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Jayachithra E V,PMP

PMP®, PMO - Project and Program Management, Business Intelligence, Strategic Accounts, Editorial PM, Account Management, Stakeholder management, Veeva Vault, VVPM, VVMC, Reporting, Power BI, Marketing Operations

Bengaluru

10+ years of work experience

Eli Lilly and Company
Nov 20232 yrs 9 mosJul 2026

Bengaluru

→ Coordinated capacity planning, SLA, project and program delivery, governance, and reporting across cross-functional teams for quarterly and yearly business planning. →Directed enterprise-wide Marketing Operations PMO governance across concurrent projects, improving delivery visibility, governance compliance, process and operational predictability. → Conducted weekly and monthly ceremonies (project initiation, prioritization, standups, weekly and monthly internal and stakeholder status reviews, update logs), maintained project charter, project plans, RACI, RAID logs, completion metrics and ensured SLAs are met. → Owned day-to-day project execution and program execution for multiple BU level projects across channels—managing intake, prioritization, timelines, approvals, and issue tracking adhering strictly to process compliance → Acted as the primary point of contact for cross-functional stakeholders, translating complex client needs into actionable insights for creative, digital, content, and execution teams to ensure on-time, high-quality delivery. → Steward governance in motion: taxonomy/metadata application, version control, accessibility checks, compliance approvals, and audit trail completeness in CMS. → Worked with agencies of record (AOR), creative and digital teams on timelines and delivery; tracked cycle time, defects, and rework to ensure continuous improvement. → Created Power BI dashboards and reports (Volume, Rework, Reuse, Planning accuracy, Production Speed) and facilitated monthly and quarterly business reviews with SLT. → Tracked and reported KPIs to SLT and stakeholders, owning escalations to drive swift fixes across operations and IT teams. → Established governance frameworks using RAID Logs, Risk Registers, RACI matrices and Claude enabled reporting with human controls, proactively mitigating project risks before escalation.
Eli Lilly and Company
Sep 20194 yrs 3 mosNov 2023

Bangalore Urban

→ Coordinated marketing operations for an 11-member content and PM team, improving delivery schedules across medical, legal, marketing, and regulatory review workflows. marketing, and regulatory review workflows. → Managed content and PM throughput, capacity planning and campaign delivery, eliminating review bottlenecks through proactive stakeholder coordination. → Standardized content and PM governance by creating 50+ practice files, reducing onboarding time by 50% while improving quality consistency. → Led implementation of Wrike and Global Vision platforms, improving workflow visibility and reducing manual coordination. →Reviewed pharmaceutical marketing assets across multiple therapeutic areas, ensuring regulatory compliance and publishing readiness. →Designed structured onboarding plans and learning metrics, reducing go-live timelines by 40% and ensured process compliance. →Established quality review framework with monthly performance assessments, enabling earlier gap identification and continuous performance improvement.
Infinity Market Research
Jul 20181 yr 3 mosSep 2019

Greater Bengaluru Area

→ Automated quality validation through Excel-based formula frameworks, reducing manual QC effort by 30% and establishing a team-wide best practice. → Executed quality control across pharmaceutical and commercial research reports, improving reporting accuracy and delivery quality. →Supported the establishment of a new business unit program initiation and deployment through stakeholder collaboration and strategic planning for future market reporting.
Thomson Reuters
Mar 20162 yrs 6 mosAug 2018

Bengaluru

→ Managed high-volume B2B editorial content across thousands of client assets, maintaining accuracy and brand compliance. → Developed quality scoring frameworks and governance standards, creating organization-wide editorial benchmarking. →Standardized editorial processes while leading onboarding initiatives, improving team productivity and process consistency. → Built structured training programs and shadowing models, accelerating new employee productivity.

Jayachithra’s AI Stack

claude
claude
Microsoft Copilot
Microsoft Copilot

Education

Master of Technology, Biotechnology

Karunya university

20102 yrs2012
University of calicut

Bachelor of Technology, Biotechnology

University of calicut

20054 yrs2009

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Headline

PMP®, PMO - Project and Program Management, Business Intelligence, Strategic Accounts, Editorial PM, Account Management, Stakeholder management, Veeva Vault, VVPM, VVMC, Reporting, Power BI, Marketing Operations

About

PMP® certified PMO and process-centric Functional Project Management professional, with 10+ years of experience leading PMO governance, Content Operations, Account Management, and cross-functional Marketing Communications (MarCom) Project Delivery. Expert in driving the end-to-end process of HCP-focused content and omnichannel campaigns from creative debrief to localized launch packages. Brings a systems-thinking mindset with an early-warning approach to identifying delivery risks and bottlenecks, translating complexity into actionable plans. Recognized for transforming complex operational environments into scalable ecosystems through governance frameworks, workflow optimization, and AI-enabled reporting. Adept at building client trust, translating business goals into actionable creative briefs, tracking performance metrics, and managing escalations to drive retention and campaign success.

Location

Bengaluru

AI stack

claude

Microsoft Copilot

Work experience

PMO – Marketing Operations Governance, Project Management, Innovation & Business Intelligence at Eli Lilly and Company, Nov 2023 - Jul 2026 · 2 yrs 9 mos, Bengaluru, → Coordinated capacity planning, SLA, project and program delivery, governance, and reporting across cross-functional teams for quarterly and yearly business planning. →Directed enterprise-wide Marketing Operations PMO governance across concurrent projects, improving delivery visibility, governance compliance, process and operational predictability. → Conducted weekly and monthly ceremonies (project initiation, prioritization, standups, weekly and monthly internal and stakeholder status reviews, update logs), maintained project charter, project plans, RACI, RAID logs, completion metrics and ensured SLAs are met. → Owned day-to-day project execution and program execution for multiple BU level projects across channels—managing intake, prioritization, timelines, approvals, and issue tracking adhering strictly to process compliance → Acted as the primary point of contact for cross-functional stakeholders, translating complex client needs into actionable insights for creative, digital, content, and execution teams to ensure on-time, high-quality delivery. → Steward governance in motion: taxonomy/metadata application, version control, accessibility checks, compliance approvals, and audit trail completeness in CMS. → Worked with agencies of record (AOR), creative and digital teams on timelines and delivery; tracked cycle time, defects, and rework to ensure continuous improvement. → Created Power BI dashboards and reports (Volume, Rework, Reuse, Planning accuracy, Production Speed) and facilitated monthly and quarterly business reviews with SLT. → Tracked and reported KPIs to SLT and stakeholders, owning escalations to drive swift fixes across operations and IT teams. → Established governance frameworks using RAID Logs, Risk Registers, RACI matrices and Claude enabled reporting with human controls, proactively mitigating project risks before escalation.

Specialist –Content Program Management at Eli Lilly and Company, Sep 2019 - Nov 2023 · 4 yrs 3 mos, Bangalore Urban, → Coordinated marketing operations for an 11-member content and PM team, improving delivery schedules across medical, legal, marketing, and regulatory review workflows. marketing, and regulatory review workflows. → Managed content and PM throughput, capacity planning and campaign delivery, eliminating review bottlenecks through proactive stakeholder coordination. → Standardized content and PM governance by creating 50+ practice files, reducing onboarding time by 50% while improving quality consistency. → Led implementation of Wrike and Global Vision platforms, improving workflow visibility and reducing manual coordination. →Reviewed pharmaceutical marketing assets across multiple therapeutic areas, ensuring regulatory compliance and publishing readiness. →Designed structured onboarding plans and learning metrics, reducing go-live timelines by 40% and ensured process compliance. →Established quality review framework with monthly performance assessments, enabling earlier gap identification and continuous performance improvement.

Senior Associate PM – Editing QC at Infinity Market Research, Jul 2018 - Sep 2019 · 1 yr 3 mos, Greater Bengaluru Area, → Automated quality validation through Excel-based formula frameworks, reducing manual QC effort by 30% and establishing a team-wide best practice. → Executed quality control across pharmaceutical and commercial research reports, improving reporting accuracy and delivery quality. →Supported the establishment of a new business unit program initiation and deployment through stakeholder collaboration and strategic planning for future market reporting.

Marketing Editor at Thomson Reuters, Mar 2016 - Aug 2018 · 2 yrs 6 mos, Bengaluru, → Managed high-volume B2B editorial content across thousands of client assets, maintaining accuracy and brand compliance. → Developed quality scoring frameworks and governance standards, creating organization-wide editorial benchmarking. →Standardized editorial processes while leading onboarding initiatives, improving team productivity and process consistency. → Built structured training programs and shadowing models, accelerating new employee productivity.

Education

Master of Technology, Biotechnology, Karunya university

Bachelor of Technology, Biotechnology, University of calicut