Headline

Deputy Branch Manager | 5 Years Banking Experience | Ex-Kotak Sales & Current IndusInd Operations Leader

About

I am a dedicated banking professional with a unique blend of experience in both Sales and Operations. My career began at Kotak Mahindra Bank, where I spent two years (2021–2023) mastering the art of client acquisition and relationship management. This foundation in sales taught me the importance of the "customer-first" mindset. ​In 2023, I pivoted to the Operations department at IndusInd Bank to deepen my technical expertise in banking workflows and compliance. My commitment to process efficiency and team excellence led to my promotion to Deputy Branch Manager in 2025. ​Today, I leverage my background in sales to ensure that our branch operations aren't just efficient, but also supportive of the bank's growth and customer satisfaction goals. I am passionate about banking excellence, team leadership, and driving operational integrity.

Location

Mumbai

Work experience

Deputy Branch Manager at IndusInd Bank Limited, Aug 2025 - Present · 1 yr, Mumbai, Ensure compliance with RBI, company, and audit norms by coordinating with auditors during inspections and ensuring timely closure of audit observations. Manage branch cash flow, vault operations, and fund transfers while maintaining zero discrepancy standards. Maintain accurate documentation for all operational activities, including KYC, AML, and internal records. Supervise front-end operations to enhance customer satisfaction and promptly resolve escalations with professionalism and compliance adherence. Oversee smooth, compliant branch operations while collaborating with sales teams to boost customer retention and drive cross-selling opportunities. Ensure adherence to standard operating procedures (SOPs), and internal policies. Lead and mentor branch staff to meet operational and compliance goals while monitoring KPIs and providing coaching for continuous performance improvement.

Service Delivery Manager at IndusInd Bank Limited, May 2024 - Aug 2025 · 1 yr 4 mos, Mumbai, Maharashtra, India, Authorizations of cash payment/receipt fund transfer, RTGS, NEFT Demand Draft’s and ensuring transaction are carried out within the prescribed turnaround time without errors. Strong knowledge of KYC for Individual and Non-Individual. Managing relationship value and book growth. Cross Selling Banking products like CASA, Credit Card, Life,Health and General Insurance, Home Loan,LAP, Personal Loan etc. Comply with Audit standards and Adhere to the Audit norms ensuring to get the best rating. Ensuring that services are delivered effectively and efficiently, maintaining high levels of customer satisfaction while driving continuous improvement within the organization. Reporting and monitoring high value transaction. Building and managing relationship with clients.

Associate service delivery manager at IndusInd Bank Limited, Sep 2023 - May 2024 · 9 mos, Mumbai, Maharashtra, India, • Handling cash counter & closing cash within given TAT • Locker operation and Processing customer request. • Managing relationship value and book growth. • Keeping track of Deliverables,inventory and cheque return. • Generation of leads and closing leads for cross sell.

Acquisition Manager at Kotak Mahindra Bank, Jun 2021 - Sep 2023 · 2 yrs 4 mos, Mumbai, Maharashtra, India, ▪︎Complying with kyc (updation & creation) of kotak 811 A/C . ▪︎Assisting customers with investment ideas & Maintaining cross sell business of all banking wealth products .(Insurance,accounts,Fd,Rd, mutual funds,credit cards, loans)

Education

Bachelor of Commerce - BCom, Ramchand kimatram talreja college of art science & commerce