---
title: "Jayant Kalra - Application Developer in Gurugram | Tal"
description: "Meet Jayant Kalra, Actively seeking opportunities | Backend Software Engineer | Python, Fast API, SQL/NoSQL | Scalable APIs, Automation & AI-Driven Systems | 2.6+ Years at IBM based in Gurugram."
image: "https://tal.club/meet/jayant-kalra/share-image"
---

# Jayant Kalra on Tal

## Headline

Actively seeking opportunities \| Backend Software Engineer \| Python, Fast API, SQL/NoSQL \| Scalable APIs, Automation & AI\-Driven Systems \| 2\.6\+ Years at IBM

## About

Software Engineer with experience in building conversational AI solutions and integrating enterprise systems\. Skilled in developing LLM\-based applications, including Retrieval\-Augmented Generation \(RAG\), using tools like Microsoft Copilot Studio, LangChain, and Python\. Strong background in backend development, API integrations, and database systems, with hands\-on experience in deploying scalable solutions using Azure services\. Proven ability to optimize workflows, reduce downtime, and deliver reliable, user\-focused AI applications\.

## Location

Gurugram

## Work experience

Application Developer at IBM, Dec 2023 \- Present · 2 yrs 5 mos, Bengaluru, Karnataka, India, \* Developed the AskHR conversational AI solution using Microsoft Copilot Studio integrated with Microsoft Teams, enabling employees to seamlessly access HR services through conversational interfaces, increasing query resolution speed by 20%\. \* Designed and built a standalone Copilot agent leveraging topics, actions, and generative AI capabilities, supporting both NLP\-driven and structured interactions, improving user engagement and task completion rates by 30%\. \* Automated end\-to\-end workflows using Microsoft Power Automate and Azure Functions, reducing manual effort by 50% and significantly lowering operational costs\. \* Integrated backend HR systems via APIs using SAP Integration Suite and SAP API Management, enabling real\-time employee data access and reducing data retrieval time by 40%\. \* Enhanced response accuracy by integrating AI Booster APIs to fetch policy documents and knowledge base content, improving answer accuracy by 25% and reducing repeated queries\. \* Enabled seamless bot\-to\-human escalation by integrating with Genesys, improving issue resolution efficiency and reducing escalation handling time by 30%\. \* Optimized conversational flows and backend integrations, improving response time by 20% and boosting overall user satisfaction\.

Associate Software Engineer at IBM India Pvt\. Ltd\., Dec 2023 \- Present · 2 yrs 5 mos, · Developed an enterprise\-grade conversational AI solution \(AskHR\) using Microsoft Copilot Studio integrated with Microsoft Teams\. · Built and deployed AI agents leveraging generative AI and NLP for structured and conversational interactions\. · Automated workflows using Power Automate and Azure Functions, improving efficiency\. · Integrated backend systems using SAP Integration Suite and APIs\. · Improved response accuracy using knowledge base integrations\. Enabled bot\-to\-human escalation via Genesys\. · Optimized performance, reduced downtime, and improved system reliability\. · Led Oracle migration from 11g to 19c\. · Optimized SQL/PLSQL scripts and improved reporting systems\. · Developed and maintained rating and billing applications, supporting critical business operations and improving system reliability\. · Reduced application downtime by identifying and resolving production issues, collaborating closely with testing teams during application maintenance \(AM\) activities\. · Led the successful migration of applications from Oracle 11g to Oracle 19c, ensuring 100% data integrity and seamless system compatibility\. · Implemented BOSP and BOSP2 workflows in the Zyon application, enhancing support for corporate customer requirements and improving processing efficiency\. · Contributed to the migration of the SNN application to Oracle 19c, optimizing database performance and stability\. · Enhanced reporting capabilities by integrating new reports into the URT reporting application, improving data visibility for stakeholders\. · Acted as a key member of the Script Team, developing and optimizing SQL and PL/SQL scripts, reducing execution time and supporting multiple development teams\. · Improved issue resolution turnaround time by debugging and fixing critical defects, ensuring smoother application performance\.

Software Engineer Intern at KPIT, Oct 2023 \- Dec 2023 · 3 mos, Pune District, Maharashtra, India, Applied learning \+ built projects \+ used real tools

Software Engineer Intern at TCIL\-IT Chandigarh, Jan 2023 \- Jun 2023 · 6 mos, Chandigarh, India, Applied hands\-on learning to build real\-world projects using industry\-standard tools and technologies

## Education

Bachelor of Technology \- BTech, Computer Science and Engineering, Chandigarh Group of Colleges, Landran, Punjab

Class XII, Central Board of Secondary Education

[View the original profile](https://tal.club/meet/jayant-kalra)

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