Headline

Key Account Manager @ Zomato | E-Commerce | Ex JioMart · Mygate · Swiggy

About

7+ years scaling Sales & Operations across India's fastest food delivery & E-commerce platforms like Zomato, Swiggy, JioMart, and MyGate. I don't just manage accounts, I build the systems, teams, and relationships that make cities run. As a Key Account & Vendor Management specialist, I've operated at the intersection of sales, operations, and growth across quick commerce, last-mile delivery, and B2B grocery verticals. → Managed 100+ restaurant key accounts at Zomato, consistently exceeding ₹8L/month in ad revenue targets and driving a 25% increase in conversion rates through AI-powered sales pipelines. → Led city-level B2B grocery operations for JioMart in Ahmedabad , overseeing a fleet of 20+ vans, 8 team leaders, and 25 delivery executives across daily fulfillment cycles. → Achieved 98% client retention at MyGate while managing a team of 5 CSAs and owning full city-level revenue, inventory, and operations reporting. If you're building or scaling city operations in quick commerce, logistics, or consumer tech I'd love to connect. DM me here on LinkedIn.

Location

Greater Ahmedabad Area

AI stack

claude

gemini

notebooklm

openai

Work experience

Key Account Manager at Zomato, Apr 2024 - Present · 2 yrs 6 mos, Ahmedabad, Gujarat, India · Hybrid, Managed over 120+ restaurant key accounts in Anand City, surpassing ₹10L/month ad revenue targets by leveraging data-driven pipeline management, leading to a 25% increase in conversion rates with AI-assisted outreach. Oversaw accounts contributing to 20% of monthly orders and significant Gross Marginal Value (GMV), generating ₹1Cr in annual advertising income. Managed portfolio P&L to optimize advertising income and commission per order while ensuring effective implementation and performance evaluation of Zomato’s products against competitors for continuous improvement.

City Growth Manager at Zomato, May 2022 - Jun 2024 · 2 yrs 2 mos, Ahmedabad, Gujarat, India · Hybrid, -Managing a portfolio of over 150+ restaurants with a total monthly revenue of 1 crore. -In charge of delivering month-over-month growth in GMV and order volume for my portfolio using specified data points and metrics. -Created trackers to analyse user retention statistics, stakeholder burn values, and ROI on marketing expenditures for the city. - Creating ad campaigns and advising merchants on how to improve menu opens, visibility, and brand image through effective communication and positioning.

Assistant Manager at Grab (Grab a Grub Services Pvt. Ltd), Mar 2021 - Apr 2022 · 1 yr 2 mos, Ahmedabad, Gujarat, India, • Led B2B grocery ops for JioMart Ahmedabad & managing fleet of 20+ vans, 8 team leaders, and 25 van executives, • Owned route planning, asset management, and cost control across daily delivery cycles, • Reduced delivery costs by 38%

Key Account Manager at MyGate, May 2020 - Mar 2021 · 11 mos, Ahmedabad, Gujarat, India, Achieved 98% client retention (2% churn) while managing city-level operations and a team of 5 CSAs across Ahmedabad.

Youtuber at YouTube, Jan 2020 - Mar 2020 · 3 mos, Ahmedabad, Gujarat, India

Operations Manager at Swiggy, Jun 2018 - May 2020 · 2 yrs, Greater Ahmedabad Area, In my role as Fleet Operations Manager at Swiggy, I successfully managed last mile rider operations for Ahmedabad. This involved optimising rider supply, incentives planning, and strategising for peak order periods. Additionally, I led live projects focusing on unit economics, and cost per delivery to increase city utilisation and reduce costs. • Strategised for peak order periods • Led live projects focusing on Atlantis, unit economics, and cost per delivery • Optimised rider supply and incentives planning

Education

Master of Science - MS, Business Intelligence & Analytics, Gujarat University

Master of Business Administration - MBA, Operations Management and Supervision, Bharati Vidyapeeth