhi Area, India, Part of the operations team where my role involved: - Provided support to drivers and partners community on issues regarding payment, technology, new initiatives, rider issues, quality issues,vehicle financing etc to maintain the supply of Uber. - Managed in-person communications (both 1-1 and 1-many) - Managed efficiency by planning, tracking, and disbursing equipment to driver partners. - Analyzed fraud trips and dealt with fraudsters. - Managed inventory of the branch. - Trained new consultants for the processes of Uber. - Consulted Partners to maximize their earnings.

Entrepreneur In Residence at EduRev, Jan 2014 - Jun 2014 · 6 mos, Chandigarh Area, India, EDUREV is an educational start-up founded with an aim to support free education. - Worked directly with Founders on building content, expanding reach to colleges in the city. - Growth hacking involved convincing teachers and students for sharing and using content. - Managed the team for content sourcing and uploading on the site. - Got featured in newspapers, college magazines for being part of the company.

Education

Bachelor of Engineering (BE), Electrical and Electronics Engineering, Panjab university

senior secondary education, GRGA ,JAIPUR