Headline

Client Business Manager @ BestBookBuddies | Customer Service Management

About

At BestBookBuddies, our team's commitment to excellence in global client support has been the cornerstone of our strategy for expansion and client satisfaction. Leveraging my expertise in customer support and market research, we've successfully attracted and retained a diverse client base by adapting to varying cultural preferences and implementing scalable solutions. Previously, as a Project Lead at DoWell Research, I honed my skills in problem-solving and effective communication, ensuring that customer inquiries were addressed with clarity and precision. Our focus on enhancing service quality through AI-driven tools and CRM systems has resulted in a marked improvement in customer experiences, aligning with my mission to deliver customer-centric solutions.

Location

Bengaluru

AI stack

OpenAI Playground

Work experience

Client Business Manager at BestBookBuddies, Nov 2024 - Present · 2 yrs, Bangalore Urban, Karnataka, India, Effective business client support is essential for acquiring and retaining clients globally. To attract new clients, businesses must leverage market research, digital marketing, and targeted outreach strategies while adapting to cultural preferences and regional demands. Establishing trust through partnerships, localized content, and scalable solutions helps create a strong foundation for expansion. Supporting global clients requires multilingual communication, 24/7 availability, and personalized onboarding to ensure seamless integration. Dedicated client success managers, AI-driven tools, and CRM systems can streamline operations and enhance customer experiences. Regular feedback collection and performance tracking further ensure continuous improvement, fostering long-term relationships and sustainable growth.

Project Lead for Dowell Research Singapore at DoWell Research, Jun 2021 - Mar 2024 · 2 yrs 10 mos, India, In my role in Customer Support and Market Research within the financial industry, I play a crucial role in ensuring customer satisfaction and enhancing overall service quality. As a customer support representative, I am dedicated to addressing inquiries, resolving issues, and providing clear and concise information to clients. I possess excellent communication skills to effectively engage with customers, understand their needs, and offer solutions that align with the financial products and services provided by the organization.Build the team in market research projects

Manager at Payism Technologies India Pvt Ltd, Nov 2016 - Jul 2022 · 5 yrs 9 mos, Bangalore, Backend Operations (Operations & Banking Alliances)-Manager Operations & Alliances Handling Distributor Agreements Handling Retail Outlet Enrolment process Making the agreements for the Distributors KYC for forms and agreements Handling Vendor Agreements Handling the Banking Alliances( i.e account opening procedures and with documentations) Onboarding certain banks for B2B model Handling Banking Transactions for the buying of stocks Looking After the Onboarding Distributors Looking the part of fund loading also Handling team for querier

Credit Assessment at ANZ, Sep 2015 - Jul 2022 · 6 yrs 11 mos, Bangalore, Retail Lending Operations (Home Loans Assessment) – Credit Assessment Officer Key Responsibilities: • Assessment of the mortgage for the customer and provide Approval or Decline / Defer / AST decision • Apply the 5C’s of Credit for complete assessment of the file and communicate relevant decision of the file • Call up the Broker / Mobile Lender for further required documentation on the file to complete the assessment for the file • Co-Ordinate with the Data Entry team for immediate Merger of Customer Profiles in Australia to complete the validation of the file within the SLA time Key Achievements: • Manage the TAT for the entire team and assign files to other Senior Officers to prioritize and assess the files Done work on Title Search domain as we work Australia mortgage files Flexible in shifts

Retail Banking Operations – Deputy Manager at HDFC Bank, Sep 2013 - Apr 2015 · 1 yr 8 mos, Bangalore, Key Responsibilities: • Manage & provide priority service to clients of High Net-Worth (Individuals & Retailers) • Manage Day-to-Day Administrative activities of the branch for smooth flow of Business Operations and report the same to Senior Leaders in the Corporate Office • Perform and action inward remittance for the Customers (NEFT/RTGS/SWIFT/DD/MC) • Operationalize and Authorize the Salary Disbursement to the employees of the branch • Process Outward Cheque Clearing (OCC) for the customers and handle all related queries for the same • Manage EOD Reports and handle Cash Related transactions for the branch and escalate related issues to the Branch Manager for immediate actions on the same Key Achievements: • Awarded ‘The Best Performer Award - 2014’ for Team Management for a better team performance, efficiency and for Individual growth. Handled the Team for 2 in branch

Education

Postgraduate Degree, Liberal Arts and Sciences/Liberal Studies, Lucknow University, Lucknow