Jayant Kalra profile photo 1 on Tal

Jayant Kalra

Actively seeking opportunities | Backend Software Engineer | Python, Fast API, SQL/NoSQL | Scalable APIs, Automation & AI-Driven Systems | 2.6+ Years at IBM

Gurugram

3+ years of work experience

IBM
Dec 20232 yrs 5 mosPresent

Bengaluru, Karnataka, India

* Developed the AskHR conversational AI solution using Microsoft Copilot Studio integrated with Microsoft Teams, enabling employees to seamlessly access HR services through conversational interfaces, increasing query resolution speed by 20%. * Designed and built a standalone Copilot agent leveraging topics, actions, and generative AI capabilities, supporting both NLP-driven and structured interactions, improving user engagement and task completion rates by 30%. * Automated end-to-end workflows using Microsoft Power Automate and Azure Functions, reducing manual effort by 50% and significantly lowering operational costs. * Integrated backend HR systems via APIs using SAP Integration Suite and SAP API Management, enabling real-time employee data access and reducing data retrieval time by 40%. * Enhanced response accuracy by integrating AI Booster APIs to fetch policy documents and knowledge base content, improving answer accuracy by 25% and reducing repeated queries. * Enabled seamless bot-to-human escalation by integrating with Genesys, improving issue resolution efficiency and reducing escalation handling time by 30%. * Optimized conversational flows and backend integrations, improving response time by 20% and boosting overall user satisfaction.
IBM India Pvt. Ltd.
Dec 20232 yrs 5 mosPresent

· Developed an enterprise-grade conversational AI solution (AskHR) using Microsoft Copilot Studio integrated with Microsoft Teams. · Built and deployed AI agents leveraging generative AI and NLP for structured and conversational interactions. · Automated workflows using Power Automate and Azure Functions, improving efficiency. · Integrated backend systems using SAP Integration Suite and APIs. · Improved response accuracy using knowledge base integrations. Enabled bot-to-human escalation via Genesys. · Optimized performance, reduced downtime, and improved system reliability. · Led Oracle migration from 11g to 19c. · Optimized SQL/PLSQL scripts and improved reporting systems. · Developed and maintained rating and billing applications, supporting critical business operations and improving system reliability. · Reduced application downtime by identifying and resolving production issues, collaborating closely with testing teams during application maintenance (AM) activities. · Led the successful migration of applications from Oracle 11g to Oracle 19c, ensuring 100% data integrity and seamless system compatibility. · Implemented BOSP and BOSP2 workflows in the Zyon application, enhancing support for corporate customer requirements and improving processing efficiency. · Contributed to the migration of the SNN application to Oracle 19c, optimizing database performance and stability. · Enhanced reporting capabilities by integrating new reports into the URT reporting application, improving data visibility for stakeholders. · Acted as a key member of the Script Team, developing and optimizing SQL and PL/SQL scripts, reducing execution time and supporting multiple development teams. · Improved issue resolution turnaround time by debugging and fixing critical defects, ensuring smoother application performance.
KPIT
Oct 20233 mosDec 2023

Pune District, Maharashtra, India

Applied learning + built projects + used real tools
TCIL-IT Chandigarh
Jan 20236 mosJun 2023

Chandigarh, India

Applied hands-on learning to build real-world projects using industry-standard tools and technologies

Education

Chandigarh Group of Colleges, Landran, Punjab

Bachelor of Technology - BTech, Computer Science and Engineering

Chandigarh Group of Colleges, Landran, Punjab

20194 yrs2023
Central Board of Secondary Education

Class XII

Central Board of Secondary Education

20171 yr2018

Join Jayant and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Jayant Kalra on Tal

Headline

Actively seeking opportunities | Backend Software Engineer | Python, Fast API, SQL/NoSQL | Scalable APIs, Automation & AI-Driven Systems | 2.6+ Years at IBM

About

Software Engineer with experience in building conversational AI solutions and integrating enterprise systems. Skilled in developing LLM-based applications, including Retrieval-Augmented Generation (RAG), using tools like Microsoft Copilot Studio, LangChain, and Python. Strong background in backend development, API integrations, and database systems, with hands-on experience in deploying scalable solutions using Azure services. Proven ability to optimize workflows, reduce downtime, and deliver reliable, user-focused AI applications.

Location

Gurugram

Work experience

Application Developer at IBM, Dec 2023 - Present · 2 yrs 5 mos, Bengaluru, Karnataka, India, * Developed the AskHR conversational AI solution using Microsoft Copilot Studio integrated with Microsoft Teams, enabling employees to seamlessly access HR services through conversational interfaces, increasing query resolution speed by 20%. * Designed and built a standalone Copilot agent leveraging topics, actions, and generative AI capabilities, supporting both NLP-driven and structured interactions, improving user engagement and task completion rates by 30%. * Automated end-to-end workflows using Microsoft Power Automate and Azure Functions, reducing manual effort by 50% and significantly lowering operational costs. * Integrated backend HR systems via APIs using SAP Integration Suite and SAP API Management, enabling real-time employee data access and reducing data retrieval time by 40%. * Enhanced response accuracy by integrating AI Booster APIs to fetch policy documents and knowledge base content, improving answer accuracy by 25% and reducing repeated queries. * Enabled seamless bot-to-human escalation by integrating with Genesys, improving issue resolution efficiency and reducing escalation handling time by 30%. * Optimized conversational flows and backend integrations, improving response time by 20% and boosting overall user satisfaction.

Associate Software Engineer at IBM India Pvt. Ltd., Dec 2023 - Present · 2 yrs 5 mos, · Developed an enterprise-grade conversational AI solution (AskHR) using Microsoft Copilot Studio integrated with Microsoft Teams. · Built and deployed AI agents leveraging generative AI and NLP for structured and conversational interactions. · Automated workflows using Power Automate and Azure Functions, improving efficiency. · Integrated backend systems using SAP Integration Suite and APIs. · Improved response accuracy using knowledge base integrations. Enabled bot-to-human escalation via Genesys. · Optimized performance, reduced downtime, and improved system reliability. · Led Oracle migration from 11g to 19c. · Optimized SQL/PLSQL scripts and improved reporting systems. · Developed and maintained rating and billing applications, supporting critical business operations and improving system reliability. · Reduced application downtime by identifying and resolving production issues, collaborating closely with testing teams during application maintenance (AM) activities. · Led the successful migration of applications from Oracle 11g to Oracle 19c, ensuring 100% data integrity and seamless system compatibility. · Implemented BOSP and BOSP2 workflows in the Zyon application, enhancing support for corporate customer requirements and improving processing efficiency. · Contributed to the migration of the SNN application to Oracle 19c, optimizing database performance and stability. · Enhanced reporting capabilities by integrating new reports into the URT reporting application, improving data visibility for stakeholders. · Acted as a key member of the Script Team, developing and optimizing SQL and PL/SQL scripts, reducing execution time and supporting multiple development teams. · Improved issue resolution turnaround time by debugging and fixing critical defects, ensuring smoother application performance.

Software Engineer Intern at KPIT, Oct 2023 - Dec 2023 · 3 mos, Pune District, Maharashtra, India, Applied learning + built projects + used real tools

Software Engineer Intern at TCIL-IT Chandigarh, Jan 2023 - Jun 2023 · 6 mos, Chandigarh, India, Applied hands-on learning to build real-world projects using industry-standard tools and technologies

Education

Bachelor of Technology - BTech, Computer Science and Engineering, Chandigarh Group of Colleges, Landran, Punjab

Class XII, Central Board of Secondary Education