Jaya Sankar Goodapakam
#Partner Account Manager | Expert in Tech Solutions Sales | Partner Engagement Specialist | Multilingual Negotiation & Cultural Agility | Cultivating Long-Term Client Relationships | Leading Highvalue Tech Partnerships |
Bengaluru
9+ years of work experience
Aug 20251 yr 3 mosPresent
Pan india
Driving channel partner growth and revenue by building, managing, and enabling a strong partner network. Responsible for developing go-to-market strategies, onboarding and training partners, and driving consistent sales performance. Collaborate with marketing, product, and customer success teams to launch campaigns, generate leads, and maximize partner ROI. Skilled in negotiation, partner engagement, and achieving aggressive revenue targets.
• Built and managed a strong network of channel partners, resellers, and distributors to expand Telecmi’s market presence.
• Developed and executed go-to-market strategies that consistently drove partner-led revenue growth.
• Negotiated partnership agreements, set sales targets, and monitored performance to exceed quarterly business goals.
• Conducted product training, sales workshops, and demos to enable partners and improve conversion rates.
• Collaborated with marketing and product teams to launch joint campaigns and generate high-quality leads.
• Analyzed sales performance data to identify new opportunities and optimize partner ROI.
• Achieved and surpassed monthly revenue targets through strategic partner engagement and relationship management.
Feb 20256 mosJul 2025
AP&TS (Andhra Pradesh & Telangana)
• Established relationships with key customers in order to generate more business opportunities.
• Managed team of diverse channel sales professionals, set channel strategies and achieved sales and profit goals by selling goods and services and building customer partnerships.
• Conducted regular meetings with channel partners to ensure smooth operations and successful delivery of products.
• Trained and equipped channel partners on company products, services, potential customers and proven sales and service practices in specific industry and market.
• Managed sales pipeline, forecasted monthly performance and located new business opportunities•
Apr 20231 yr 10 mosJan 2025
Tirupati, Andhra Pradesh, India
• Monitored market trends and identified potential new partnerships.
• Collaborated with marketing team to develop promotional materials
for partners.
• Provided training and support for partners on product features and
services.
• Evaluated current processes and procedures related to partnership
management.
• Worked closely with internal teams to create customized solutions for
partners' needs.
• Coordinated cross-functional projects with stakeholders from both
internal and external teams.
• Conducted monthly meetings with partners to review performance
metrics and identify areas of improvement.
• Maintained accurate records of all interactions with partners in CRM
system.
• Ensured all contractual obligations are met by both parties in a timely
manner.
Apr 20221 yrMar 2023
Tirupati, Andhra Pradesh, India
• Established relationships with key customers in order to generate more
business opportunities.
• Managed team of diverse channel sales professionals, set channel strategies
and achieved sales and profit goals by selling goods and services and building
customer partnerships.
• Conducted regular meetings with channel partners to ensure smooth
operations and successful delivery of products.
• Trained and equipped channel partners on company products, services,
potential customers and proven sales and service practices in specific industry
and market.
• Managed sales pipeline, forecasted monthly performance and located new
business opportunities.
• Developed and executed plans and action items to boost channel partner
revenue and cultivated close business relationships with partners, leading to
increased loyalty and retention.
• Identified potential partners, evaluated their capabilities, and negotiated
contracts with them.
• Provided technical support to customers regarding the product features and
benefits.
• Prepared periodic forecasts based on market insights and customer
requirements.
• Organized training sessions for channel partners on new product launches and
updates.
• Addressed sales, marketing and pricing discrepancies with partners to optimize
processes.
• Maintained records of all transactions related to channel sales activities.
Mar 20202 yrs 1 moMar 2022
Tirupati, Andhra Pradesh, India
• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and
address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or
through phone conversations.
• Assisted with customer requests and answered questions to improve
satisfaction.
• Planned and completed group projects, working smoothly with others.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective
interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced
training.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained open communication with team members and stakeholders,
resulting in successful project outcomes.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Collaborated with others to discuss new opportunities.
Mar 20182 yrsFeb 2020
Tirupati, Andhra Pradesh, India
• Identified customer needs, developed customized solutions, and provided
knowledgeable advice.
• Developed and maintained strong relationships with clients to ensure
satisfaction and loyalty.
• Established strong client relationships to drive business development.
• Built long-term relationships with lucrative clients by utilizing active listening,
effective communication and dynamic interpersonal skills.
• Achieved client loyalty through quality, productivity, service and proactive
management.
• Developed strategies to attract new customers while retaining existing ones.
• Managed daily operations including scheduling appointments, coordinating
meetings and preparing agendas.
• Resolved escalated customer issues efficiently and effectively within
established timelines.
• Delivered positive experiences to customers at every touch point through clear
communication and implementing strategies to improve satisfaction.
• Developed marketing plan based on client data to acquire new relationships
and expand existing ones.
• Addressed inquiries from clients and department team members.
• Conducted regular client meetings to assess progress, discuss opportunities
for growth, and address any concerns.
• Maintained accurate records of all client interactions within the company's CRM
system.
• Provided ongoing support throughout the sales cycle by responding promptly
to inquiries, resolving issues, and following up on requests in a timely manner.
• Developed processes for tracking key performance indicators such as customer
retention rates and overall satisfaction scores.
• Assessed customer requirements on an ongoing basis in order to provide
tailored solutions.
• Evaluated customer feedback to identify areas of improvement in products or
services offered.
Oct 20161 yr 5 mosFeb 2018
Tirupati, Andhra Pradesh, India
• Negotiated payment plans with customers in order to bring accounts current.
• Developed strategies to reduce bad debt exposure and improve cash flow
performance.
• Drafted letters to delinquent customers to inform them of their past due
balances.
• Established relationships with external debt collectors for assistance in
collecting unpaid balances.
• Generated monthly reports detailing collection activities, delinquencies, trends.
• Utilized various software programs such as Microsoft Office Suite for daily
tasks.
• Participated in training sessions designed to increase product knowledge or
enhance skillsets.
• Resolved escalated customer complaints in a professional manner while
maintaining compliance standards.
• Managed collection accounts, ensuring timely payments and resolving
customer disputes.
• Collaborated closely with accounting staff on billing issues impacting
collections efforts.
• Analyzed financial data such as balance sheets, income statements, and other
related documents.
• Attended meetings with clients and customers in order to discuss payment
arrangements or resolve conflicts.
• Communicated effectively with internal departments regarding status updates
and resolution of customer inquiries or complaints.
• Monitored customer accounts to identify overdue payments and initiate
collections processes.
• Verified accuracy of invoices, bills, and other financial documents prior to
submission for payment processing.
• Maintained detailed records of collection activity and account information.
• Provided guidance to team members regarding collections policies and
procedures.
• Conducted research on customers to ensure accurate contact information was
on file.
• Reviewed credit reports and determined appropriate course of action when
necessary.
• Arranged for debt repayment and established repayment schedule based on
customer finances.
• Remained calm, stayed professional and provided exceptional service on calls.
Education
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Swetha Institute of Technology & Science, Tirupathi
20143 yrs2017
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