Headline

Ex- Amazon | Trust & Safety | 8+ YOE | Data-Driven Leadership | Policy & Process Scaling

About

I'm an Operations SME with 8+ years of experience building scalable systems at Amazon that impact millions of users globally. My expertise is in designing data-driven policy frameworks, optimising, operational processes, and leading cross-functional teams through complex safety challenges. At Amazon, I owned: • Trust & Safety operations scaling from 1M to 50M+ daily decisions • Policy escalation frameworks ensuring consistent enforcement across 5+ markets • Data analytics initiatives enabling real-time operational visibility • Team leadership and mentorship, growing team from 15 to 300 members I thrive on solving complex operational challenges with data-driven approaches, building frameworks that scale globally, and leading teams through ambiguity. Currently exploring: Operations, Account Strategist or Trust & Safety roles at companies building responsible growth at scale. Particularly interested in Google's approach to user trust and responsible innovation. Let's connect: jay.rs.singh@gmail.com | Open to conversations about scaling operations globally

Location

India

Work experience

Subject Matter Expert at Prime Video & Amazon Studios, Dec 2022 - Nov 2023 · 1 yr, Hybrid, I am an SME with Trust & Safety, Amazon Prime Video. I work closely with stakeholders, Managers and operators to ensure that customers around the world enjoy their viewing experience by giving them the opportunity to make informed decisions while viewing content

Quality Assurance Analyst at Amazon, Mar 2017 - Jun 2020 · 3 yrs 4 mos, Bengaluru

On- Boarding Specialist at Amazon, Mar 2015 - Mar 2017 · 2 yrs 1 mo, Hyderabad

Education

Bachelor of Arts - BA, Arts, Bundelkhand University